160 comments found

hello,

I sent a support ticket a few days ago and still I have no answer.

Have you heard about it?

My web site its, http://bjm.cl/sitio

cmsmasters

Hello.

I’m sorry for making you wait. Our help desk is overloaded at the moment.

Thank you for your patience.

Default-user

Hi!

you solved my problem, you are great

Thanks!!!!

cmsmasters

You’re welcome :)

Hi,

Witch is the shortcode for use 3 columns horizontal?

I am using “one_third” but it don´t work

Ty!

cmsmasters

I’m sorry, but I can’t seem to understand what you mean.

Here you may read more about Sidebars: http://shepard-docs.cmsmasters.net/?page_id=505

And more about shortcodes: http://shepard-docs.cmsmasters.net/?p=327

And of course you may turn to us via personal ticket in case you have some other questions, which are not covered with our DOCS .

Hi There, I would like to purchase this theme but i have a question first.

On the latest work section on the homepage can i use pages or does it have to be posts (categories)?

Thank you look forward to your response.

cmsmasters

Thank you for being interested in Shepard.

It’s a Post Type shortcode – you may use Posts or Projects there only. You may learn more about shortcodes from our online documentation: http://shepard-docs.cmsmasters.net/?p=327

Hello, Please advise me on formatting the size of embedded youtube video. It is currently too large by default. Also, using embed code provided by youtube only shows text link. Thanks

cmsmasters

You may use Embeded video shortcode in combination with columns shortcode: http://screencast.com/t/P52Y67Dzy

But add a direct link instead of youtube embed code.

holta Purchased

Hi, i noticed that if you have more than 10 items in the portfolio that it creates a second page. However, when you sort them by category if some exist on the second page they are not shown until you click on the second page. Let me put it another way – if you filter to a different category for example, and it only has three then if any of those three are in page two they are still not shown event though there is now less than 10.

Finally, can you increase the number of items shown on a single page in the portfolio to more than 10, this would solve the issue and would also be better for me. see example here and filter by the category “CPD”.

http://www.exercisestudies.co.uk/exercisenew/course-finder/
cmsmasters

This is the way how sorting works – available only for current page, not for all of them. Indeed, the most convenient way to overcome this is display more posts/projects.
Please, open your Portfolio page and follow to General Page Options > Items Per Page, choose there for example 30 instead of 10.

You may read about Portfolio options here: http://shepard-docs.cmsmasters.net/?p=264

Default-user
holta Purchased

That’s great thank you. For clarification to anyone else, this option is in the page options itself for the page you have assigned as your portfolio page, in my case this is “courses”.

Hello, I can not see the theme in orange before buying? Thank you. Diego Roberto

cmsmasters

Dear Diego. Sorry, but I couldn’t seem to get what you mean.

Where do you want to see Shepard? I don’t know what Orange is.

holta Purchased

I want to add images into a portfolio item page, but I don’t want them to appear in the gallery or slider at the top of the page. How do I stop this.

cmsmasters

Thank you for using Shepard.

I’m not sure I got which images you actually mean. A featured ones?

Please, describe your problem in more details (preferable using screenshots) in a personal support ticket, which you may submit here: http://cmsmasters.net/index.php/submit-support-ticket

Default-user
holta Purchased

On a portfolio item page I would like to use images within the content, but when I do this they appear in the featured images gallery at the top of the page as either a Gallery or Slider depending on the page type I have selected.

I want to be able to embed images in my content but do not want them to appear as attached images, as these attached images are then used within the gallery or slider.

In this example I just want to use the round icon in the content, and do not want it to appear in the gallery. http://www.exercisestudies.co.uk/exercisenew/portfolio/exercises-for-the-pre-and-post-natal-client/

Thank you

cmsmasters

Do you add these images as featured? Or just paste in the content? I need access to your web site so you should submit a personal ticket.

Thank you.

Hi can i delete the about the author part on the portfolie pages?

Thanks for the answer.

Default-user

Sorry, but this option is not available in my shepard.

http://postimage.org/image/rchcoz1mb/

It looks like this when i open shepard options

Default-user

Ah stupid, im using another theme now, busy on two themes in a time, sorry it fixed it, thnks for the quick answer

cmsmasters

You’re welcome. ;)

kiasuman Purchased

Sent you a support ticket awhile ago regarding right sidebar not being able to show on the left, can you take a look at it please? Email was piggyprivate(AT)gmail.com

cmsmasters

I don’t know why, but we haven’t got your FTP data despite that you said you sent it. Only host name was in your message.

Please, specify your username, password and port (if needed).

Default-user
kiasuman Purchased

I sent it twice, can you send me an email above so I can reply? Think your ticket system is taking out the details for some reason.

cmsmasters

Will provide in the ticket.

Hi!

Ive a problem with IE8 . My website: http://debruiloft-dj.nl/ is not showing up, im getting a white screen.

Is there any solution for this? If necessary ill send my ftp data.

Thank you!

cmsmasters

Have you made any changes in the theme code? If you did, I’m afraid there’s nothing we can do. You should know, that it’s beyond our support policy to provide help for the customers who modified our WP theme code. We aware our customers, that all responsibility for code customization lies on them.

