804 comments found

Sent you again my request…. ticket 2861

FRESHFACE

Hi there!

Please could you re-send your credentials ? We are not able to log-in

Thanks and cheers! :)
—FRESHFACE

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Ticket no. 2862 re problem with sentenel logo replacing my own following changing page via the nav. Very specific to only one machine.

FRESHFACE

Hi there!

I just tested your website on IE8/WinXP just to be sure and it’s all fine. I have seen this or a very similar problem many times and I think it’s due to a poorly made IE cache as far as I know. So if you have visited your website on old IE and there was the old Sentinel logo then it could pop up from time to time even after you change it because it is cached. Try clearing the IE cache but sometimes even that won’t help. Rest assured, everyone else using old IE can see your new website logo just fine.

Thanks and cheers! :)
—FRESHFACE

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Default-user

Thanks, but it was first time visiting the site on the machine that displayed the sentinel logo so don’t think it can be cached?. My currently logo would flash on then be replaced by sentinel shortly afterwards. Is there no way to forcefully remove sentinel logo img or link to remove all possibility of this happening?

FRESHFACE

Hi there!

You could try replacing the default logo images directly here:

sentinelwp/wp-content/themes/sentinel/images/logo.png
sentinelwp/wp-content/themes/sentinel/images/logo@2x.png
sentinelwp/wp-content/themes/sentinel/images/logo_mobile.png
sentinelwp/wp-content/themes/sentinel/images/logo_mobile@2x.png

Thanks and cheers! :)
—FRESHFACE

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ibarone Purchased

Hi, I have question about menus. I need to find a way to put a top-level menu item on two lines WITHOUT artificially changing the width of the menu. That is, I want to make a br tag work within a menu.

Failing that, can you tell me where in the css to change the line-height of the menu items, so that if I do forcibly change the width of the menu item, my second line doesn’t end up 50 pixels below the nav bar?

FRESHFACE

Hi there!

I am not really sure I could help 100% without a precise screenshot/mockup but please try this:

.navigation-1 .top-menu-item-a .item_name {
    display: inline-block;
    line-height: 20px;
    vertical-align: middle;
}

The above result can be seen if you put a BR tag in your top menu item name.

Thanks and cheers! :)
—FRESHFACE

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Default-user
ibarone Purchased

Outstanding! That was perfect, thank you!

If I wanted the same capability for sub-menus, what css selectors would I target?

FRESHFACE

Hi there!

You are most welcome :)

You would do it like this, feel free to customize the line-height values to your liking:

.navigation-1 .sub-menu .item_name {
    display: inline-block;
    line-height: 18px; /* space between the 2 lines */
    vertical-align: middle;
}
.navigation-1 .sub-menu .item {
    line-height: 56px; /* space around the 2 lines */
}
.navigation-1 ul li ul li .sub-menu {
    margin-top: -57px; /* this controls the top position of the second sub-menu, needs to be manually re-calculated if you will change the above line-heights */
}

Thanks and cheers! :)
—FRESHFACE

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WPNET Purchased

Hi, I can’t get RSS links to appear in the top header, or the social links widget? What’s the format to use? I’ve tried just using my base url with ?feed=rss2 but it doesn’t work. Please advise.

FRESHFACE

Hi there!

simply add prefix rss:, so your link would look like:

rss:http://yoursite.com/?feed=rss2

Thanks and cheers! :)
—FRESHFACE

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Hi, I have found a new bug when using revolution slider on the home page. The arrows from the left and to the right are not well presented by css… as you can see on my screenshot. Would be great to get a fix on this. I have also contacted the revolution slider author and he asked me to ask my theme developers to fix this issue :)

Best, Foxhounds

Arrow left: http://abload.de/img/bildschirmfoto2014-03eqf3w.png Arrow right: http://abload.de/img/bildschirmfoto2014-03g8fum.png

FRESHFACE

Hi there!

I don’t remember having sprites for this button. That file is not ours as far as I know.

