213 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi there, I have been playing with this theme for a few weeks now and my website (LoveMePrint) is starting to come together at last. I have a problem with images I really need some help with. All of my product pictures work fine in the shop view but are cut in half when on the product page and I can’t work out why. All my pics have a uniform width of 800px. Any help would be great. Regards, Matthew

PixelGrapes

Hi. Flexslider has a max height set. Try adding this to the bottom of css:

.flex-viewport {max-height: 100%!important;}

Default-user

Fantastic, thank you very much for the quick reply, that fixed it for me. Regards, Matthew

  • Has been a member for 0-1 years

hello admin, my friend Recently purchase this theme but after so many attempts i notice that it speed is too low. My niche is to sale the online products on new year and christmas. Please suggest me any solution of that.. Site name on which i plan to activate it. http://merrychristmas2014sms.com

PixelGrapes

Hi. You can add a cache plugin. Decrease image file sizes and use a CDN. All should help increase site speed. Cheers

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Still having issues with the how the categories present themselves on the blog entries. No matter which categories are selected, it’s only showing the 1st five categories available. So every blog looks like it applies to the same 5 categories which is not the case at all.

PixelGrapes

It does show max five categories. If the same categories apply to all posts you will see the same five. Wordpress returns the categories alphabetically. You can change the category order by importance using a plugin like this: http://goo.gl/iZrTwe

Default-user

The same categories DON’T apply to every post, that’s the issue. It’s just selecting the first 5 categories for EVERY post whether I’ve checked them or not. Even on posts where only 3 categories are checked.

PixelGrapes

That’s not normal theme behaviour. Can you PM me a login so I can take a look. – Thanks

Default-user

Just PMd you. Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
nene3155 Purchased

Hi there,

I’m contacting you on this thread since I did not have any response from your customer support via email for the past weeks.

My last email was about the following points :

1/ On the customize.php page it not possible to change the police more than once (after that the preview is not automatically updated). In addition when you change the color of your theme the card button change its color at first but then go back to its initial color (you can see that in one of the screen shot)

2/I also noticied some crash while browsing your demo website with my Iphone. It’s running iOS 6 with the latest chrome version. When I browse your demo website or my own website with my Iphone from the latest version of chrome the website load (even if it’s a little bit long) but after maybe 10 seconds google chrome crashe (Black screen and then the application crash). I tried this with an Ipad from chrome and I have the same crash but not with an Iphone 5 with chrome….

3/ In addition I noticed some troubles with the layout when I browse your website from a portable device (smartphone or tablet) indeed the website is not responsive : when you arrive on the shop we are quite far from the products and when you zoom in its not responsive it’s also the same with the page feature.

I did not have any answers for that questions since mid May. Because of that I had to buy an other themes since I really need a fully responsive theme (what, by the way, your theme is supposed to be when we read the specifications you wrote).

What can we do about that ?

Thank you in advance for your response, Cheers

Michael

PixelGrapes

Hi Michael, I just looked at your support ticket #2115 and we responded May 11th but did not receive a reply back. Please see the new ticket I just opened. Thank You

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi PixelGrapes,

I’ve been purchased this lovely theme. But I think I’ve found a bug in it. In a single product, the sidebar will appear under the product description when we set that product in category. But the sidebar will appear normally (in the right) when we set it without category at all.

Can you fix it immediately please…because I have to launch my website next week…

Thanks

PixelGrapes

Hi. Do you have updated theme version 1.3.6? Can you send me a link. Thanks

Default-user

Thanks for your fast response. Yes, I’ve used v1.3.6. My site doesn’t go online yet, and in the end I make costumization to disabling the sidebar for single product. It’s fine for now… I’ll send you my link when my site launched… Thanks

Default-user

Hi Pixelgrapes,

Today I upload my site to live server. Everything seems right but then I recognize that the logo url still use my localhost server. I’ve checked all the query in the database but all link is already use my live server. Then I try to re-upload logo from theme setting, but it stuck in the uploading process. I’ve also checked the Media and found my logo that I’ve just uploaded but it won’t show the thumbnail. I’ve retry this method of re-uploading logo but it’s always stuck in the same process.

Please help me here… Hope for your fast respons…

Thanks

PixelGrapes

Sounds like an issue with your db path. Make sure under WordPress settings your site urls are correct. Also have you tried deleting the log before uploading a new one?

Default-user

Yes, the urls under Wordpress settings already correct. I’ve deleted the old logo from Wordpress Media before uploading the new one, and also I’ve deleted the old logo that still in the folder wp-content/uploads/ (is it what you mean by deleting old log?) but it still stuck when uploading my the new logo and have the same behaviour as what I wrote above.

