ThemeREX

ThemeREX supports this item

Supported

Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Additional information from ThemeREX:

Contact us for support:

10.00 – 19.00 (CET), Monday till Friday.

How to use our Support System:

  • In the ‘Item Details’ there is a clickable banner “Support Sys” using which you are getting into tickets.
  • Or you may simply use this link http://themerex.ticksy.com”
  • Enter your purchase key and register in the system
  • To avoid confusing, please use for Support System your own ThemeForest login
  • Fill out the ticket form

How to find a purchase key:

  • Open the ‘downloads’ tab in your account
  • Find our theme in the list of products
  • Click ‘download’ button, and in the drop down menu select “license sertificate & purchase code”
ThemeREX Support Policy:
  • To get a pre-purchase advice, you may post in the theme’s forum
  • To get a response more promptly, you are recommended to use our Ticket-system
  • We try to answer your questions within 5-10 hours. However, if any delay occurs it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we could help you more profoundly
  • Please, note! We do not support queries if you do not have a purchase code
  • Item support does not include:
    • Customization and installation services
    • Support for third party software and plug-ins

If you have complaints about the work of our support staff, please inform us about your issue via email

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