If you haven’t implemented theme code customization, please, submit a personal support ticket here and provide the link to your web site, wp-admin and FTP data.

Thank you.

Hi, how can i change the size of the slider?

cmsmasters

Hi, Jano.
Unfortunately there’s no such opportunity.

noviaji Purchased

hello there.. I’m sorry, but in my installed theme I’m not found the PAGE ATTRIBUTES ’s template called portfolio, and I was confused. How I should do? this is my project http://www.sejatibabyshop.com

note: sorry for my bad English

cmsmasters

Hi, thanks for purchasing our product! All support is given through our Support Forums or you can submit a personal support ticket. Please, try to describe your issue in more details, you can use screenshots.

noviaji Purchased

oh.. I’m just re-install the theme and the problem just closed.. tx for the great theme.

cmsmasters

Oh, that’s ok :)

You’re welcome. Feel free to contact us in case of need.

I am most likely going to purchase theme, however, I wanted to confirm that the home page can be easily situated in a way, where there is just the logo, to nav, slider, then the slogan/tag and then the footer, without having the “Latest works”, who we are, twitter and latest posts sections. So it would be just really clean with much less on it.

Please confirm and then I will purchase. Thanks so much!

cmsmasters

Hi. Thanks for being interested in Shepard.

You can set your Home page in a way it looked like this: http://screencast.com/t/jUW7qKpZIWQ – and paste some other widgets to the Bottom sidebar. Or if you don’t want to use Bottom Sidebar, just add some info to the content area – otherwise there will be too much space between Nav menu and Footer.

Hi ! can I change background ? if no can you tell me the css code to align center my BG … thanks

cmsmasters

Hello. Thank you for using Shepard.

Unfortunately there’s no way to change background in this theme.

And I’m really sorry, but we can’t help you to configure your site in a way it had different background.
Such a deep customization and coding help is beyond our support policy. All responsibility for this modification and its consequences lie on you.

Thanks for understanding.

Hello, images added to pages are unresponsive. Is there a way to add images within pages besides the typical Wordpress way? I’ve tried removing the image class and size attributes that Wordpress adds automatically. I’ve tried just placing one image in a slideshow, but the little circlular slide buttons get in the way of my image.

cmsmasters
Please, see the answer on your question in our FAQ at the online documentation page (4th item): http://shepard-docs.cmsmasters.net/

Here is the quote: “You can use CSS class fullwidth in the Advanced image settings (but before saving, please, delete height value). Just set this class for all of your images.”

gogroup Purchased

Hi, how can I make external link with “Button shortcode”. I’m only able to do internal links.

Thank you!

cmsmasters

It’s strange. You should be able to add any kind of link there. Please, check whether you use correct URL .

Most likely it’s a plugin incompatibility. Try to turn your plugins off one by one and check whether one of them affects.

Please, note:
All support is given through our Support Forums or you can submit a personal support ticket. If your issue persists after plugins deactivation, please, feel free to contact us via support ticket. Don’t forget to provide your FTP and wp-admin access data.

Thanks.

Hi, I absolutely love the look of this theme. I noticed in one of the images, there is a tab called “Backgrounds Manager”, I was just wondering if this lets you upload an image to use as the background?

Thanks

cmsmasters

Shepard has no Background manager and the one you have seen was a screenshot taken from another theme to show another feature, which is the same in all themes, rather than BG Manager – we didn’t mean to confuse you. But in fact there’s no way to add images as backgrounds in Shepard.

You may buy Brilliant WP theme if you need this option – http://themeforest.net/item/brilliant-responsive-creative-corporate-theme/2713488

I’m building a new site with this for a client and it appears to be running VERY slow. Any particular reason this might be happening?

cmsmasters

Well, sometimes server firewalls slow down our theme as we have few external links in the admin area. You may contact your hosting provider to figure this out.
Shepard functionality is pretty wide, so it surely takes some time to load, but shouldn’t take too long of course. We have many shortcodes loading at Post/Page editing pages, they may slow down the process depending on server parameters.

For further assistance, please, submit a personal support ticket here, as providing help via comments is beyond our support policy.

Thanks.

Hi,

Love the template all been good until I have tried to upload my logo. I search for my logo file locally but once it uploads it I get a question mark sign and doesnt show me my logo. It then changes the upload link to a folder on the server http://myserver addressdomian/wp-content/themes/shepard/images/cache/ I have tried ftp the logo into the folder but that doesnt help as I am on a MAC i cant point to the remote folder through finder. Is there something Im missing?

Cheers

Sascha

cmsmasters

Hi, Sascha. Oh, this definitely doesn’t seem to be right. But can’t say what happened so far.
Are you sure you have the 777 CHMOD settings for all the appropriate folders, just as said in our documentation? Any plugins active? Do you use latest Shepard 1.2.2?

I think you should create a personal support ticket, provide there your wp-admin and FTP credentials, and we’ll do our best to figure out what happened as soon as possible.
Thanks!

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