712 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
aartaa Purchased

hi, i want to change the navigation menu font,but it is inline code, How do I access it ? Thanks..

FRESHFACE

Hi there!

We can help you with that, can you please tell me more details. What exactly is that you are trying to change and what do you want to change it to? I need as many details as possible please, then I can just send you a solution if it’s easily doable for us.

Thanks and cheers! :)
—freshface

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aartaa Purchased

ticket id: 2814

FRESHFACE

Hi there!

Download the webfont from here for example:

http://www.fonts2u.com/download/b-yekan.font-face

Then you would need to upload it to your server.

Then paste the following code in “Theme Options -> Custom Code -> CSS”. You will need to change this code to include a correct path the the font files. See the “url” parameter there, multiple times.

/* Load the font files */

@font-face {font-family:"B Yekan";src:url("BYekan.eot?") format("eot"),url("BYekan.woff") format("woff"),url("BYekan.ttf") format("truetype"),url("BYekan.svg#BYekan") format("svg");font-weight:normal;font-style:normal;}

/* Assign the new font family to navigation menu */

.navigation-1 a,
.navigation-2 a {
    font-family: 'B Yekan' !important;
}

Hope this helps.

Thanks and cheers! :)
—freshface

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  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
  • New Zealand
WPNET Purchased

Hi, Is Sentinel compatible with the newly released Visual Composer v4? Thanks.

FRESHFACE

Hi there!

We don’t know yet, but we will do update soon, which will implement the latest composer.

Thanks and cheers! :)
—freshface

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  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi

I have a simple question

How show the tittle of faq_chapter when i push in header faq link?

I click in the header faq link and it show the first faq item , no the chapter tittle first.

FRESHFACE

Hi there!

Do you mean when you click on the chapter link that it the chapter title will be hidden and your page will be scrolled a little below it? This is due to having a fixed header.

Thanks and cheers! :)
—freshface

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  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United Kingdom

Hi, I have some issues when try change icons at Text With Icon expand. Icons change button don’t work.

FRESHFACE

Hi there!

I’m sorry for any inconveniences, could you please send me your WP login and example of the url where are you experiencing this problems ?

Thanks and cheers! :)
—freshface

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Default-user

Ticket number 2803

FRESHFACE

Hi there!

I’m really sorry but I wasn’t able to find the right post through the azbuka. Could you please send me exact page id ? I would log in and find it through the id.

Thanks and cheers! :)
—freshface

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Default-user

Hi, look an home page “???????” first 1/4 1/4 1/4 1/4 block Text With Icon expand. Thanks

FRESHFACE

Hi there!

Still no luck, could you please send me ID of this page ? This could be found in the browser address bar when editing the page.

Thanks and cheers! :)
—freshface

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  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United Kingdom

Hi, try edit slides in Revolution Slider. When click at any button with pop-up window get black background with grey line. I have clean Wordpress 3.8.1 ru with standard preinstalled plugins. Look in code it’s div ui-widget-overlay ui-front

Print screen: http://postimg.org/image/eptntn92r/

With best regards Paul

FRESHFACE

Hi there!

I’m sorry for any inconveniences, please send me your WP and FTP login, we well do our best to fix it asap.

Thanks and cheers! :)
—freshface

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Default-user

Ticket number 2803

FRESHFACE

Hi there!

I was able to click on the popups. Could you be please a little more descriptive which one so you have on your mind ?

Thanks and cheers! :)
—freshface

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Default-user

Hi, Revolution Slider now working well. Thanks!

FRESHFACE

Hi there!

I’m really happy to hear that. Please feel free to contact us in case of any questions or problems.

Thanks and cheers! :)
—freshface

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  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
fawzi Purchased

Using the visual editor, I am trying to Color the BAckground of a certain row! but no matter what color i chose. it doesnt appear. Help pleasE? Thanks

FRESHFACE

Hi there!

Can you be a little more specific in how you are trying to do that? Can you maybe post a screenshot of the process that does not work for you? We do not support colored background rows by default so I don’t know how people are trying to make it work – but that does not mean its not impossible, I just need a little more details. By the way it’s impossible for the color background to stretch all the way from left side of the screen to the right side.