Add this to Custom CSS:

.tp-rightarrow.default,
.tp-leftarrow.default {
  width: 51px !important;
  height: 51px !important; }

.tp-leftarrow.default {
  background-image: url("images/large_left.png") !important; }

.tp-rightarrow.default {
  background-image: url("images/large_right.png") !important; }

And this somewhere directly in the sentinel/retina.css file:

    .tp-leftarrow.default   {
        background-image: url("images/large_left@2x.png") !important;
        background-size: 51px 102px !important; /* equals the size of @1x version */
    }

    .tp-rightarrow.default   {
        background-image: url("images/large_right@2x.png") !important;
        background-size: 51px 102px !important; /* equals the size of @1x version */
    }

Or just wait for Sentinel v3 tomorrow and just update to that one.

Thanks and cheers! :)
—FRESHFACE

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Default-user

Hi, thanks for the snippet but it hasn’t had any effect. Still have the problem.

FRESHFACE

Hi there!

I see. Please delete the previous code I sent you and use the corrected one below:

Custom CSS:

#layout_width .tp-rightarrow.default,
#layout_width .tp-leftarrow.default {
  width: 51px !important;
  height: 51px !important;
  background-position: 0 0 !important; }

#layout_width .tp-rightarrow.default:hover,
#layout_width .tp-leftarrow.default:hover {
  background-position: 0 51px !important; }

#layout_width .tp-leftarrow.default {
  background-image: url("images/large_left.png") !important; }

#layout_width .tp-rightarrow.default {
  background-image: url("images/large_right.png") !important; }

retina.css:

    #layout_width .tp-leftarrow.default   {
        background-image: url("images/large_left@2x.png") !important;
        background-size: 51px 102px !important; /* equals the size of @1x version */
    }

    #layout_width .tp-rightarrow.default   {
        background-image: url("images/large_right@2x.png") !important;
        background-size: 51px 102px !important; /* equals the size of @1x version */
    }

Please let me know if it works. By the way, this is something you most probably have done on your own somehow even if unintentionally. Maybe a bad merge with some of the old files or an error during find&replace. I don’t know, but I can help you fix it.

Thanks and cheers! :)
—FRESHFACE

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1 – you can change color skins? 2 – you can delete the version for smartphones? that is displayed as on the pc? Thank you, Angelo

FRESHFACE

Hi there!

1.) Yes you can change it in Theme Options -> Skins

2.) No, this is not possible

Thanks and cheers! :)
—FRESHFACE

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Hey there, How do I replicate your sitemap page? http://prev.freshface.net/file/sn/html/sentinel_html/page-sitemap.php Thanks! Kristen (via Eva)

FRESHFACE

Hi there!

That didn’t make it to the WP version officially but it can be done. You would need a plugin that enables you to print widgets from your page content like this: http://www.wpbeginner.com/plugins/how-to-add-wordpress-widgets-in-post-and-page-content/

Then just create 3 columns in the Visual Composer and put the widget shortcode in each column as you wish it to appear. The titles are H3 and list can be simply made out of a “Custom Menu” widget. “Custom Menu(s)” can be created in “WP-Admin -> Appearance -> Menu”. Hope this helps.

Thanks and cheers! :)
—FRESHFACE

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oyohan Purchased

I have a question about the responsiveness.

I’ve added a larger logo 258×63. Your demo logo is 148×31.

Everything is fine but when on tablet devices, the menu overlaps the logo. Is there a simple edit to set the point where it changes to the mobile menu earlier?

FRESHFACE

Hi there!

Please insert and customize this in “Theme Options -> Custom Code -> CSS”

@media only screen 
and (max-width : 1000px) {
    /* NAVIGATION-1 */

    .navigation-1_container,
    .search_top_overlay     {
        display: none !important;
    }

    /* NAVIGATION-2 */

    .navigation-2_container     {
        display: block !important;
    }
}

Thanks and cheers! :)
—FRESHFACE

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oyohan
oyohan Purchased

Thanks for the help, worked perfectly!

FRESHFACE

You are most welcome! :)

Is it possible to change number of like in database? If it just give directions where exactly I can find them in databease. And if not then how can I remove thos “likes” or hearts

FRESHFACE

Hi there!

