An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ignitethemes

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from ignitethemes:

Hi and welcome to Ignitethemes. If you purchased one of our files and need support please visit our Support Forum. If you have a pre-purchase question please use the contact form on our profile page.
  • Before contacting us for support make sure to thoroughly read the documentation included with all our themes.
  • We do assist with all theme features, troubleshoot bugs and assist with configuration.
We generally try to answer questions within 48 hrs, so please be patient. Thanks for purchasing!

Frequently Asked Questions

How do I update the Flickr widgets with my feed?

Open “js/setup.js”, then replace the id with yours. “basicuse” is for the footer widget, sidebarflickr is for the sidebar widget. To find locate your id or an id you can use this: http://idgettr.com/

How do I update with my Twitter feed?

Just open each html file, in the code scroll towards the bottom of the page and find “igniteflash” then just replace it with your Twitter id.

Form Deprecation Errors

If your running php 5.3 and receive deprecation errors do the following:
1. Open “contact/include/fgcontactform.php” and replace “eregi” with “preg_match”
2. Open “contact/include/class.phpmailer.php” and replace “split” on line 470 with “explode” or “preg_split”
3. Open “contactfooter/include/fgcontactform.php” and replace “eregi” with “preg_match”
4. Open “contactfooter/include/class.phpmailer.php” and replace “split” on line 470 with “explode” or “preg_split”
5. Open “newsletter/include/fgcontactform.php” and replace “eregi” with “preg_match”
6. Open “newsletter/include/class.phpmailer.php” and replace “split” on line 470 with “explode” or “preg_split”

My Twitter Feed is not working anymore, how can I fix it?

Open each html page, scroll to the twitter code towards the bottom of each page and replace

http://twitter.com/statuses/user_timeline/igniteflash.json?callback=twitterCallback2&count=2

with

https://api.twitter.com/1/statuses/user_timeline/igniteflash.json?callback=twitterCallback2&count=2

and then just change “igniteflash” back to your Twitter ID.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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