260 comments found

The CSS on a few items are out of place when variable products are added. In the home page display and on the actual product page itself, the css is out of alignment. Please could you rectify or let me know how to fix the problem?

PixelGrapes

Hi. Can I see a link for the page that is misaligned? Thanks

hi, i have a question. Whenever i add a product and couple it to a category the sidebar on that specific product will be wrongly displayed at the botttom of the page, under the product picture, instead of being on the side. My site is www.handcraftt.com you can have a look at this 2 products for example, on number 1 i added a category, on number 2 i haven t added a category: 1. http://www.handcraftt.com/product/puzz/ 2. http://www.handcraftt.com/product/mariposa-marina/ (correct) Do you know why? Thanks

PixelGrapes

see forum reply – disable your simple css plugin

Default-user

I actuallt solved the problem by deactivating (unfortunately) the “social mailchimp sign up) plugin taht was creating conflicts. Could you tell me how to create a space (approximately 1 cm or less) between the top menu and page? see this page http://www.handcraftt.com/product/purse-white-url/ Also how do i update to the newer version of the theme in order to fix that issue with categories. thanks

Default-user

also the only little bug left that wasn t there before is regarding the footer. If you have a look at it ( www.handcraftt.com) you will see that there s no space between the footer widget and the last part of the footer (black one). Could you provide css to create a space in between?

Hi Pixelgrapes, i m also trying to add the sidebar to the shop page http://www.handcraftt.com/store-3/ but it won t display the search field and category menu on top. Do you know how i can fix this? thanks

PixelGrapes

The default shop page in the theme design is full-width. It only supports sidebars on product pages.

Default-user

ok, no problem thanks

You said i need to update to the newer version of the theme in order to fix the issues with the categories i have. How do i update the theme?

You said i need to update to the newer version of the theme in order to fix the issues with the categories i have. How do i update the theme?

You said i need to update to the newer version of the theme in order to fix the issues with the categories i have. How do i update the theme?

PixelGrapes

In your downloads section. The current avail. download will be the latest version.

Default-user

ok, i uploaded to the newer version throught ftp and didn t mantain all the content and changes i did, thankfully i had created a backup so haven t lost my work, plus it didn t fix the categories issues i m encountering. I need to deliver this website, so please tell me what i need to do to fix the categories in order to be shown correctly thanks

PixelGrapes

Just updating the theme won’t effect WP content and settings. It will effect any changes you’ve made to actual theme files. What theme version do you now have running?

Hi i am trying to put a sidebar on a page, but i cant! How i do that?

PixelGrapes

The theme design uses full page layout for shop page and some archive pages. Sidebars are supported on blog posts, regular pages and product pages.

baylock Purchased

Hi, I just purchased your theme. I never had the occasion to install sample data before and I wonder if it means that I would eventually have exactly the same look and feel (pictures, categories, items, menus included) than your demo here on Themeforest. I tried to import the demo file and while some things are imported, there are a lot of files that are not (error message in the Wordpress admin). I chmoded every single folder in WP-content but it still gives me error messages. I end up with a website with no menus, no pictures and no product items. All I got is some comments here and there. Any help would be appreciated. PS: I have the same thing with the slider: The demo file (.txt) is imported alright but there is no picture that is showed. Maybe it’s normal, maybe not. I really don’t know what these demo files are supposed to import. Settings only or pictures and items included? If the whole shebang is expected (if so, it would help me a lot to understand how the theme works),then I really need some help because it’s not what I get here. Thanks.

PixelGrapes

Images are included with the demo content. Your wp-contents/uploads folder needs to be writeable. You also need to check ‘import media and attachments’ when using the WP importer tool.

After the import you need to assign your menu. Take a look at the docs here:

http://pixelgrapes.com/docs/shopsy/shopsy.docs.pdf
Default-user
baylock Purchased

Thank you for your answer.

As I said before, I chmoded (777) every single folder within wp-content (uploads included). And yes, I followed every single step of the PDF that I read from top to bottom several times (and yes I checked “import media and attachments”). I reinstalled everything twice since your answer. I did it with the latest versions of Wordpress and Woocommerce but also with the recommended versions you are referring to on the Themeforest page, just in case.

