Discussion on Shocoon - Responsive Business & Shop WP Theme

82 comments found

  • Bought between 1 and 9 items
  • Has been a member for 5-6 years
hadhad Purchased

how can i change color of header menu? is it possible to change fonts?

thanks!

Met_Creative

Hi,

Please take the code below and paste it to Appearance -> Live Customizer -> General -> Custom CSS

Set color codes as you want.

.met_main_nav a{color: MENU_LINK_COLOR;}
.met_main_nav > ul > li ul li a:hover {color: DROP_DOWN_LINK_COLOR;}
.met_main_nav > ul li:hover, .met_main_nav > ul li.active {background-color: MENU_ITEM_HOVER_BG_COLOR;}
.met_content.met_main_nav.met_bgcolor3.clearfix {background-color: MENU_BG_COLOR;}
.met_main_nav > ul li ul {background-color: DROP_DOWN_BG_COLOR;}

You can change menu fonts, for example.

.met_main_nav a {font-family: Verdana;}

Regards.

Default-user
hadhad Purchased

thanks!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi there,

I have bought this template and I have several questions.

1- My client doesn’t want the responsive mode anymore. He wants the same display that a computer. I don’t have the same display than a computer even if I select “false” on the responsive design in Live Customizer.

I want to remove the line that manage responsive design. Is it on header.php? How can iI do?

2- The boxed mode doesn’t work – Background never appears

3 – The website makes a lot of bugs (slider on homepage etc..), if twitter is enable.

Thanks

Met_Creative

Hello!

Please create a ticket with your WordPress and FTP login information, we will check and fix your issues.

Regards

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

Is there a way to modify footer until it has 4 column widgets?

Met_Creative

Hello!

This feature added with v1.0.2, please update your theme when new version has arrived.

Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
phiemer Purchased

Hello I Just installed the theme and the “demo_content.xml” file was not included in the zipped downloadable files as per the installation instructions. The client that I am using the template for really likes the full design. Please advise on how I can acquire this file to help me save design time.

Met_Creative

Yeah you are right, we missed the file on last update :( we recently send new update for this issue, ThemeForest will be notify via mail when new update available.

Regards

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 3-4 years

We opened a ticket 5 days ago because we have several issues with this theme. Nobody has answered us yet. We need your help as soon as possible.

Met_Creative

Hello,

For christmas and new year our team give a break, but we are working right now.

Thank you for patience, have a nice year! Kindest Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, how do I connect my company’s Facebook page to the FB icon at the top of the theme page?

Met_Creative

Hello,

You can manage top header bar from Apperance -> Live Customizer

Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

Is there a way to remove the “leave a reply” box off the home page. I have already disabled the user comments in the settings area.

Thank you

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I’m unable to change background. Nothing happen when i change the setting. Please advice.

Met_Creative

Hello,

Please create a ticket on our support center with your WP login information.

Cheers

dellantre

Created but till now no respon. What happen?

Met_Creative

Hi,

We’ve been making changes with our support board system, those changes are done so we started giving suppoort again, I’m sure your question will be answered very soon.

Regards.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

what contact form plugin will work with his theme as the contact form 7 plugin does not work….

Met_Creative

Hello,

Contact form 7 plugin is compatible is Shocoon, maybe your server does not support mailing. Please take a look contant form 7 FAQ

Cheers

Default-user

You cannot input any information in the contact form when it is on one of your pages. I am not having issues sending or receiving information from the contact form…it is a theme related issue. Please advise

Met_Creative

Hello,

We are giving support only on our support center, please create a ticket for all question and bug reports. Comment section is only for pre-sales questions.

Thank you for understanding and co-operation.
Kindest Regards

Default-user

I don’t know where my download license is…. Can you please just answer me here

Default-user

I paid for the theme and would like an answer that doesn’t require me making a ticket and waiting days for an answer. Please advise

Met_Creative

Hi,

Please see this screenshot, http://d.pr/i/pAaQ

Click License certificate & purchase code and you’ll download your llicence file.

Regards.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello, I have some questions and doubts:

1) Infobox (image) is not working properly on Safari OSX 5.1.10 2) In the post template, the category is h1, and the title is h2 ( not good Seo ) 3) Is there a way to have the page with the sidebar? Or do we have to make a child theme? 4) On the post archive page, the data, example January, go over the picture.

thanks for support

Met_Creative

Hello,

We are giving support only on our support center, please create a ticket for all question and bug reports. Comment section is only for pre-sales questions.

Thank you for understanding and co-operation.
Kindest Regards

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
owarren Purchased

My footer widgets are not showing. On the first “Footer” is. Footer 2, 3 , and 4 are not showing. Do you know why?

Also where in the css can I change the color of the triangle?

Once I change the box color, it does not change the triangle with it.

Met_Creative

Hi,

We’re giving support from our support board, please create a ticket to have support.

Regards.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
owarren Purchased

Also, now every time I click on “page Builder” it crashes my firefox and I have to force quite… DO you know why?

Met_Creative

Hi,

Please create a ticket with your wp-login and ftp information because we currently do not have that kind of problem. This can also caused by slow devices.

Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 6-7 years
  • Italy
baviera Purchased

Hi, I tryed to import data from demo_content.xml but I always get this error Failed to create new user for metCreative. Their posts will be attributed to the current user. Failed to import pa_color Black Failed to import pa_color Blue Failed to import product_type external Failed to import pa_color Green Failed to import product_type grouped Failed to import product_type simple Failed to import product_type variable

Fatal error: Maximum execution time of 60 seconds exceeded in {MYDIR}\wp-includes\class-http.php on line 1249

What is the problem? Thanks

Met_Creative

Hi,

While importing demo_content please use admin or your already created user. Also you need to increase your Maximum execution time of your hosting, 60 seconds not enough for your hosting to pull all demo_content data so you get errors.

