FRESHFACE

FRESHFACE supports this item

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1025 comments found.

echabi

echabi Purchased

Hello, after the update to the latest version of sentinel and vc i have a problem, in every new page vc elements appears twice, any suggestions?

Thanks in advance

echabi

echabi Purchased

Problem solved

Hi echabi!

I am glad, that you could solve the problem. Please, next time reconsider to use our SUPPORT CENTER.

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

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JamesR88

JamesR88 Purchased

Hello, The visual composer has stopped working when we click on back end editor nothing happens and it doesn’t work so cant edit the site.Is there a way of fixing this?

Hi JamesR88!

I’m sorry for delayed answer. We already issued updated version of Sentinel and Visual Composer few weeks ago. Simply re-download the template from themeforest, delte the VC plugin and install it again. This should fix your issues.

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

Hello there,   I was using, I bought the Sentinal contact. Now Settings Visual Composer plugin does not work. Product License Enter key theme forst I enter user name and api. He does not accept.

Hi oztunctemur!

Please re-download the package from themeforest and re-install the visual composer again. This way you will get the latest version.

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

Do I throw a recovered file on the current theme? Can not edit page gets stuck with Visual Composer

Did you delete and re-installing everything I need?

Hi oztunctemur!

Yes, you will need to delete and re-install the template downloaded from themeforest. But dont worry, it does not lead to any data loss, since all your data are stored in database

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

Hi!

I’m trying to translate the months to spanish since Theme Options – Translations – Months. But nothing happens. Months are displayed in English on my website.

Can you help me?

Thanks!

Hi lacanijilla!

Try to use our Fresh Custom Code plugin, located in WP Admin -> Appearance -> Custom Loops, create new custom code and insert the PHP code here.

If it does not help, open your /wp-config.php file and insert the line there :-)

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

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ok! thank you!! ;)

Hi lacanijilla!

I was glad for being helpful :-)

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

Ravits

Ravits Purchased

Please give me & us all who purchase the template a proper solution for this issue – Visual Composer license key – Its not work as i cant update the version, I have version 4.3.2 installed. i need to Update to 4.11.2

Since the first time i needed to update it gave me this error, and you always told and answer the same answer to us, yet i cant update this plugin! What going on here is this kind of trick you do on us?

Its always give me “An error occurred while updating WPBakery Visual Composer: To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer.”

Please give me a clear answer and proper solution, HOW I LICENSE & UPDATE THE WPBakery Visual Composer?

Sincerely, Ravits

Hi there!

Happy to help! :)

Only we can provide you with newer versions of VC during our regular theme updates. If you want to update on your own you would need to purchase the VC license but I strongly advise against it because it would broke your site very soon without us reviewing the new version of VC first. The VC developer changes core code quite often unfortunately so it tends to break a lot and we need to fix things anyway. Which is why I recommend simply waiting for new VC updates from us, updates we try to keep problem free by investing a lot of time in fixing things the VC developer has changed. From your POV it might seem like it’s plug and play (and it should) but realistically speaking it is unfortunately not and we do need to spend a considerable amount of time for every new VC version we want to include. I hope this brings some light into this.

Thanks and cheers! :)

Ravits

Ravits Purchased

Dear FRESHFACE,

I understand it now clearly and want to say BIG THANKS for this important information explain. The perfect time you take to solve it and the professional support.

I will keep follow your update and will act by your guide, when new version will be approve by you, i hope to be able update it by myself. :)

Much appreciating and lot of thanks for solving this issue.

Sincerely, Ravits.

Hi Ravits!

I’m really glad to hear that, feel free to contact us in case of any questions or problems :-)

Thanks and cheers! :)
—FRESHFACE

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.

SUPPORT TOOLS

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