An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, MDNW, will respond to buyers’ questions and provide limited support through this item’s comments.
Additional information from MDNW:
NOTE (April 6, 2014): My wife and I just welcomed newborn twins into our family! I’ll be answering support questions as much as humanly possible, but there are likely going to be some gaps that will leave some questions unanswered as quickly as I’d like. I’ll do my best to help out as often and as much as I can though!
The Support Policy:
I gladly provide active support for our products for the first 6 months of their life cycle – this is where the vast majority of patches, feature additions, and bug-fixes are discovered. Beyond that, the themes are sold “as-is”. I will do my best to answer questions as they arise (and patch any late-discovery bugs), but after that first 6 months, my focus will naturally shift to newer products.Support includes:
- Responding to basic theme usage that isn’t made clear in the documentation (in fact, when these issues arise, I’ll update the official documentation immediately to make sure that the product becomes easier & easier to use as time goes on).
- Fixing bugs and reported issues.
- Providing updates to ensure compatibility with new software versions.
- Customization and installation services
- Support for third party software and plug-ins (unless otherwise stated in the theme description)
- Products over 6 months old (please feel free to post bugs so that I can fix them ASAP, but older themes will no longer be on a regular release schedule like the new themes are).
I’ll naturally release patches for these themes as it becomes necessary & logical for basic stability. More specifically: I’m working on releasing fully updated versions of the entire Super Skeleton line of themes over March/April/June 2014, so if you’re using an older version of any of those themes, keep an eye out for the new versions (they’ll be free for all existing buyers of course).
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Express installation: How do I install the demo content so my theme looks like yours?
Easy! It’ll take just a couple steps:
1. Install and activate the theme/plugins.
2. Go to Tools > Import > WordPress and import the XML file found inside the Resources folder that comes in the download zip from ThemeForest. Download/import everything.
3. Now visit the Users > Your Profile page and scroll to the bottom to check the box for “Show Settings and Documentation” for OptionTree.
4. Now visit the new OptionTree > Settings page. Select the Import tab and, inside the Theme Options Data field, copy/paste the entire contents of the “demo-theme-options.txt” file found inside that same Resources folder.
That’s it! Enjoy the theme and tweak the demo options to suit your own needs.
How do I make the homepage a blog (a list of posts) instead of the default theme homepage?
You should be able to do this by:
1) Creating a new page and assigning the Blog template (from the right sidebar).
2) Visit your Settings > Reading panel and make that new “blog” page your homepage by making it the static homepage (use the “Posts Page” option to ensure that pagination works).
How do I add Tabbed content like in the demo? I can’t find the shortcode!
It’s actually not a shortcode as the pairing mechanism makes it a bit too complex to use with a simple shortcode (or rather, it makes it just as difficult, but easier to break than just using the raw markup).
You can find the markup to use here: http://pastie.org/3336848
Make sure you remove the HTML comments as WP doesn’t like those – they’re just there for guidance:
Does this theme support translation / internationalization / localization?
This theme is ready for translation but still require you to actually do the translating (either manually or though a plugin) as I don’t speak any language other than English.
What does this mean? It essentially means that the theme has been coded so that it’s ready to accept mult-language translation without you needing to sift through the code. It’s “internationalized”, if you want to use WordPress developer’s lingo.
For true translations into native languages, I recommend the “Code Style Localization” Plugin, which is available for free in the WordPress plugins directory. Find more details and instructions on how to create the translations here: http://www.code-styling.de/english/development/wordpress-plugin-codestyling-localization-en
Essentially, you’ll need to create a custom .PO file with the plugin, fill in your translations for each text string used in the theme, then use the plugin to create a .MO file that will be used for the theme. If you’ve done a lot of translations in the past, you’ll know you also may need to do this for each involved plugin.
How do I change the style of bullet lists?
You’ve gotta add the class for the bullets that you want to use – ie:
“square” and “circle” will work as well. Long story short, because WordPress uses lists all over the place, this framework strips the styling until you specifically tell it you want it back.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.