Thanks and cheers! :)
—freshface

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fawzi Purchased

Hello, when you click on edit row a new box opens, where you can set the background color of the row. if you change it to any color it wont appear—screenshot: http://www.maharatfoundation.info/wp-content/uploads/2014/03/Screen-Shot-2014-03-10-at-10.44.13-PM.png

FRESHFACE

Hi there!

I see now. Seems like we do not currently support this feature. But you can easily do it on your own another way. If you scrolldown in that lightbox, there is an option to add a custom CSS class. Add there for example “redbg”. Save it and close the lightbox.

Then in the upper right corner there you can add custom css code, insert there this:

.redbg {
    background: #ff0000;
}

If you want you can also insert that CSS code into “Theme Options -> Custom Code -> CSS” to have it applied globally, not just on that particular page.

Hope this helps.

Thanks and cheers! :)
—FRESHFACE

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  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United Kingdom

Hi, How add in header_right new social network icon like VK (https://vk.com/)? Thanks

With best regards Paul

FRESHFACE

Hi Paul!

We will add it in the next version, but in the meantime you can easily add it by opening /sentinel/framework/libs/ffSocialFeeder.php and inserting this line in the array near the top of that file:

'vk'          => array( 'title' => 'vk',          'url_substr' => 'vk'          ),

Thanks and cheers! :)
—freshface

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  • Bought between 50 and 99 items
  • Has been a member for 1-2 years

Hello, great theme! I just have one small problem. On my iPhone when I view the homepage in portrait mode the menu seems to go funny when you click on it (see screenshot http://i57.tinypic.com/2dqjyw9.png ) it doesn’t seem to do it when you click on the menu the first time, but if you click out of the menu then click back in again then it breaks. It only seems to do it on the homepage though which is weird! Do you know why that would be?

Best Regards, Aimee

FRESHFACE

Hi Aimee!

That screenshot does not exist unfortunately. I tried to follow your instructions but it works fine for me on iOS7. What version of iOS do you have and could you re-upload that screenshot to somewhere else please (imgur.com)?

Thanks and cheers! :)
—freshface

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Default-user

Hi, I also have iOS7, here is the screenshot: http://imgur.com/ZvBvSet

Here is the link aswell if you need it http://www.combipro.co.uk/

Thanks Best Regards Aimee

FRESHFACE

Hi Aimee!

It seems like the issue is only on your website and only on your homepage, on the other subpages it works fine for me. Is there anything custom on your homepage that could cause this behavior? Try removing some blocks from your homepage to narrow down the cause of this.

Thanks and cheers! :)
—freshface

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  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello buy the insole of sentinel and I am working with visual composer, but after doing several advances in the page, it asks me to update the version, I update it, but he continues asking after awhile to update it and whenever I update it I lose everything what I have advanced, Need that please you install the last version to me because the one that I have is 3.7.4 and does not leave me to update it he says to me that I must have 3.5

FRESHFACE

Hi there!

Please post this question through the account which has been used for purchasing our theme.

Thanks and cheers! :)
—freshface

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Loonelymona

Hello I Have problems with the version of visual composer envie a ticket and they said to me that he should contact me directly the designer of the page because they not podian to give solution and now you say to me that he should contact me them, who me can solve this?

I need to update the version of visual composer and they can make it you because in the plugin the option does not appear for acitualizarla. Thank you

2811 this number of support.freshface.net

FRESHFACE

Hi there!

We will be releasing update with the latest plugin versions soon.

Thanks and cheers! :)
—freshface

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  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • United Kingdom

pre sales question can your template display the blog in a single page layout similar to this template http://m.elgendy.me/demo/justone/ is it easy to update the visual composer plugin ? 4.0.1 thanks

FRESHFACE

Hi there!

I’m afraid that I didn’t understood you properly. The link you sent is a page with single fullwidth layout, not blog. We don’t have the fullwidth layout implemented, but we have the normal layout, with visual composer. The updates will be delivered with updating the sentinel theme.

Thanks and cheers! :)
—freshface

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  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
fawzi Purchased

hello,

how can I increase the font size of the MENU only, without increasing the font size of the body?

thanks

Default-user
fawzi Purchased

and is there a way to add an icon to the menu?

FRESHFACE

Hi there!

1) Please customize and paste this in Theme Options -> Custom Code -> CSS>

.navigation-1 .top-menu-item-a {
    font-size: 15px !important;
}

2) Unfortunately, this is not possible out of the box, it would require some more advanced CSS customization.

