1684 comments found

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • United States
sytafi Purchased

Hey, now I’ve spent my own money to purchase another copy of this theme. Although it was worth it, since this version is the most recent version (v3.3). But my website still looks retarded. What is wrong??? The slider is missing and all the menu stuff is all messed up. I’ve never used this theme before, so is there some sort of step-by-step installation tutorial I’m supposed to walk through first, to understand how the theme works? Or is it supposed to just automatically look stunning once I activate it. The “Live Preview” you have looks amazing, but I don’t know how to get my site to even look similar…? :confused:

FRESHFACE

Hi there!

Please follow the help files. If you have any question, please describe the problems more specific, so we can provide correct answer :)

Thanks and cheers! :)
— Melanie

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  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • United States
sytafi Purchased

Two things! First, I found the tutorial, and my site is coming together nicely now. Secondly, is there a way for me to edit my logo name into the standard “Showtime” logo design, except with my text? Or do I need to create my entire header from scratch? Thanks for all the help by the way!

FRESHFACE

Hi there!

You will need to edit the PSD files :)

Thanks and cheers! :)
— Melanie

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sytafi
sytafi Purchased

How do I edit the images WITH the effects? All the images I see in the “gfx” folder are just plain black or white, some translucent shade, with transparent backgrounds? So where do I find the PSD files WITH effects?

FRESHFACE

Hi there!

When you download the package from themeforest, it contains several folders. One of them is called PSD -> there you will find all the PSD files, both BIG (that’s what you call WITH EFFECTS I think) and SMALL.

Thanks and cheers! :)
— freshface

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  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
whardson Purchased

I have done this like 4 times what is different now than the other four times I did this

FRESHFACE

Hi there!

I am really sorry, but I don’t know what you are referring to, please use the “reply” feature on your older comments so we can get back on track. Sorry for any troubles, just let us know again with reply from older comment and we will do our best to help you.

Thanks and cheers! :)
— freshface

SUPPORT TOOLS:

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • United States
sytafi Purchased

How do I edit the images and KEEP the effects, like the shine? All the images I see in the “gfx” folder are just plain black or white, some translucent shade, with transparent backgrounds? So where do I find the PSD files WITH effects?

FRESHFACE

Hi there!

When you download the package from themeforest, it contains several folders. One of them is called PSD -> there you will find all the PSD files, both BIG (that’s what you call WITH EFFECTS I think) and SMALL.

By the way, please do not re-post any questions unless they got forgotten and we did not replied to them for at least a week, thanks for understanding.

Thanks and cheers! :)
— freshface

SUPPORT TOOLS:

sytafi
sytafi Purchased

Thanks!

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • United States
sytafi Purchased

I am using the 3d front page that rotates through the different images. I left the links blank, so that clicking on them doesn’t do anything. But is there a way I can change the mouse pointer to the default cursor when it hovers over the pictures, instead of looking like each picture is a link? Maybe custom CSS?

FRESHFACE

Hi!

Add this to the very bottom of your style.css file:

.intro_home.intro_home_3d { cursor: pointer!important; }

Let me know if that worked for you!

Thanks and cheers!
— Melanie

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi, How do I move the Call to Action bar “higher” ? There’s a bit of white space on 3D slider mode after I removed the .png on “Show them your work/Profile”

Thanks!

FRESHFACE

Hi,

in style.css line 257 you find margin: 0 auto;
Change this to margin: -20px 0 auto 0;

Let me know if that worked for you!

Thanks and cheers!
— Melanie

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Zimbabwe
asaidi Purchased

I have a problem with my showtime theme. I have written a post which I want to appear on the home page. It does not appear. How do I make sure that it appears on the home page? my site is www.falconcollege.com/newfalcon

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users

Also compatible with wordpress 3.5?

FRESHFACE

Yes :)

Thanks and cheers! :)
— Melanie

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
jsnacks Purchased

Hi, I am having trouble inserting the 3d slider into my page in wordpress. I can setup a slide show by adding slides, but then how do I actually add the slideshow to my page? I don’t see it in widgets, do I have to use shortcode?

