158 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Ive checked the 777 settings and I have the most recent version of Shepard I believe. I have posted a ticket with all my FTP details etc.etc.

Thanks!

cmsmasters

Ok, it would be great to get your ticket number so I could speed up the process. :)

cmsmasters

Oh, by the way, you should know, that our support team works Monday to Friday.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

yep saw that.

Is it friday your time at the moment?

cmsmasters

Yep. Friday so far :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Ive tried to find a copy of the ticket number but cant find in my email hope it went through.

Also quick question does this template not come with an “about” page template? I noticed on the demo that there was an about page put I couldn’t find a place to select this as a page layout.

Mucho Appreciado

Sascha

cmsmasters

No such template indeed. But we can provide you the HTML code from the About demo site – it’s a combination or shortcodes, where you can change images, links and text on your own.

To get this code, please submit a personal support ticket.
Thank you :)

  • Bought between 10 and 49 items
  • Brazil
  • Exclusive Author
  • Has been a member for 3-4 years

Hi CmsMasters!

As I promised, I bought the theme (through another user, “rodtigoleitte” ), and I am very pleased.

I wonder how I can trigger the automatic theme update. I already have informed the username that I used to purchase the theme and his API key, in “General Options—Theme Options” section.

Thank you very much!

  • Bought between 10 and 49 items
  • Brazil
  • Exclusive Author
  • Has been a member for 3-4 years

I have previously installed Shepard 1.0.1 and I have already created content with it.

But, even if I ask to check for updates, Wordpress does not find the theme’s update.

cmsmasters

Hello. You should install a ThemeForest Auto-Updater plugin to get information about theme updates: http://wpmu.org/envato-wordpress-toolkit-a-themeforest-auto-updater/

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
markjf Purchased

How do I get rid of the comment box at the bottom of each page?

cmsmasters

Hi. Thank you for using our theme.

Please, read the second answer of our FAQ at the documentation page here: http://Shepard-docs.cmsmasters.net/

You should untick these items for your current pages or posts, and thus new ones will have none.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • Peru

Dear cmsmasters,

I have an issue on muy web viewed in Safari. The Menu doesnt display correctly. The subsections appear but we cant click on them.

Thanks!

cmsmasters

Hi, thanks for purchasing our product! It’s hard to say what happened.
All support is given through our Support Forums or you can create a personal support ticket.

Please create a support ticket, provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.
Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, I’ve came across to the following issue: [error] 12104#0: *1002 FastCGI sent in stderr: “PHP message: PHP Parse error: syntax error, unexpected ‘}’ in /var/www/clients/client1/web44/web/wp-content/themes/shepard/theme/functions/template-functions.php on line 479” while reading response header from upstream, I’ve followed all instructions this is a live Linux server with Nginx and MySQL I will apreciate your support.

cmsmasters

Hi, thanks for purchasing our product!
It’s hard to say what happened. Please, create a support ticket, provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.

We’d like to drag your attention to the fact, that all support on cmsmasters products is given through our Support Forums or using personal support tickets.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Simple question, how do I add a subtitle in the navigation as seen on the sample site?

cmsmasters

Add it in description area of menu item. Activate it in “show options” if you can’t see it.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Nevermind, I should probably look through the comments before commenting… I found it.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, I’m having issues with the “latest work” slider, trying to copy your page. I’ve tried to set the home page to portofolio, but the buttons “all categories”, “name” and “date” came along from the portofolio site. Also I cant seem to be able to lower my “latest work” field (custom header), and I can’t seem to be able to add these buttons <> either. Right now I’m only getting a full page of projects on my hompage, identical to my portofolio page.

Please help me out!

cmsmasters

Hi, thanks for purchasing our product! It’s hard to say what happened.

Have you followed our “How To” instructions?
http://shepard-docs.cmsmasters.net/

All support is given through our Support Forums or you can create a personal support ticket.

Please create a support ticket, provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.
Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello again, I’ve tried to add the latest projects widget in top sidebar, but it won’t show any images. Can you help me with this aswell?

cmsmasters

Please, submit a ticket, this issue can’t be solved via comments.
Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, I’ve managed to add my portofolio slider with arrows, but it won’t show any images! Still want me to submit a ticket?

cmsmasters

Sure. All the issues should be addressed to our support staff. We don’t provide help via comments – only answer presale and easy questions.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi! Got a question:

On the portfolio page:

http://debruiloft-dj.nl/shows/

If you click on of the options links it will go to the project(that’s good). But if you click on the image it will forward to a preview-mode. Is there an option that for costumers when they click on the image they will be send to the project in stead of the preview picture?