This is the order I did things:

1) Install Wordpress

2) Import and activate Woocommerce (and activate everything Woocommerce asks for. For instance, I had to automatically create Woocommerce pages as demanded. It seems that it is part of the install procedure)

3) Import shopsy and activate the theme (once manually and once with the zip file)

4) Create manually the uploads folder and Chmod every folder inside wp-content (and also the root folder of Woocommerce, just in case).

5) Installed and Used Wordpress importer to import the XML file (with attachments and media checked).

I still have the error messages when trying to import the xml file:

“Warning: set_time_limit() has been disabled for security reasons in /home/www/3abb63c5741e6bf3350cceaa71490479/web/bshop2/wp-content/plugins/wordpress-importer/wordpress-importer.php on line 91

Failed to import Médias “bg1”

Failed to import Médias “shopsy-logo”

Failed to import Médias “bunny”

Failed to import Médias “place-holder”

Failed to import Médias “bricks”

Failed to import “Contact form 1”: Invalid post type wpcf7_contact_form

Failed to import “about”: Invalid post type template

Failed to import “contact”: Invalid post type template

Failed to import “features”: Invalid post type template

Failed to import “video”: Invalid post type template

Failed to import “demo”: Invalid post type template

Failed to import “Contact form 1”: Invalid post type wpcf7_contact_form

Failed to import “Home”: Invalid post type template

All done. Have fun! (Yeah, right…)”

I read and re-read the PDF file and there’s nothing there that seems to help.

I can’t be more specific and I don’t know if there’s anything left that I haven’t tried yet to make it work.

I don’t know if it makes any difference, My Wordpress install is in French. But for what I can see, it’s a matter of set_time_limit() disabled for security reasons and invalid post types. Things that are beyond my direct control.

Thank you for your help.

PixelGrapes

Looks like some plugins were not active. If you open a topic in the support forums with your login I can take a looks. (mark the topic private). http://support.pixelgrapes.com/forums

Prezno Purchased

Hi. Is this theme compatible with WP 4.0 and above? Thanks.

PixelGrapes

Yes it is.

Prezno
Prezno Purchased

I bought your theme and have entered products, however it does not have endless scroll like I want. Instead, after 74 products, I have to click on a small arrow to go to page 2 for continued products. Is there a way I can set up endless scroll on my products?

PixelGrapes

Yes, you can increase that. Can you post it in the support forum and I can help you with it. http://pixelgrapes.com/support/forums

Presales question: Are there multiple layouts for the product pages? I need the buy button above the fold and to the side of the main image, along with the title, description and price. Thanks.

PixelGrapes

Hi. There is only one theme product page display. However, you can do what you mentioned with a few lines of css. If you post this one to the new support forum we can help you out. http://pixelgrapes.com/support/forums/

kyn1985 Purchased

hi, just installed the theme. can you tell me how do you remove the home page shop and extra spacing in between the category and the product to make it the same as your demo. my website link is bellascloset.co.nz. Also when I add an video link the video is not in the right position, is there away that I can align this, http://bellascloset.co.nz/?product=32.

PixelGrapes

Go to appearance/customize and under the ‘static front page’ tab you can change your homepage.

Or if you’re using a custom homepage already, you can go to appearance/page-builder and remove the ‘shop’ back from your homepage template.

Add this line to style.css

iframe {max-width:100%:}

Hello, Can you please help me with small issue? In the home page display and on the actual product page as well product pages are out of aligment.. Please could you let me know how to fix the css problem?

PixelGrapes

Hi. Can you post this to support with a link. – Thanks

http://pixelgrapes.com/support/forums

HI, I need some help with the product gallery. It won’t show my photo’s the same as normal product photos at the homepage. I used the same size and pictures. But it won’t show theentire picture (in thumbnail & big picture) Where do i go wrong?

And is it possible to ad page links in the grey footer?

Hope you can help me. My site must be online Nov 1.

Thanks!

Default-user

Hi thank you for your reply!

Yes the single productpage, check my site: [link removed per request] I only added photo’s on this product.

It cuts of his ‘tail’

PixelGrapes

Ok, I see. It is on pages that use flex slider. The slider has a max height. You can add a line like this to style.css to increase the height.