Is there another idea? or maybe you can see the site by yourself, I’ll give you the link and wp-admin login account if so…

Default-user

Actually, the similiar problem also happened in image of favicon, but then I re-uploaded the favicon image from Theme setting (same as logo) and it worked well.

PixelGrapes

I meant remove it first in appearance/customize before adding a new one. If you PM me a link I will take a look.

Default-user

Yes, I’ve also did that. I’ve PM you my link, please take a look…

Thanks

Default-user

Hi Pixelgrapes,

It’s been a while since I hear an update from you, is there any problem?

Thanks

PixelGrapes

Yes it was the middle of the night. Different time zone I guess ;). I just uploaded the logo and it seemed fine. Is that what you needed?

Default-user

My big apologize for being rush on you. yeah, the logo appear now, thanks very much. And now I understand the problem of mine, it’s because of the size of logo image that I’ve tried to upload is too big, so it’s crushing with upload timeout function.

well, thanks a lot for your effort. :D

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
sabinar Purchased

Hi,

is there a fix for the Pinterest button yet? When I use the product pinterest button there is no image attached to the pin. If there is any code to be altered please let me know and I can do it myself.

PixelGrapes

Version 1.3.7 fixes the issue. – Cheers

Default-user
sabinar Purchased

Hi, I already made modifications to the theme and I can not substitute all files with the new ones. Can you just let me know in which file was the problem. i substituted the single product meta.php but it didnt fix the problem. Thank you in advance! Great theme

PixelGrapes

Hi. Upload the woocommerce folder.

PixelGrapes

Or at least woocommerce/single-product/meta.php

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hey, I really like this theme and before I get it I have a question.

The Checkout page layout looks really weird on the demo, the Cart Totals are placed below the Product summary and it seems that its in a placeholder thats about 1/4 of page width. This causes the page to have a huge empty space on the right side of Cart Totals, which I’d like to avoid.

Possible to rectify this? I believe cart totals should be placed side by side with the Product Summary.

Attached a pic of what I see on demo: https://scontent-b-kul.xx.fbcdn.net/hphotos-xpa1/t31.0-8/10448636_10152196310217215_8264467745921197302_o.jpg

PixelGrapes

Hi. It is meant to be below. Helps with responsiveness. But now that you mention it, I think it should be floated to the right. I will upload a change for that. – Cheers

Default-user

Awesome :) Thanks for the quick response

  • Bought between 10 and 49 items
  • Has been a member for 6-7 years

Can you disable she shop?

PixelGrapes

No sorry. Woocommerce is required.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I would like to know how I change the image of head of products and other pages example http://comprasdobleclic.com/micuenta/ change the background “Mi cuenta” and http://comprasdobleclic.com/product/marcus-gears-of-war/ change in this product the head background

PixelGrapes

You can do it with css using your page IDs

.page-id-185 .bgimage {background: url("path_to_image") ;}
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello,

Great theme!

What is the easiest way to translate Shopsy to Dutch? :)

PixelGrapes

Hi. The WPML plugin is the easiest way to apply translations.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
MitchCJ Purchased

Hi! Great theme – I’m having the following issues at the moment, though:

(1) It keeps crashing on mobile (Safari on iOS – tried with several iPhones / iPads running different iOS versions).

(2) Any tips to accelerate the loading of the page, especially on mobile? Do I need to change image size settings? Is this related to (1), some kind of out of memory issue?

(3) In case of variable products, the price slider seems to consider that all products’ prices are zero (even if the prices are the same for different variations of a same product). How can I overcome that?

Thanks in advance for your help!

My staging website: http://www.happycostumes.com/morphsuits/

PixelGrapes

Hi,

1 & 2 sound like they are due to load time. You can increase the site speed by optimizing image sizes, using a cache plugin and a CDN.

3 – Are any of the variations blank or less than 1?

Default-user
MitchCJ Purchased

Thanks! (1) and (2) look good now, image sizes and caching helped…

(3) No – all variations have nonzero stock and price. What do you mean by blank? Which field?

PixelGrapes

I think there may be a bug actually. I will test it some more and upload a fix.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

has a possibility of becoming more categories from a menu of filtering?

PixelGrapes

Hi. Do you mean under ‘sort products’? Currently those are all the sort variables supported.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi PixelGrapes,

I did sent you a PM with this question but haven’t yet received a reply. I’m hoping to centre the logo and the navigation menu whilst keeping the responsive design. Where can I edit this in the code?

Thanks,

Dom

PixelGrapes

Hey Dom. Just sent an email.

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