An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ThemeBurn

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from ThemeBurn:

Theme support will be provided only from the support forum. You will need to register with your ThemeForest username and use the purchase code from your license certificate for confirmation. We will try our best to reply to your posts and emails in no longer than 2 business days. Our timezone is UTC/GMT +2.

ThemeBurn support forums | Register account | How to get your purchase code?

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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