118 comments found

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I have problems showing products correct in categories, products has different thumbnail sizes (i already used Regenerate Thumbnails).

The products dosent display same amount per line, please see http://digitaltilbud.dk/produkt-kategori/computer/

UFOThemes

Please file a support ticket.

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
  • United States

FYI – http://demo.ufothemes.com/shopster/portfolio/video/ video isn’t loading

- PC/Chrome 32

UFOThemes

Thank you.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
simpl Purchased

I am having problems with layerslider,

Error Table ‘forevert_dbForever.F0r3v3r_layerslider’ doesn’t exist de la base de datos de WordPress para la consulta SELECT * FROM F0r3v3r_layerslider WHERE flag_hidden = ‘0’ AND flag_deleted = ‘0’ ORDER BY date_c ASC LIMIT 100 realizada por require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘after_setup_theme’), call_user_func_array, icore_framework_setup, require(’/themes/shopster/icore/icore.php’), Icore_Theme_Options->__construct, require_once(’/themes/shopster/includes/icore/theme-options.php’), get_layer_sliders

UFOThemes

Please file a ticker here: http://support.ufothemes.com

UFOThemes

You can register for support here: http://ufothemes.com/register-for-support-fd/ Access support here: http://support.ufothemes.com

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
Saci112 Purchased

Please update the theme! It is not working with WooCommerce 2.1.1 or 2.1.2…

It shows bugs and theme is not working properly.

UFOThemes

All themes have been updated and work with the latest version of WordPress and WooCommerce. You can redownload the theme.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
Saci112 Purchased

How can we change the background color from the template from #f7f7f7 to #fffff….. It’s not possible through the css from the Shopster template.

Thanks.

UFOThemes

It is possible. Simply go to Apparance-> Background and select new color. If you need more help please file a ticket here: http://support.ufothemes.com

UFOThemes

You can register for support here: http://ufothemes.com/register-for-support-fd/ Access support here: http://support.ufothemes.com

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

I updated to WooCommerce 2.1.2, and also seem to have a broken Shopster theme (product page layout is off, new “See Options” button appearing on my product images…)

Should I try and revert to the last working version of WooCommerce, or is a theme update coming soon?

Cheers.

UFOThemes

All themes have been updated and work with the latest version of WordPress and WooCommerce. You can redownload the theme.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
LeeL82 Purchased

Hiya, Im trying to get support via your website but its asking me for login details but I can’t see anywhere to register so therefore can’t login!

UFOThemes

You can register for support here: http://ufothemes.com/register-for-support-fd/ Access support here: http://support.ufothemes.com

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
LeeL82 Purchased

I’ve emailed for support, Ive had a look at your website, Ive contacted you for the past week and yet you continue to not reply. Some support this is. In future I’ll make sure to stay clear of your themes!

UFOThemes

You have to register for support here: http://ufothemes.com/register-for-support-fd/ Access support here: http://support.ufothemes.com

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I am getting the – LayerSlider: old jQuery issue ...and I already used jquery udater and turned turned on the body script option and the slide show on the home page but the PREVIEW in admin is not available….your support page asks to login ????

UFOThemes

You can register for support here: http://ufothemes.com/register-for-support-fd/ Access support here: http://support.ufothemes.com

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
LeeL82 Purchased

I’ve registered for you “support” and added a ticket on the 19th of march to no avail. Your customer service really sucks! Can I request a refund please so I can purchase a theme with proper support?

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United States

How do you remove the page title? I’m currently setting up the home page and used default page template. However, it shows the page title.

Please help me so i can get this removed from the home page.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi – are you responding to support tickets on your website? Just looking for your preferred way to help out customers? I also don’t see much content on your support page.

Thanks and great theme!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi! Can you provide a .xml sample file of dummy content when I purchase the theme? It really suits my needs but I would really need such a help. Thanks in advance.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi,

I’ve opened 4 days ago 2 support tickets and none was answered so I’m hoping this way I will speed up the answering process. Here are my 2 questions:

1 – How can I add the featured and recent products sliders exactly as in your demo, for the homepage? I’ve already tried to do it from theme options/homepage, the boxes are checked and the products uploaded, but nothing happens on the homepage. Is there a shortcode for that?

2 – Please provide me with a list of the shortcodes available for the shopster theme. The link in the documentation points here (http://ufothemes.com/preview/starlight/?page_id=61) and, clearly, there are no shopster shortcodes there.

Thanks.

Default-user

Problem solved, I just need to set the homepage to display the latest posts instead of a static page. But please, you should do something about getting faster responses to the support tickets, the theme is really nice but the support kinda sucks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

When will there be an update for Woocommerce and Wordpres 3.9x?

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • Netherlands
  • Referred between 1 and 9 users
Tomatos Purchased

Where can I find the shortcode list? The link in the documentation is not working (http://ufothemes.com/preview/starlight/?page_id=61).

Greetings Patrick http://www.hamamdoek-xl.nl
  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • Netherlands

Hi, Your theme looks geart and I’m interested in buying it. But I have a few small questions before purchase…

- The dummy site shows an option where clients kan choose a size. Is it possible to give an item multiple choices per item? For instance one choice for size, and another for color?

- Is it possible to add custom text fields to a shop item? For instance; The item is a tshirt with custom text printed on the front and back. So in the webshop we need two custom text fields where the client can type the text they want printed on the shirt.

Thank you!

With kind regards,

Tjeerd

TjeerdSteenbergen

Hi, Can you please answer my question? Thanks! Tjeerd

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users

Hi Support, How do I get the “related” product images the same size as yours?

Thanks

Default-user

Trying to re-register as well to access your support site but getting errors after putting the purchase code in.

Default-user

A response would be great :)

Default-user

support on these sites is DOG *T

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