Thanks,

Jon

FRESHFACE

Hi,

Select the slider in the “Homepage” tab of the FreshPanel.

Thanks and cheers!
— Melanie

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
eBosh Purchased

Hello. Buy this theme and like it. Have two problems: 1) How I can change image “Show them your Work or Product”? 2) Choose Russian language in “Cufon”, but looks like it not work. How to fix it?

FRESHFACE

Hi there!

1. Simply upload an image called intro_text.png to the folder Showtime/gfx

2. The cufon set that is provided with the theme does probably not work with russian characters. You will probably have to download a new cufon set for that.

Thanks and cheers! :)
— Melanie

SUPPORT TOOLS:

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, I have purchased the theme some time ago, added my own content but now the navigation at the bottom of the page does not work. I can click it but nothing happens. Transitions do not work either. Can you help please? it that a bug?

FRESHFACE

Hi there!

Please comment again from the account that purchased this item in order to let us verify your purchase and for you to be eligible for support.

Thanks and cheers! :)
— Melanie

SUPPORT TOOLS:

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, was wondering whether the showtime can be replace with our own logo or picture?

FRESHFACE

Hi there!

Yes, of course, you can easily replace the showtime logo with your own :)

Thanks and cheers! :)
— Melanie

SUPPORT TOOLS:

  • Attended a Community Meetup
  • Bought between 10 and 49 items
  • Exclusive Author
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
  • Sold between 1 000 and 5 000 dollars
  • United Kingdom

Hi,

The drop down menus don’t seem to be working at all. They worked the other day now they have stopped? Whats up with that?

Thanks,

FRESHFACE

Hi there!

I would need to see your site.

Thanks and cheers! :)
— Melanie

SUPPORT TOOLS:

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

I have an older version of this theme, and I am trying to update some of the files to make it look correct in all browsers. I am currently having an issue with the cufon fonts showing up in IE9. I see you have a fix for that in your updates. Just wondering what files I should upload to fix this. thanks.

FRESHFACE

Hi there!

It’s really hard to say which files have been altered for a specific bugfix since developing an update requires a lot of investigation and jumping between files. We did not record the file changes, sorry!

Thanks and cheers! :)
— Melanie

SUPPORT TOOLS:

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
aakashq Purchased

Which is best ecommerce plugin that works well with this theme. Sorry i am new to all this.

FRESHFACE

Hi there!

I’m afraid we did not test any. Feel free to search our comments for a solution tho.

Thanks and cheers! :)
— Melanie

SUPPORT TOOLS:

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
Stripe1 Purchased

My site is getting killed with spam from the email link in my footer with the contact widget. In the regular email contact I can add a security question like 3+4=. Can this same question be added to the contact footer widget?

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Hi,

I purchased this but the pagenation at the bottom of the portfolio is not displaying. I’m using 3 columns with sidebar, I have 9 posts per page with 12 posts uploaded. Only the 9 display and the page numbers at the bottom do not come up.

How can I fix this?

FRESHFACE

Hi there!

Can you show me your website URL please?

Thanks and cheers! :)
— Melanie

SUPPORT TOOLS:

Default-user

Hi,

Thank you for the quick response. The URL Is http://www.ajkdesigns.com/category/portfolio/

I have 12 items uploaded, the setting for 9 to display on a page and the pagination doesn’t show at the bottom. Any ideas?

FRESHFACE

Hi there!

I will need your WP login, please use the tools located in my signature.

Thanks and cheers! :)
— Melanie

SUPPORT TOOLS:

Default-user

Hello,

Thanks for the response. I believe I sent my login to you, did you receive it?

FRESHFACE

Hi there!

I’ll need the ID you get after submitting the form in order to identify your entry.

Thanks and cheers! :)
— Melanie

SUPPORT TOOLS:

Default-user

Hi Melanie,

When using the form to send you the WP admin information errors come up and it does not successfully send. To avoid wasting further time I have sent the login details to you via email through the PM system here. It came from my email, adam@h2ba.com.

