An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, Anps, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from Anps:

We usually answer in 24 hours, but sometimes it can take up to 2 days.

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I do not receive an email when submitting the contact form.

The problem is usually caused by the server as you must have the PHP mail() function set in your php.ini file.

There are two solutions:


When you will update theme on your server we recommend that you create a backup of the old theme (renaming it to theme_name_old will do the trick) and than just copy updated theme to your server.

If you made any custom changes please make a backup first, we are not responsible for any data loss.

Where can I change the size of the product photos

You will need to set the image sizes under WooCommerce -> Settings -> Catalog

My logo and menu are not aligned or there is too much white space before the header:

You need to first change the padding for the nav li a so that the menu and logo are on the same row and then you can also change the margins to make sure that they are properly centered.

#logo {
   margin: 79px 0 0 0;

nav {
   margin: 43px 0 0 0;

nav li a {
   padding: 24px 22px 44px 22px;


Please locate files top_menu.php and copyright_footer.php and edit the word there.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.