It’s in table “wp_irecommendthis_votes”. If you want to disable it, simply de-activate the plugin

Thanks and cheers! :)
—FRESHFACE

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I am having a problem with the Visual Composer not showing background images and colors. As you can see here: http://i.imgur.com/1uZbSoq.png and here: http://i.imgur.com/ur21Ubk.png , both the back-end editor and the front-end editor are showing the background color and image, but it’s not appearing on the page itself, nor in the source code. See screenshot here: http://i.imgur.com/A1zwKKF.png I am using the latest version of the theme and the latest Visual Composer. Here’s an example page, though by the the time you see this, I will have added a background image through the stylesheet manually. : http://hracuity.redbranchmedia.com/industries/higher-education/. Thanks!

FRESHFACE

Hi there!

We didn’t implemented this functionality yet, but most probably we will include it in next update.

Thanks and cheers! :)
—FRESHFACE

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Still no news for request…. ticket 2861, sent you my credentials again friday

FRESHFACE

Hi there!

I was unable to log-in. Could you please re-send your question with correct credentials ?

Thanks and cheers! :)
—FRESHFACE

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Default-user

Still no news…...

FRESHFACE

Hi there!

As I stated before, I wasn’t able to log in. Could you please re-send your credentials ? Also don’t forge to copy&paste the generated number here.

Thanks and cheers! :)
—FRESHFACE

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kfinke Purchased

Is it possible to have a breadcrumb-menu on a portfolio-category?

I added the category to my top-menu, but since it is no “page”, I do not have to option to choose “Titlebar & Breadcrumbs”.

Thanks in advance Kerstin

FRESHFACE

Hi there!

I’m sorry but this is not possible.

Thanks and cheers! :)
—FRESHFACE

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WPNET Purchased

Hi, You have an option in the site prefs to disable comments on posts and / or pages—can I suggest that this also hides the little comment count (with the speech bubble) that appears in blog lists and widgets? Seems to make sense.

FRESHFACE

Hi there!

This could be achieved by writing some custom CSS. If you still struggle with it, please send me your WP login and I’ll do my best to write it asap :)

Thanks and cheers! :)
—FRESHFACE

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WPNET
WPNET Purchased

Hi, I can write the CSS no problem. Just thought it would be a nice enhancement to the theme to have it happen automatically with a bit of PHP in the templates and widgets.

FRESHFACE

Hi there!

Yes you are right, sorry for any inconveniences, I added it to our task list and will be fixed asap.

Thanks and cheers! :)
—FRESHFACE

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Hi there,

great theme – we are satisfied with it.

My question: there are social sharing icons available. RSS is missing in the list. How can I add easily own icons (e.g. RSS) with an constant link like “http://mypage.com/feed” in the social sharing list below a post?

Thanks

FRESHFACE

Hi there!

Please post this question through the account which has been used for purchasing our theme.

Thanks and cheers! :)
—FRESHFACE

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DoctorG

Hm, I am the one who recommended the theme to my customer and who has to work with it. Simply: I have to get it running. Of course, I can get account data – but I think, this is not the way accounts should be (mis)treatet – especcially in a market place.

Since I also offer stock items I have an account here coincidentially. I guess I am not the first technical consultant who shall solve problems as a respresntative for customers.

I also recommended your theme to another customer (of course with an own licence, no reuse). The customers have to buy the themes on their own names – otherwise in Germany they cannot easily use the the receipt in a tax declaration as invest. At last: if I bought this in my time I had to add a proceeding fee for the spend service time. Nevertheless my customers stay non-tech – buying a theme online is the upper level of IT usage that will (and should) happen.

With both installations (of course I can sent via private mail the names of the themeforrest customers I represent) I have lots of trouble.

Please describe how support with an representative like me should work.

FRESHFACE

Hi there!

The icon could be invoked by adding prefix “rss:” to your url, so the link would look like this:

rss:yoursite.com/?feed=rss

Please not that we would love to help you, but please at least post a notification from your client’s account and then we can keep comunnication throguh your account.

