136 comments found

Hi

I think there is a bug in the uploader. When trying to upload a background image the uploader box is right at the bottom of the page (I didn’t know it was there until I scrolled when nothing had happened. Unfortunately it is half off screen so only part of it is visible and it can’t be dragged into view.

While I was able to drop a file on there there was no way to click the submit button as it’s off screen.

Grabbing the url from the media library and pasting it in didn’t work either.

Anps

We will make a fix for those issues in the next update.

Default-user

Thanks. Any ETA? I’m building this for a client and can’t do much with it at the moment.

Anps

tomorrow morning

best regards

Hi, Great theme, I was wondering if you would do some customization of this theme for me?

Anps

Yes of course we charge by the hour, contact us on support@anpsthemes.com

best regards

Visual Composer asks for a License Key for auto updates- obviously not the License from the theme. But clearly any updates will be given with the theme updates, so how do I therefore stop VC from asking for one?

Anps

That is the new version of VC, we update the version regularly, tough we will see what we can do about those notifications.

Best regards

colibry Purchased

I still cant find how to make on the product page this sidebar Other cool products can you give me a little help thank you

Anps

No, you can set this in woocommerce/settings/products , please refer to documentation provided and woocommerce documentation for additional help on basic settings.

best regards

Default-user
colibry Purchased

I know verry well woocommerce i have set theare 250×300 but i have 250px × 300px (scaled to 451px × 542px), i will try to regenerale all thumbnails. If you know something else please tell me thank you.

Anps

Could you contact us on support@anpsthemes.com since i don’t really understand what is wrong

So the fix for all the problems will be here shortly?

Anps

We will upload a new update later this day or the latest tomorrow morning, which will fix visual composer issues and with that other issues as well.

Do you think you can have up to date dummy content because the existing one only shows 3 home pages, and it does not enable one to get the layouts like you have on your current demo site?

Layer Slider is out of date so I tried to use my own copy to have an updated version. Wouldn’t allow it and gave a lot of function array errors and trashed the site. I had to reinstall your older version.

This is going to be a problem if plugins are tied to the version you integrated because when it shows there is an update a client WILL attempt to update and they’ll wreck the site.

I tried to download fresh copies of the Yith Woocomerce plugins from the Wordpress depository in case yours had got corrupted. WP will happily delete every plugin on the site except those Woocommerce plugins tied to your theme. It throws a script error so I had to delete via FTP.

Yours is the ONLY theme that has ever behaved like this. Perhaps you need to check your script code because there is something misbehaving there..

Anps

We just replied to your email. Many issues were resolved in this new update. The update was also just uploaded to ThemeForest and is awaiting approval.

Default-user

Thank you I download the new version

Default-user

I’ll be sticking with the previous version. See my email…while many probs have been fixed many are still there. On the previous version there may be no single footer column but the others work.

I thought the prob of the Recently Viewed not appearing in sidebars other than the shop page in IE was a prob of the new update – it’s not, it’s on the previous version too (I’m working on that one on the live site)

See my email for more detail.

Hey I don`t see the size selector on this website, or im blind? Can you tell me if you have this option?

Tzeby12

i mean if i want to add to cart a product, can i select the size? I saw that I can add color option but sizes? thx

Tzeby12

yes, you are the best! great support !

hey, its again me, im sorry for those questions, but it is possible to add free shipping on orders, lets say over 300 usd?. Thank you. I can`t decide what theme to buy, this or azul theme ….... both are awesome …..... stop creating more than 1 aswesome theme

Anps

Both themes can accomplish the free shipping feature. Check this article on how to get it working: http://docs.woothemes.com/document/free-shipping/

honey Purchased

where are the list of icon names?

Anps
http://getbootstrap.com/components/ and we just uploaded an update in which you will have awesomefont icons to http://fortawesome.github.io/Font-Awesome/icons/ It just isn’t approved yet Best regards
CInnov Purchased

Hi! Just purchased your theme and can’t figure out how to remove the shopping cart / my account info in the header. Is there a way to remove it? My site will only have a few products making the shopping cart info unnecessary. Thank you!

Also, the theme is asking for the visual composer key. Can you provide that?

Anps

Pleas contact us on support@anpsthemes.com, thank you for your udnerstanding

Best regards

Default-user
CInnov Purchased

Hello. I contacted the support team using the email above 2 days ago and haven’t heard back…

I have another question regarding the tiny logo space – is there any way to increase it without affecting the responsive nature? Thank you.

Anps

Hi, we will be contacting soon, sadly the ticket in the queue fell on the weekend, it is Sunday here. Thank you for your understanding.

