ThemeForest

Shopsum - Responsive Commerce Business Solution

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 1-2 years
eqhes Purchased

Using the installer, images don’t get uploaded and the website gets full of warnings. Is there any place where we can download the demo images tu put them on the folder where the theme is looking them for (/wp-content/blogs.dir/1/files/2013/01/)?

wptitans

server is not allowing images from theme folder, when you use your own images you won’t encounter only problems

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi, did you test your theme with WooCommerce 2.0? The update has arrivered, so.. can we update?

wptitans

we will check it in a day or 2 and release the update

Default-user

Ok, thanks. Are these issues because of Woo2.0: 1- no breadcrumbs on productpages -2 when i go to http://test.munckhofweb.nl/shop/ i got a title that should be there (producttitle instead of category or “shop”) 3- responsive behaviour on iPhone seems off. And -4 how can i install a collapsing shop submenu as on your demo for my shop in where the user can click on a category. 5 How can i hide the social icons i don’t want to show?

wptitans

Hi you can use mega menu for that, on the menu item tick mega menu and add sub menu items that you will get that collapsible menu. Regarding the woocommerce we are working on it , there are lots of changes in api and we will release an update soon.

Default-user

Any news on the update?

wptitans

we are loading it late night, you should it by tomorrow or when it is approved

Default-user

Ok, great. i will keep an eye on this!

Default-user

Thanks! I’ve updated many issues have been resolved. One stays.. Why is the title from a product in the header in stead of the productcategory or “shop”: http://test.munckhofweb.nl/product-category/jewels/

Default-user

Also the block with filter, social icons and cart seems “off”.

wptitans

Hi, Can you please contact via profile with wp admin details maintenance mode is on so I cannot see anything.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

FYI – Don’t update to Woocommerce 2.01. It seems to break the tabs for some reason. Not sure what else might also break since my site isn’t using the cart abilities, just the cataloging abilities.

Good thing I tried this on my local installation and not the live site! :)

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
tjuva Purchased

Hi, nice theme. However, support for 2.01 would be great.

wptitans

yup we are working on it.

Default-user
tjuva Purchased

cool! any expectations when it’s done?

wptitans

should be out by weekend or early next week.

Default-user
tjuva Purchased

any progress?

wptitans

already out , check theme preview page

Default-user
tjuva Purchased

Great! Thanks a million!

  • Bought between 100 and 499 items
  • Has been a member for 1-2 years

Whenever I try and save something in the backend – like changing it from 3D to Jquery slider, the save button just sits there with the circle loader spinning forever – without saving anything.

I’ve tested on several browsers and it doesn’t seem to be a local issue. Could it be server settings I need to change?

Using latest WP + Woocommerce version

Thanks

wptitans

can you please contact via profile with wp admin , I need to look into it.

Default-user

Sent, waiting

wptitans

Please download the latest update , it fixes this issue+ woo 2.0 compatibility

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

does this download come with the xml file and all demo content?

wptitans

There is 1 click installer available that installs the whole site ;) .. just a note stock images are not included

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
uhuboy Purchased

I am a beginner. With the help of a team to be set up successfully.

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
tjuva Purchased

Hi,

I am unable to save any changes in my front page slider. Seems like the “Save” button does not work at all. The problem occured after I updated the theme.

Do you have any support forum or such?

BR, Tero

wptitans

you can contact via profile with site link and wp admin details, we will look into this.

  • Has been a member for 0-1 years
  • Ukraine

Can do the fixed menu when scrolling the page as example – http://camy.premiumcoding.com/

wptitans

hey that’s will come under paid customization , it is not available in the theme as default.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi, I am considering buying this theme. If I encounter any problems how do I get support?

wptitans

for support you can contact us through profile, support is given through there.

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Hi,

I am in the market for a dozen themes. I have a few pre-sales questions please.
  1. Does this theme have a child theme?
  2. Does it have a place for additional CSS in the control panel itself?
  3. Is it possible to re-create the theme EXACTLY in my domain including all the sliders? Will you help me re-create it if there are issues? I am particulrly looking for the EXACT dimentsions of all the images.
  4. What is the average response time for help issues raised? Thanks for your help.
Mohan
wptitans

Hi, to answer your questions –
1. No
2. In options panel there is a textarea to add css code.
3. Yes it is possible but images from demo won’t be included.
4. 17 hours is max response time.
Let me know if you have any other queries.

  • Australia
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
pk16 Purchased

Hi author

Slider is not working. Please suggest solution. I have placed feature image on that because slider is not working. http://www.realchef.com.au/

wptitans

Hi. Please submit your support query through the form on http://wptitans.com and we will assist you asap.

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 1-2 years
eqhes Purchased

Hi,

I’m using Wordpress 3.5.1, Woocommerce 2.0.9 and Shopsum 1.1.

I have got the same problem described here and solved (temporarily) on the same way until you update the theme: http://stackoverflow.com/questions/15762074/woocommerce-t-product-variations-is-undefined

Please, check this A.S.A.P. Thank you!

wptitans

Please send this query through http://wptitans.com and we will check it asap for you.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
sari622 Purchased

The home page search has a issue. When you start typing in chrome and in firefox it shows no text. The color is matching the background.

wptitans

Please send this query through the form on http://wptitans.com and we will try to solve your issue asap.

Default-user
sari622 Purchased

I emailed through the site but no one has got back to me yet ! I really need some assistance here now I am getting a fatal error when I try to leave a review on a product !

wptitans

I don’t see any email from the user sari622. Please send it directly to support [at] wptitans [dot] reamaze.com

Default-user
sari622 Purchased

I received a email saying you received it and you would get back to me within 48 hours but nothing as of yet. 4 days later I am still waiting.

  • Elite Author
  • Won a Competition
  • Exclusive Author
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 2-3 years
  • Bought between 100 and 499 items
  • Referred between 50 and 99 users

As of Monday 20-05-2013 all support requests will go through our new support forums. All emails send from this date onwards will be ignored and an auto reply will be send with a link to the new support forums.

Your able to register with your username, email, password and purchase id code and then we will monitor the forums multiple times on a daily base.

We’re extremely fond of our customers; your patronage is what keeps wptitans going!

WPTITANS

by
by
by
by
by