Thanks.

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Hi, I have just purchased the theme, however I am finding a lot of problems, you are only able to change one colour in the heading box, but it has two, why havent you set it up so you can change both just with a click of a button. Also there is no way of changing the footer colour either again it should have been set up in the customiser, but it is not. The Background colours cant be changed, and the background settings themselves dont work, so you cant even change it to one of the background patterns, or add an image. Why have these things not been addressed as yet, there are many people commenting about these things but no update has been done to fix these things. And I shouldnt have to go into the CSS and change coding or to have to add customs CSS which makes no sense and that too doesnt seem to work. Some assistance would be great. Thanks.

Met_Creative

Hi,

I’m sorry, as you said there are no options for them, you can use CSS to change specific areas. If you’re having difficult finding elements you can use browser inspector tool.

Thanks.

Default-user

How do I get the background images, patterns to work, it doesnt work? I am not very familiar with having to work with custom CSS. Why have you not built this into the theme, and fix the background problem?

Default-user

And no support through the Ticketing System, you have written here with a response but not in the support area. Buyer beware.

Met_Creative

Hello,

Sorry for late responds, we are making some changes on our support center. Our new support staff will be respond your ticket.

Kindest Regards

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Also too, the background colour/pattern follows the footer under the copyright, if the page is not long enough it pops up under there. Would you please advise how to get a sidebar into a blank page, I have tried several different plugins for custom sidebars, but they dont work. Also tried the page builder that didnt work to well either. Apart from that, I like the theme, it just needs some things fixed and added to, so you can manipulate the colour scheme properly and sidebars. Look foward to your response. When is the next update. I have left a ticket for support earlier. Thanks

Default-user

Hi, thanks, but you didn’t fix the problem for the background at all, the blueish image that was originally highlighted in the background kept coming up under the last footer. Whatever you did made it spread full screen across the page, this is not what was meant to happen, as well as, AS SOON AS I TOOK IT OFF THE BLUE and tried to upload my own image, it didnt work again and wont change to any other colour again either. The blue background when you did set it to something, it made it giant so the whole background was distorted, they are tiny swatches and not meant to stretched, otherwise they distort and dont look good. I dont think you know what you are doing! You people need to work on this and get this problem fixed and then do and UPDATE OF THE TEMPLATE. As well as you haven’t answered any of the other problems that I have with this theme. What a disaster! You also didnt advise me that you were going to add some other software into the template, you needed to ask permission to do this first. And furthermore no one would want the entire background across all the content, because you cant see the content, it should be a box mode so that all the content remains White or whatever colour you select and the background changes. Please start working on this, this is a major problem.

Met_Creative

Hello,

We are giving support only on our support center, please create a ticket for all question and bug reports. Comment section is only for pre-sales questions.

Thank you for understanding and co-operation.
Kindest Regards

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Another problem the Contact Form 7 it is not compatible with the template as it makes the text in the form box white, so you cant see it, so you cant enter your details, again another problem which means I have to find another contact form plugin that may work with it. I think you launched this template too early, you need to get all the bugs out of it asap and send an update through urgently.

Default-user

If the background is not dark, the contact form will not show.

Met_Creative

Hello,

We are giving support only on our support center, please create a ticket for all question and bug reports. Comment section is only for pre-sales questions.

Thank you for understanding and co-operation.
Kindest Regards

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
ginhut Purchased

Hi,

On your example on Theme Forest for this theme, the gallery (under features) is not working on Firefox. Would like to get the gallery loading on our site, can you take a look into that?

Thanks, Gina

Met_Creative

Hi,

Actually there is no problem about that, after uploading demo_content for the first time you should go to Page Builder -> Gallery and Save Template. Then you’ll see the gallery works fine. This is just for the first time, you do not need to do this for any other Galleries.

Regards.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

This is really disappointing! It should not take hours to change colors of menus and boxes. This code is not easy to trace and for the price (compared to other templates here that do far more) is not justified in my opinion. While the overall look and feel is great, customizing it is not. It says “easy styling” on the sale page. This is hardly simply to use. Is there any plans to open up the css or add features to the customizer? I am not rating this for a day or so to give this team a chance to make it right. :mad:

Met_Creative

Hi,

Sorry but there is no planned improvements for future.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Okay, I posted early as very disappointed. I stand corrected (not because I got support but because I figured out how this theme works).

It would be a lot easier on everyone buying if the guide was more detailed than it is.

Before you ask questions about styling (except menus – still not happy with that) but other styling by page – go to the page builder and open up the individual components on the page. There are lots of styling and parameters on each “template”. You can find the template used by opening up the page (per the assigned menu) and you will the the template number.

It took me some time to figure this out. Once I found it some (not all) of my questions were answered.

Just want to be fair.

Met_Creative

Hi,

Sorry for the confusion.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Okay, I posted early as very disappointed. I stand corrected (not because I got support but because I figured out how this theme works).

It would be a lot easier on everyone buying if the guide was more detailed than it is.

Before you ask questions about styling (except menus – still not happy with that) but other styling by page – go to the page builder and open up the individual components on the page. There are lots of styling and parameters on each “template”. You can find the template used by opening up the page (per the assigned menu) and you will the the template number.

It took me some time to figure this out. Once I found it some (not all) of my questions were answered.

Just want to be fair.

Met_Creative

Hi,

Sorry for the problems you’ve been through.

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