Support for Shopper - Magento Theme, Responsive & Retina Ready

An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Queldorei

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Queldorei:

Dear customers! If you encounter any problems or have questions once you purchased our theme feel free to drop us a notice at http://help.queldorei.com/

Work time: 10:00 – 18:00 GMT+1 Working days only (Mon – Fri)

Presale

Presale questions can be asked in Presale section of our forum. You don’t need to register to post in presale section! http://help.queldorei.com/categories/presale-questions

Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

How to properly update theme.

First of all, if you have made any changes – make a backup.

1. If you have NOT changed any files

You can just copy files from new package over old files – thats it! Theme is updated. You can just refresh cache and flush css/js ( if you use merge option ).

2. If you have changed theme files

1. To apply update you need to use command line ( console ) on your server.

2. You can use some of the free console clients, i.e. “putty”.

3. Login to your server and find magento root folder (this is the folder where magento is located). If you not sure about root folder, but you have ftp access – you can try to create one line php file and upload it via ftp: File should contain this line <?php echo getcwd();

4. Patches should be applied version by version. I.e. if you have v1.2, you should not apply patches from v1.2.3 before you apply patches for v1.2.1 and v1.2.2

5. Run patch files one by one with help of “git apply” command.

Type following command i.e. in putty console program:

git apply patch/v1_2_2____v1_2_3/0001-fix-priceslider-bug-layered-navigation-box.patch

6. When git apply is working normally, you get no output at all:

$ git apply example.patch [nothing returned]

7. If you want to see what’s going on behind the scenes, you can use the -v (verbose) flag:

$ git apply -v example.patch Checking patch includes/common.inc… Applied patch includes/common.inc cleanly.

8. Here is other output the git apply command can generate, and what it means.

Patch does not apply

$ git apply example.patch error: patch failed: includes/common.inc:626 error: includes/common.inc: patch does not apply

Git couldn’t apply the changes in the patch because it wasn’t able to find the line(s) of code in question; they must have been changed or removed by another commit. Try these things:

Make sure the patch hasn’t already been applied. Try to examine the code to see if the change(s) are already present. If they are, you’re done. If they aren’t or if only some of them are, try something else:

Use patch -p1 < filename.patch. Whereas git-apply altogether rejects a patch with any errors, patch -p1 works hunk by hunk, applying as many individual changes as it can. It backs up each file as filename.ext.orig before modifying it and saves rejected hunks in filename.ext.rej. Discard the .orig files and manually apply the changes left in the .rej. This is an easy strategy for small patches.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

by
by
by
by
by
by