An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Frequently Asked Questions
How does the email form work?
When a user adds their email address, it simply sends this email address to your email address (specified in one line of the code). You can then manually add this to your list. It uses PHP’s mail() function to achieve this.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.