An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, MDNW, will respond to buyers’ questions and provide limited support through this item’s comments.
This author is away and may not respond to support questions until they return in 7 days.

Additional information from MDNW:

NOTE (April 6, 2014): My wife and I just welcomed newborn twins into our family! I’ll be answering support questions as much as humanly possible, but there are likely going to be some gaps that will leave some questions unanswered as quickly as I’d like. I’ll do my best to help out as often and as much as I can though!

The Support Policy:

I gladly provide active support for our products for the first 6 months of their life cycle – this is where the vast majority of patches, feature additions, and bug-fixes are discovered. Beyond that, the themes are sold “as-is”. I will do my best to answer questions as they arise (and patch any late-discovery bugs), but after that first 6 months, my focus will naturally shift to newer products.

Support includes:
  • Responding to basic theme usage that isn’t made clear in the documentation (in fact, when these issues arise, I’ll update the official documentation immediately to make sure that the product becomes easier & easier to use as time goes on).
  • Fixing bugs and reported issues.
  • Providing updates to ensure compatibility with new software versions.
Support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins (unless otherwise stated in the theme description)
  • Products over 6 months old (please feel free to post bugs so that I can fix them ASAP, but older themes will no longer be on a regular release schedule like the new themes are).

I’ll naturally release patches for these themes as it becomes necessary & logical for basic stability. More specifically: I’m working on releasing fully updated versions of the entire Super Skeleton line of themes over March/April/June 2014, so if you’re using an older version of any of those themes, keep an eye out for the new versions (they’ll be free for all existing buyers of course).

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When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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