.flex-viewport {max-height:730px;}
Default-user

Thanx it worked!

hatli Purchased

Hi ,

Thank you very much for nice template . I am planning to purchase it . Quick question. Do you think your template will be compatible with fancy product designer ?

http://fancyproductdesigner.com/
PixelGrapes

Thanks. I’m not very familiar with that plugin. But it looks like the plugin just displays the designer on the single product post – so it should work fine.

Hi. Your theme looks great. I have three questions regarding to the woocommerce shop: 1. is it possible to disable the shop function so that you can only use it as a catalog? 2. can I change the shop to another language like german? 3. Is it possible to filter for several categories at the same time (like a brand e.g. nike and for men or women)?

PixelGrapes

Hi. You can disable the ‘add to cart’ buttons. You can also translate the shop using a plugin like WPML. The filter only works with one option. – Cheers

elosind Purchased

Hi,

I’ve recently purchased Shopsy and installed a local version. It appears the theme has bundled outdated copies of WooCommerce template files.

shopsy/woocommerce/myaccount/form-edit-account.php version 2.2.4 is out of date. The core version is 2.2.7,

Please advise if an updated replacement file is available

Thanks

PixelGrapes

Yes, the current theme version 1.5

Is there an easy way to remove the sidebar from the product page? Thanks!!

PixelGrapes

Add a couple lines of css:

.single-product .sidebar {display:none;}
.single-product .col-md-9 {width:100%;}

Hi, i have a question. I would like change the background of each product. How can do?

PixelGrapes

If you mean on the shop page/homepage you could add this css.

.product .text-holder {background:#333;}

Hi. I was going to buy this theme to switch up my WC shop a bit, and indeed it looks quite nice, but as I was trying out the demo across multiple devices, I came across consistent minor problems here and there, seemingly with the responsive design that appears to be less responsive than ideal in places. Some examples from your current demo as follows to illustrate this.

The “category picker” in the sidebar on both iPhone and iPad is visually corrupted (looks like there’s an offset shadow.

Multiple buttons are cut off on 4” mobile displays and below (which is one of the single most prevalent sizes) resulting in button captions such as “Apply Co” and “Proceed to Checko” in cart, for example.

Likewise, product pages for products with variations can’t convert customers on, say, an iPhone because the variation/attribute picker folds out below the variation/attribute label, which also is cut off. I see “Color – Choc” on the picker/label and a drop-down that is half-visible upon tapping, saying “an option..” where I presumably should see a drop-down of colors and be able to choose on. So, in effect, as all my products are varied, customers wouldn’t be able to buy any of them if they use an iPhone, which is, hm, sub-optimal ;-)

I would kindly like you to comment on these issues before I make a purchase. These issues are probably very easy to resolve, and perhaps you’ve already done that, but I need to make certain before I purchase. The reason being that an unhealthy proportion of my customers are converting from 4-5” Android phones and that experience must be seamless.

Thank you for your time, my good sir!

PixelGrapes

Hi. Thanks for the feedback and pointing those items out. Looks like a previous update caused a few issues. It should look better now ;) – Cheers

mskalra Purchased
Hi, 1) Same problem as
“The CSS on a few items are out of place when variable products are added. In the home page display and on the actual product page itself, the css is out of alignment. Please could you rectify or let me know how to fix the problem?”
See my example on vngd1.com

2) Product page http://vngd1.com/product/blue-and-white-camouflage-design-cargo-shorts/ Is it possible to shift the view of the product gallery photos ? using the mouse perhaps. Or can I only upload photos that are the right size for this theme?

PixelGrapes

Hi. There was a recent theme update to version 1.6 which should solve issue #1

Default-user
mskalra Purchased

Hi @Pixelgrapes.

1) I am on version 1.6 , but the issue still exists on my site. please see vngd1.com

2) how do i adjust the flex-viewport {max-height:XXXXpx;} for Mobile ?

PixelGrapes

1 – I see it is the sale currency symbol which is the issue on the homepage. Add this to the bottom of style.css

.shop-bar span { font-size: 13px;padding: 8px 0 10px 7px;}

Let me know if that does the trick.

2 -You can target mobile with css media queries.

@media (max-width: 600px) {
  .flex-viewport {
    max-height:400px;
  }
}
by
by
by
by
by
by