Thanks and cheers! :)
—FRESHFACE

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Hi

When I try edti some page it show the next error:

Uncaught TypeError: Cannot read property ‘mceInit’ of undefined load-scripts.php?c=1&load%5B%5D=jquery-core,jquery-migrate,utils,plupload,plupload-html5,plupload-f…:5

Need a solution NOW

FRESHFACE

Hi there!

Most probably it’s caused by one of your many plugins installed. So simply try to de-activate them one by one and this way you’ll be able to find the problematic one.

Thanks and cheers! :)
—FRESHFACE

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Hi this is a great theme but we have one big problem – we use Yoast SEO for all our sites and so far the theme is not allowing the plugin to modify the page titles which is really frustrating. We are using theme version 2.3, wordpess 3.8.1. Can you tell us why this is not working and if you are able to fix it please? Thanks.

BrainstormCreative

I should update that it does let some page titles be updated but not the home page.

FRESHFACE

Hi there!

I’m sorry for any inconveniences and thank you for noticing us. I just added it to the tasklist and will be fixed in next release.

Thanks and cheers! :)
—FRESHFACE

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Hi, is there any way of changing the inner portfolio detail page gallery from slider to lightbox?

Default-user

any ideas?

FRESHFACE

Hi there!

Yup, it was much deeper than I thought. Try this then:

.bx-loading {
    background-color: transparent !important;
}

Thanks and cheers! :)
—FRESHFACE

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Default-user

that works, thanks.

How to change the URL from:

index.com/portfolio-category/work/

to

index.com/work/

FRESHFACE

Hi there!

This plugin should help you: http://wordpress.org/plugins/remove-taxonomy-base-slug/

But after install and activation go to Plugins > Remove Taxonomy Base Slug > and there select portfolio-category and save.

!!! IMPORTANT !!! : Update your permalinks after changes. In Settings > Permalinks – even without doing any change press save.

Thanks and cheers! :)
—FRESHFACE

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I need to disable the MAGNIFIQUE POPUP feature because I’m having the same issues as PayCon did here http://themeforest.net/item/sentinel-responsive-multipurpose-theme/6387569/comments?filter=all&term=MAGNIFIQUE+POPUP&utf8=%E2%9C%93#comment_5595930. Please advise on how to disable this feature. Thank you.

FRESHFACE

Hi there!

Could you please be more descriptive about this problem? I’m afraid that I didn’t understood you properly.

If you want to just disable popup in portfolio category do this:

1) Go to WP Admin Menu > Theme Options > Site Preferencies > tab Portfolio > sub-tab Portfoli category, where is a problem

2) Enable checkbox “Hide image lightbox ( go to single item after click )”

3) Press “Save Changes”

If it will not help, I would need your WP login and more info, please use the tools located in my signature.

Thanks and cheers! :)
—FRESHFACE

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par4media

Sent you login details. Ticket 2874

FRESHFACE

Hi there!

I can not log into your WP Admin (ERROR: Invalid username).

I don not see any image opened in Magnific Popup – in link that you send me.

If you want to disable popup globaly, you should do this:

1) Open /wp-content/themes/sentinel/js/global.js

2) Find and delete following code:

/* FEATURED IMAGE HOVER - DEFAULT */

$('.post_content>p a>img').each(function(){
    var w_classes = 'featured_image_container featured_image_inline featured_image_left';
    var a_classes = 'featured_image_wrapper';
    var i_classes = 'featured_image';

    $(this).addClass( i_classes );
    $(this).parent('a').addClass( a_classes );
    $(this).parent('a').wrap( '<div class="' + w_classes + '" />' );
});

Thanks and cheers! :)
—FRESHFACE

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kfinke Purchased

Hi,

how can I shorten the path of portfolio-categories?

I want an url like this: www.mydomain.de/mycategory/

instead of: www.mydomain.de/portolio-categories/mycategory/

I found some comments where you explain how to rename the “portfolio-categories”, but nothing how to delete it from the url.

Thanks in advance! Kerstin

FRESHFACE

Hi there!

Deleting is not possible, you still have to had some kind of path there. It’s because of the wordpress inner structure :(

Thanks and cheers! :)
—FRESHFACE

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