Hello, i’m french and i bought your theme to make a e-commerce web site, but i have somme trouble with the products and categories. I’m newbee with WP. And i don’t now how to make work fine pages of product. I have categories, product but i’m trouble to make page with.

Thanks for this great e-commerce theme.

Regards

Alexandre Becquet CIADESIGN 06 65 96 92 93 / 09 54 59 62 69 www.ciadesign.com DC/DA/Graphiste/Formateur Adobe

Anps

We already replyed on your email.

honey Purchased

i am trying to create shop with left sidebar for my each category.

I added category with on the wordpress menu and the pictures look stretched without a sidebar can you please direct me how to do this?

honey
honey Purchased

Also waiting.

honey
honey Purchased

one more thing: Do I also need to update the theme as when i UPDATEd the woocommerce plugin: it given me this message these files need to be updated will this resolve the issue by using updated version on your theme???

mini-cart.php version 1.6.4 is out of date. The core version is 2.1.0,

form-billing.php version 2.0.0 is out of date. The core version is 2.1.2,

form-shipping.php version 1.6.4 is out of date. The core version is 2.1.2,

add-to-cart.php version 1.6.4 is out of date. The core version is 2.1.0,

form-edit-address.php version 1.6.4 is out of date. The core version is 2.1.0, form-login.php version 1.6.4 is out of date. The core version is 2.1.0,

my-orders.php version 2.0.0 is out of date. The core version is 2.1.0, error.php,

external.php version 1.6.4 is out of date. The core version is 2.1.0, grouped.php version 1.6.4 is out of date. The core version is 2.1.0, simple.php version 2.0.15 is out of date. The core version is 2.1.0, variable.php version 2.0.15 is out of date. The core version is 2.1.0,

product-attributes.php version 2.0.8 is out of date. The core version is 2.1.3,

review.php version 1.6.4 is out of date. The core version is 2.1.0,

single-product-reviews.php version 2.0.3 is out of date.

Anps

Hello, we have uploaded a new version of the theme which will solve the above issues.

altious Purchased

hi,

great theme great support except I have been waiting for support since last week now.

Where are you anps?

Anps

Hello, so sorry for the delay some of our support mails went directly to junk, We are responding one by one to all tickets, we will get to you asap.

Thank you for your understanding.

Default-user
altious Purchased

Hi, do i need to resend you my problems then? just the order view have css problem and custom menu css in the footer

Anps

No need to we are working on it.

Hi all we just got approved an update which should resolve quite a few issues:

Update: 04.03.2014 – v1.1.1

- fixed: 1 column footer widget area issue (widgets could not be added) 
- fixed: IE8 Newsletter issue 
- fixed: IE8, IE9 Sale tag issue 
- fixed: boxed background pattern issue 
- fixed: styling for WooCommerce Cart widget 
- fixed: IE8 add to cart issue 
- updated: outdated WooCommerce files

We will continue rolling out fixes and updates in the next couple of days.

Thank you for your patient.

dtsint Purchased

Hi I cannot upload the logo. It makes the width and heigth 0px. Is there a problem? What can I do to be fixxed?

Anps

Hi,

This should be a problem with server. You have to enable allow_url_fopen.

Best regards.

Hi, I was wondering where i put the email for the contact form since i have put in my email and don’t receive emails. Thanks

Default-user

I have tried that with no success. Could there be any other reason it doesn’t work?

Anps

It could be problem with your server. Could you send email from your site? You can send email on support@anpsthemes.com with wp admin login data and we will check it.

Default-user

I sent. Please check.

I have this problem updating the new version of the theme and WooCommerce plugin

product-attributes.php version 2.1.0 is out of date. The core version is 2.1.3,

Anps

Could you contact us from account where you bought a theme or send purchase code on email: support@anpsthemes.com

honey Purchased
Will this extension work on a theme: http://www.woothemes.com/products/paypal-advanced/
honey
honey Purchased

I am thinkIng about getting this plugin. Do I need To install separate fedex or UPS extension for tax pUPOSES

Anps

Hello, we recommend you contact WooThemes (authors of both plugins), so they can tell you if you require both of them.

Tomi76 Purchased

Hi, I would like to inquire, how much the average response time for support now? Because 3 days ago I do not get answers.

Thanks

Anps

from which mail did you send or can you resend since we cannot see any of your inquires.

Best regards

Default-user
Tomi76 Purchased
info@telkotech.hu, I got an automatic reply about it.
Anps

We will check this out.

Hello, How to translate the theme into another language?

Best regards Ali Abdel

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