Thank you.

FRESHFACE

Hi there!

Sorry we don’t support via email, I will forward the error to the developers!

Thanks and cheers! :)
— Melanie

SUPPORT TOOLS:

Default-user

Hi,

My number with my login credentials is 1222

Thankyou

FRESHFACE

Hi there!

Did you installed the WP Page Navi plugin ?

Thanks and cheers! :)
— Freshface

SUPPORT TOOLS:

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

site: blackforestltd.com

having trouble with the search feature of the theme and the NextGEN gallery posts. I have a bunch of galleries with items in them and when I search for a particular model # for instance it doesn’t pull up any of the galleries or pictures with descriptions I have done.

If you could give me some guidance or suggestions on how to get those gallery posts included on the search that would be great.

Thanks so much

FRESHFACE

Hi there!

Can I see the problem live please?

Thanks and cheers! :)
— Melanie

SUPPORT TOOLS:

Default-user

sure go to blackforestltd.com and in the upper right search for 1585 (this is a ring model on this pages gallery. http://blackforestltd.com/recognition-award-program/custom-branded-jewelry/champion-ring/) but it doesn’t pull the gallery or picture up. Thanks a bunch

FRESHFACE

Hi there!

I will need your WP and FTP login, please use the tools located in my signature.

Thanks and cheers! :)
— Freshface

SUPPORT TOOLS:

Default-user

1219

Default-user

did you need anything else from me? Thank you for all your help.

FRESHFACE

Hi there!

Thanks for posting back! I’ll forward your post to the developers!

Thanks and cheers! :)
— Melanie

SUPPORT TOOLS:

Default-user

great. thank you. let me know if you need anything from me or when developments happen.

FRESHFACE

Hi there!

Please send me your FTP login. I dont have any experience with NextGEN gallery, but I think where is the problem, so I’ll take a look

Thanks and cheers! :)
— frehsface

SUPPORT TOOLS:

Default-user

1242 – Nextgen does have a “fix” with a plugin, but I think it would be nice to have that written into the theme so when there is updates to the theme we don’t have to write the fix into the search files…. might want to check these pages out…

http://www.nextgen-gallery.com/nextgen-gallery-extension-plugins/ http://alexrabe.de/2010/01/13/search-for-images/

hope that helps

FRESHFACE

Hi there!

I looked but it was not the thing i though. Anyway is there any other solution how you can use search and find wished gallery ?

Thanks and cheers! :)
— freshface

SUPPORT TOOLS:

Default-user

That is what I am asking you! you cant take what the nextgen guy did and integrate the idea into your template? Thank you for all your help with this. have a great day.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United States

How do I add g+ to the Fresh Contact widget?

Thank You, Justine

FRESHFACE

Hi there!

We’d love to help you with this customization but we are only able to provide support for basic theme issues and bug fixes. We do provide support for small customizations but unfortunately this request is beyond that. You could also hire a developer to help you with your customizations.

Thanks and cheers! :)
— Melanie

SUPPORT TOOLS:

  • Bought between 1 and 9 items
  • Germany
  • Has been a member for 2-3 years
mzstade Purchased

Using showtime 3.3. for a few months. Since upgrade to 3.5 the slider doesn’t work. No Links, no sliding! Have a look to: www.stade-metropol.de

How can i fix it ?

FRESHFACE

Hi there!

I’ll mark this for the developers to read! In the meantime, could you let us know your login details through the link in my signature please?

Thanks and cheers! :)
— Melanie

SUPPORT TOOLS:

mzstade
mzstade Purchased

1225

FRESHFACE

Hi there!

Fixed, sorry for any inconveniences. It was because old jquery version.

Thanks and cheers! :)
— Freshface

SUPPORT TOOLS:

mzstade
mzstade Purchased

Thanks for support!

FRESHFACE

Hi there!

I’m glad we could help! If you want to help us back, a five star rating for the theme in your Download section would show us your love.

Thanks and cheers! :)
— Melanie

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