36 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

hi, issue solved

Ninetheme

Hi Rebecca, Ok Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, I have a question about images switching out when a different variation is selected, as described on this WooCommerce video http://docs.woothemes.com/document/product-variations/. This feature works when I switch to one of the default themes (when I pick a different color,the image changes to that color),but it does not work with the Serenity theme—the image stays the same. would appreciate your getting this WooCommerce feature working. Please let me know ASAP if this will be fixed, as this site needs to live soon. thanks.

Ninetheme

Hi

I sending e-mail.

Best Regards

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years

Hi,

Two questions:

1. Is this theme purely for woocommerce only or can it be used as a standalone? 2. Is it possible to have a three layer left nav?

Thanks in advance.

Ninetheme

Hi Phillippeo ,

Only works with WooCommerce or Use will it as a blog and I’m not understand three layer left ? Do you have a demo? I’m sorry

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, we stopped working with the theme for a bit as my client went away. we’re back on it and trying to get it ready to launch and adding products. Version 2.0.12 is the version i have, is there a newer one?

I’m having issues with the image gallery for the products. If i add some all goes well. It’s when i go to change them that the ones i put in before still show up. I have to go to the media manager to remove them from there. It’s a huge extra step. it should be that i remove them from the image gallery and they are gone, no?

Ninetheme

Hi ,

Please send me a message on my profil page . I can help you and send you latest version.

Best Regards

Default-user

Hi, i never heard back from you, tho i sent a message on your profile page right away.. i’m still struggling with some elements. I’m not sure if they are theme elements or woocommerce elements. Frustrating at best.

#1 Issue, http://www.motherhoodincorporated.ca/rebeccaboutique/product-category/headboards/fabric-400/ there are suppose to be three products here, scroll over that default sorting dropdown and see what happens, third product comes up weirdly over second.

2 issue the product photo gallery. As i said above, it caches somehow images that you’ve put in, then changed.

Hitting another issue. I originally set up some test products with one variation (size) and a bunch of ad-ons. (purchased an add on plugin from woocommerce). The gallery works well on those products (except for the caching issue). http://www.motherhoodincorporated.ca/rebeccaboutique/product/circles-3-colour-options/

I created a duplicate product, took the variation off, as the pricing doesn’t add up properly (think that’s a woocommerce issue). But now the gallery only shows one picture, and there are 3 options. All the elements are exactly the same as the item above there are just no variations

Please, please help asap.

Ninetheme

Hi I’m sorry for delay.

1. Price of each product should be. 2. Gallery problem fixed. Please re-create products

Best Regards

Default-user

please respond so i understand. #1 price of each products should be. what does that mean?

You say gallery problem fixed, fixed in my install? did you update the theme within my draft area?

Ninetheme

Yes we uptade your template on your system.

The price for each product makes it mandatory woocommerce. If the price is not written, the products are included in one box

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, two questions. I’m trying to get rid of the small border around the images on that front page of http://www.motherhoodincorporated.ca/rebeccaboutique/. I found this which works in firebug if i play with it but if i add it to the custom code, or even change it in the style.css file it is still there

.promo img { border: 1px solid #DDDDDD; }

second question is how would i slow down the slider?

Ninetheme

Hi

Please use code :

.promo img:hover { border: 1px solid #FFF !important; }

Flex Slider :

http://www.inkthemes.com/supportforum/topic/which-file-to-edit-to-slow-down-the-slider

Best Regards

Default-user

hi, in the reply with the link about the slider speed, it says to change it in the “jquery.flexslider-min.js” file is available in the ‘js’ directory of the theme. Thre is no such file in the js directory of the theme?

Ninetheme

Hi ,

Open shop.js and find :

slideshowSpeed: 7000, 
animationSpeed: 600,

And used code for product box :

.view-thumb .mask { min-width: 100%; margin: auto; margin-top: 50px; }

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, we’re finally live, and testing the site, and one thing that’s come up is around a customer logging out. If you add a user as a customer, that top area changes from Welcome Shopper, Login / Register. to Welcome user, my account. but there’s actually no place to logout. i have put the meta widget in on the footer for now, but just want a simple logical logout. any ideas?

Ninetheme

Hi,

Your demo is not working. Please send me a message.

Regards

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
Ninetheme

Hi I’m sorry for delay .

A solution : http://wordpress.org/plugins/theme-my-login/

Best Regards

Default-user

thanks, that worked well

Ninetheme

You’re welcome.

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, I need to get hold of the tendershop theme to re-install. Please can you get back to me asap. thanks

Ninetheme

Hi,

We send a email.

Regards

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
kahlbo Purchased

hi i installed the theme with wp 3.7.1 and woocommerce 2.20 but i have problems to install the sample data with the attachements…

Ninetheme

Hi I’m sorry . I’m currently stuck in a remote village.I hope to be help you in the short period.

Best regards

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
kahlbo Purchased

i have all the data but no images and attachements..so everything looks crazy right now, and i can`t figure out how to use it

Default-user
kahlbo Purchased

ok i know the first error…i use localhost with php 3.4 on the pc… but i tried it also with my mamp at mac with php 3.2.17..there i get a little bit more..a lot of images and some configurations..but i takes a lot of time.. a lot of widgets, fp slider , etc are not there…sorry but that sucks a little bit..is there a possibility to download a working sampladata file including everything?

Ninetheme

Hi I’m sorry . I’m currently stuck in a remote village.I hope to be help you in the short period.

Best regards

Ninetheme

Hi I’m sorry . I’m currently stuck in a remote village.I hope to be help you in the short period.