Thanks and cheers! :)
—FRESHFACE

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  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
fawzi Purchased

hello,

Is there a way to display the blog posts that appear from the “blog posts LIST HOrizontal” On 2 lines? instead of having 6 on 1 line? cant i have 4 on 2 lines? or 3 on 2 line?

thanks

FRESHFACE

Hi there!

I’m afraid that this is not possible

Thanks and cheers! :)
—freshface

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  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
fawzi Purchased

Hello,

how can i remove the “About Author” information under a blog post?

Thanks

FRESHFACE

Hi there!

You have to fill the informations in the Users -> Your Profile

Thanks and cheers! :)
—freshface

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  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
pbjarne Purchased

Hi there,

Just bought this theme for the second time (two diff sites), but this time when I’m trying to install it is says it’s missing the .css file.

Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.

What to do????

Kind regards.

Pernilla

FRESHFACE

Hi there!

It’s a common wordpress error. Make sure you unpacked the whole package downloaded from themeforest and that you are uploading only the zip file. If yes, then please unzip this file too and upload the content via FTP to the wp-content/themes folder

Thanks and cheers! :)
—freshface

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Default-user
pbjarne Purchased

Hi again,

Thanks for the quick reply. I ended up having to to a trad ftp upload. But now it’s alive and kicking.

BUT I got a new question. I like to change the icons in the expand win(Edit Text With Icon expand (homePage 5)). How do I do it?

Thanks.

Pernilla

FRESHFACE

Hi there!

In the Visual Composer, there is icon sign. If you click on it, you’ll be able to se a icon popup.

Thanks and cheers! :)
—freshface

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pbjarne Purchased

Hi again,

Thanks for your reply, but unfourtunately it didn’t answer my original question. I Think I was a bit unclear what I wanted do achive. :)

I like to change th icons to the ones I designed and I cant find where to upload/change the ones provided in the theme.

FRESHFACE

Hi Pernilla!

I see now, unfortunately this is not possible out of the box and you would need to change it via CSS directly on the front-end.

Thanks and cheers! :)
—FRESHFACE

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  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
fawzi Purchased

Hello

How can i add the social media buttons in the BUTTOM LINE of the FOOTER area instead of in a widget.

thanks

FRESHFACE

Hi there!

This would be a small customization, you would have to paste there a pure HTML code like this (which you can borrow from the widget):

<div class="social_icons clearfix">
   <a target="_blank" class="social_icon zocial-twitter" href="http://twitter.com/_freshface"></a>
    <a target="_blank" class="social_icon zocial-dribbble" href="http://dribbble.com/freshface"></a>
    <a target="_blank" class="social_icon zocial-facebook" href="http://facebook.com/freshfacethemes"></a>
</div>

Then you would need to style it a little bit in CSS.

Thanks and cheers! :)
—freshface

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  • Bought between 10 and 49 items
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fawzi Purchased

Hello

I am not being able to add the social media buttons in the HEADER, everytime i add the links and click on save changes it redirects me to a 404 page. TKT number: 2804

FRESHFACE

Hi there!

I placed there the links you sent me.

I see your problem, but it looks like it is a problem with some other plugin.

Place SPACE character before each link -> this solves the problem for now.

Thanks and cheers! :)
—FRESHFACE

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  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi people,

Well I’ve been changed the folders from my wordpress and instead to been changed all the urls. I’m keep having problems with the “Recent Work widget” from the home that not change my the new url of the big view of the picture.

Before, the wordpress has hosted on wordpress.domain.com. Now, all the wordpress is on domain.com and after to a few changes all page works less this.

I’ve tried to change the .frs from the Freshiser but, anything changes. :’(

Well hope you can help me. My page here

FRESHFACE

Hi there!

Seems like it’s working for me. Are you still experiencing the problems? Could you please send me your WP and FTP url ?

Thanks and cheers! :)
—freshface

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Default-user

Well, the problem is only with the links of this widget which keeps redirectioning to the old media file link.

I sent you my ftp acces. You already have

FRESHFACE

Hi there!

Please don’t forget to copy&paste the generated number from our private messages here, otherwise we cannot connect your credentials with your question.

Thanks and cheers! :)
—freshface

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FRESHFACE

Hi there!