Thnks for the answer, couldn’t find it in the shepard.

cmsmasters

Hello.

Please, activate this option in each of your projects: http://screencast.com/t/yIPg9H8QJMG

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi. I have installed a blank wordpress site (3.4.2) on my server which has quite a few other wordpress sites and wordpress works fine. when it add the shepard folder and configure permissions as per install instructions I have the option to activate but both when I preview and activate, I get a white page on both homepage and admin login area. tried downloading a fresh zip to make sure no corruption. dont get it on any of the other themes. any ideas how to get this to work?

cmsmasters

If you follow our instructions carefully, but the problem persists, then most likely this issue causes one of your plugins. Please, try to disable all the plugins, and activate Shepard again.
If it doesn’t work, feel free to turn to our support guys using this handy ticket system. Dont’ forget to provide your FTP and wp-admin credentials in the ticket.
Thank you.

Default-user

Instructions were followed and plugins were disabled. WP worked just not on this theme. Managed to find the cause and am replying to hopefully help someone out who stumbles across this later on. The theme must use php shorthand at some point <? rather than <?php and since shorthand is disabled on my php server for compatibility with .net and xml (see http://www.askapache.com/php/shorthand-short_open_tag.html) it presented me with a blank page. Fortunately the site which needed shorthand disabling on my server had just gone so I could enable again. Hope this is useful feedback.

cmsmasters

Wow!
This really is a great tip for our customers!
Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello, I installed the update Shepard, but unfortunately the change in styling options / menu header, logo and favicon / header navigation top position does not create any changes on my page.

Can you please help me out? Thanks

cmsmasters

Sure, let’s figure out what happened.

Please, submit a personal support ticket here. Don’t forget to provide FTP and wp-admin credentials so we could study your issue deeply.
We’ll respond as soon as possible.
Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi. All seems fine now that the theme is added apart from the images. Instead of the sample images, they are all coloured blocks. the permissions were fine on the since it has created the subfolders and uploaded images, but looking at the source xml that it copied from they are all blocks as well. how do I import the images as per the demo? A zip would be fine.

cmsmasters

Actually we don’t sell any images.
They were used for preview only. You should understand that demo content helps you to set your site up, but not fill it with actual content.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

I am getting a loading bar where my categories should be on the portfolio page. It just keeps loading and won’t display the categories. Any thoughts?

cmsmasters

Dear Adam. Have you actually bought this theme? I can’t see any confirmation here.

If you bought it indeed, then, please, submit a personal support ticket here and specify there your Item Purchase Code to get our assistance. You can find the purchase code in this file at “Downolads” tab on your Envato account – see the screenshot: http://cmsmasters.net/wp-content/uploads/2012/01/purchase-code-tour.jpg

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
fanwar Purchased
hello, i just bought the theme and getting this error when i am activating it. Call Stack
  1. Time Memory Function Location 1 0.0014 529136 {main}( ) ..\themes.php:0 2 0.0023 621824 require_once( ‘C:\wamp\www\Demo4\wp-admin\admin.php’ ) ..\themes.php:10 3 0.0027 642088 require_once( ‘C:\wamp\www\Demo4\wp-load.php’ ) ..\admin.php:30 4 0.0031 655928 require_once( ‘C:\wamp\www\Demo4\wp-config.php’ ) ..\wp-load.php:29 5 0.0040 759320 require_once( ‘C:\wamp\www\Demo4\wp-settings.php’ ) ..\wp-config.php:90 6 0.1801 19622936 include( ‘C:\wamp\www\Demo4\wp-content\themes\shepard\functions.php’ ) ..\wp-settings.php:291
Parse error: syntax error, unexpected '}' in C:\wamp\www\Demo4\wp-content\themes\shepard\theme\functions\template-functions.php on line 479
cmsmasters

Hi. Thanks for purchasing Shepard.
Pity that you faced with this issue.
Some local servers have incompatible settings. Please, move the site online – it should solve the issue.
Generally we recommend to develop web sites online, because it’s barely possible to help you having no wp-admin and FTP credentials. Every case is special and needs deeper consideration.

The most convenient way to get it sorted asap is move the site online and submit a personal support ticket if the issue remains.

Thank you.

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
gogroup Purchased

Hi, we’re not able to change links to Social Icons – or the changes don’t take place as the should. We’ve done the changes from Shepard -> General Options -> Social Icons Manager - and saved new e-mail and facebook address. But it’s still using the default ones. This is the site http://vuokra10.fi

Cheers, Go:group

cmsmasters

Hi, thank you for using our theme.
Please, find the answer in our FAQ (open the third tab): http://shepard-docs.cmsmasters.net/

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