An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by Pixelworkshop
Additional information from Pixelworkshop:
Hello and thanks for stopping by !
If you need assistance, I’d be glad to help you. To speed up the process, include as many details as you can regarding your issue and if possible include an URL so I can have a look to the problem you’re having.
The response time is between 24 and 72 hours, it can be less or more but I answer within 48 hours most of the time. Sending multiple requests through comments or by email doesn’t help, a single email is enough and I’ll for sure get back to you.
Please note that support is handeled exclusively by email from my profile page.
Thanks for reading
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Sold between 100 000 and 250 000 dollars
- Elite Author
- Author was Featured
- Author has had an Item Featured
- Author had a File in an Envato Bundle
- Author had a Free File of the Month
- Contributed a Tutorial to a Tuts+ Site
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Referred between 200 and 499 users
- Bought between 50 and 99 items
- Has been a member for 4-5 years
- Exclusive Author
|Created||24 November 10|
|Last Update||28 April 14|
|Compatible Browsers||IE7, IE8, IE9, IE10, IE11, Firefox, Safari, Opera, Chrome|
|ThemeForest Files Included||Layered PSD, PHP Files, HTML Files, CSS Files, JS Files|
|Tags||clean, corporate, creative, crisp, full-width slider, gallery, jquery, mega menu, modern, personal, portfolio, showcase, slideshow|