There is an “error establishing database connection”

Thanks and cheers! :)
—FRESHFACE

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Default-user

Check now, please… I don’t know what happens with freshizer. It doesn’t work. Repeat the same image on the portfolio’s page and in the homepage the minifing image is black.

Default-user

I’ve keep having troubles with the plugin that builds the miniatures of the projects. Widtget of the recent work on the webpage, etc… If you could please take a look, you already have all my logins information.

Thank you

FRESHFACE

Hi there!

Could you please post this question through the account which has been used for purchasing our theme ?

Thanks and cheers! :)
—FRESHFACE

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  • Bought between 500 and 999 items
  • Has been a member for 3-4 years
  • Switzerland

Hi, Thank you for this great great theme, but I’ve got a problem. I’m trying to use the WPDM (wordpressdownloadmanager), but your theme is destroying the inline javascript in some templates. It’s adding

tags inside the script, the plugin is working fine with other templates. Do you have an idea why your theme is adding

tags everywhere?

Thanks for your help

FRESHFACE

Hi there!

I’m sorry for any inconveniences, could you please send me your WP and FTP login ? Also URL to exact pages where is the problem, and little more info about the inline javascript ?

Thanks and cheers! :)
—freshface

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Default-user

Ticket # 2816

Default-user

The Javascript enables wpupload and should have an drag and drop uploadbox for files like here : http://demo.wpdownloadmanager.com/wpdmpro/wpdm-pro-members-area/?task=addnew

Login : demo / demo

FRESHFACE

Hi there!

I still wasn’t able to identificate the error. Anyway if the problem is that our template inserts P tags into the javascript code, it’s clearly fault of the developer of this plugin. Since he is adding the script directly to the post content and a WP post content filters are applied to the script. It should be printed separately…

Thanks and cheers! :)
—freshface

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Default-user

Hi, I’ve fixed the problem by commenting out add_filter( ‘the_content’, ‘wpautop’ , 99); in your functions php.

FRESHFACE

Hi there!

I’m sorry inconveniences and I’m really happy that you solved it out.

Thanks and cheers! :)
—FRESHFACE

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  • Bought between 10 and 49 items
  • France
  • Has been a member for 5-6 years
MoiMM Purchased

Hello Freshface,

Sorry, i’m french and my english is very bad ! :)

Thx a lot for your theme, is very nice.

I have some little problems for make some changes.

1 : How change the “Recent works” widget title on home page by another title ? I have make change in the “recentWork.php” file in the “visualComposer” folder … no changes in home page (only the name of module in admin (backend).

2 : to change the number of row of portfolio page don’t work after make modifications on index.php” of “portfolio-cot” plugin for change the permalink (make change only on the line 16).

Best regards,

Stephane

FRESHFACE

Hi there!

1.) It’s a Visual Composer Element, called Title. You simple add this element Above the recent works widget

2.) you have to change it again. If this won’t work, please send me your WP and FTP login, I’ll take a look.

Thanks and cheers! :)
—freshface

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MoiMM
MoiMM Purchased

Thx Freshface !

I have send you the WP & FPT login > ticket number 2815

FRESHFACE

Hi there!

I repaired it for you.

There is even better way how to change portfolio category slug.

I just replaced:

$ff_wpobjects->addCustomTaxonomy(FF_PORTFOLIO_CATEGORY_SLUG, 'Portfolio Categories', 'Portfolio Category');

with:

$my_portfolio = $ff_wpobjects->addCustomTaxonomy(FF_PORTFOLIO_CATEGORY_SLUG, 'Spectacles', 'Spectacles');
$my_portfolio->getArgs()->set_rewrite( array('slug' => 'spectacles' ) );

... and everything will work fine.

IMPORTANT: Update your permalinks after changes. In Settings > Permalinks – even without doing any change press save.

Thanks and cheers! :)
—FRESHFACE

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MoiMM
MoiMM Purchased

Thx a lot Freshface ! That work fine now ! :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

great theme, I was wondering if there is a way of removing the Portfolio Category Button (the one with the grid on) from portfolio item pages? I still want you to be able to scan left or right through portfolio item pages but I don’t want to go into the category page.

http://dev.breezehouse.co.uk/portfolio/savannah/

Thanks

FRESHFACE

Hi there!

Add this to the Theme Options -> Custom Code -> Custom CSS:

.portfolio_nav .portfolio_category {display:none;}

Thanks and cheers! :)
—FRESHFACE

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