Best regards

Default-user
kahlbo Purchased

Are you still stuck in a remote village?

Ninetheme

How can I help you ?

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
apeee Purchased

I have updated Wordpress to 3.8 and latest woocommerce but theme is not working properly in internet explorer… can you please update the theme as soon as possible.

Ninetheme

Preparing update. You will receive a notification as soon as possible. Please wait , Regards

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
kahlbo Purchased
Could we ask you to fix the Right/Left arrows in the thumbnails on the left side of the product page so that they do not shift a few pixels when you reach the end of the thumbnails: http://www.miravos-sf.com/draft/?product=bronze-midnight-mushroom-medallion-bracelet
Ninetheme
http://awesomescreenshot.com/0bc29tqb67

please deactivate WooCommerce settings. We publish an update. By Wooccommerce includes the latest version and bootstrap-3.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Italy

hi, i have a very big problem with your theme, i start to add some products and to create product category, but when i display more than 4 products on website something strange happen, look this example please: http://www.artigianieartisti.com/categoria-prodotto/arte-2/ on this category i have 9 products buy i can see only 4 products and if you go near the 4th you can see the text of another product, maybe the 5th.

same things happen with tags, http://www.artigianieartisti.com/tag-prodotto/arte-contemporanea/

Please help me to risolve this issue or i need money back. thanks

Ninetheme

Hi,

Each product must necessarily have a price. If the price not written a cyclic error occurs.

Please check the prices of all products.

Thanks Regards

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Hi.

Purchased this theme yesterday.

Here is what I have built so far (as at 22nd Feb 2014): http://fineartofthailand.com/

Few problems.

1. Apart from the home screen, when going to any other page, say ‘shop’ for example, the title of the page, where it say ‘SHOP’ in capitals has a white back drop which overlaps the menu above it by about 2mm. Can you tell me how to fix this?

2. On the home page, cannot figure out for the life of me how to set the ‘FEATURED PRODUCTS’. Under theme options there is a way to choose how many featured items, just not find a way to choose the featured items. Please advise.

3. At first, I accidentally purchased the EDD downloads version of Serenity theme, one good thing about the menu on that was that with menu options with sub-categories you had to click to show the drop down rather than just highlighting the mouse over it. Can you add this feature to the menu to as you said in a previous response to someone that you made it that way for mobile devices. Also can I get a refund for that I don’t need it and purchased the wrong theme not realizing it was meant only for digital products.

That is all for now.

Default-user

Also, please advise where to stick the Google Analytics code.

Thanks in Advance.

Ninetheme

Hi

I’m sorry for delay.

Home page products : http://awesomescreenshot.com/0962ebzm79

Menu, it is this structure in the template as a little different from the other.

Regards

Default-user

ok thanks. I figured out how to insert the analytics code. I added it to the theme header.

Now can you please visit my site and tell me why the page title is overlapping the main menu? http://fineartofthailand.com/shop

Thanks.

Ninetheme

You’re welcome and I’m sorry for problem. Unfortunately, this problem associated with the height of the logo. Please use CSS code :

.header-container { min-height: 215px !important; }

Default-user

Perfect, Problem solved.

Also, not sure if it is something possible. I purchased another one of your themes, and the menu was slightly different in that instead of the menu automatically dropping down upon mouse over, you had to click it to drop the menu down. I read that this has something to do with making it better for mobile devices.

Is this possible/necessary?

Default-user

Also another quick question.

I was told by my SEO expert that I need some content on my home page. Can I add some text on the home page? I tried it but it doesn’t show up anywhere. Is this possible?

Default-user

Hi. Trying to add a logo, everytime I do it warps the height of the menu.

Please specify what dimensions the logo should be.

Visit my site and you will see what I mean, http://fineartofthailand.com/shop

I cannot figure out what dimension to make the logo so it doens’t clip over the menu.

Default-user

Don’t worry about the last thing with the logo, worked that out too. I had to play with the same CSS setting ’.header-container { min-height: 215px !important; }’ and adjust to 233px and now it fits prefect.

Ninetheme

Hi I’m sorry for delay. Cong!

If you have any problems please let us know.

Default-user

The slide show on my home page is warped and totally off centre, I am using Mozilla Firefox but sometimes have problems with other browsers. Can you tell me what the problem is?

http://fineartofthailand.com
Ninetheme

Hi, I’m sorry for delay. Please open in firefox :http://ninetheme.com/themes/serenity/ . Working

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
kahlbo Purchased

Hi,

i have a problem with displaying different images for product variations..they don`t change when i select another variation (e.g. red, blue,....)

that seem to be a template bug, as everything works well with another templates

what might cause the problem?

p.s…i use the serenity theme for woocommerce 2.0 and bootstrap 2…i want to stay at this one

cheers martin

Default-user
kahlbo Purchased

the error is in the product-image.php..the original one works,only the theme override with the slider doesn`t work..but i can`t figure out the error..

Default-user
kahlbo Purchased

i think it`s caused by the slider in the big image area

  • Bought between 100 and 499 items
  • Has been a member for 1-2 years

Guys,

I appreciate your support with the following issue. Serenityshop template is not working with woocoomerce, The products can’t be shown on the webpage. We are requesting your support ASAP to solve this issue.

Please, don’t hesitate email me if you need more information about this issue.

jairo.gil@carvajal.com
Ninetheme

Hi

Please check mailbox.

Regards

Default-user

Hi. I answered your email, thanks

Ninetheme

Hi,

Please check this link : http://awesomescreenshot.com/0c833k2j8d

Regards

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