1685 comments found

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi Before Purchasing this theme I need to know the following:

Does the slider link to pages or to posts only? I need it to link to pages NOT POSTS!

Do you have gallery filters in other words I need gallery categories for relevant images. All images of Italy in one category, all images of Portugal in another category, etc. Then can I add a shortcode to the page of the gallery with its relevant gallery.

So if I’ve set up a page for Italy and only want to display images on the page of italy can I do that with the gallery?

FRESHFACE

Hi there!

1. Slider -> it can link to any page, even outside the theme 2. Galleries are realized through the wp-media manager, so basically every image attached to the post appear as a gallery. Suddenly filterable gallery, with javascript filtering is not implemented

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

Thanks for the info, one more question is this a responsive theme is it mobile and table friendly.

FRESHFACE

Hi there!

It appears at the mobile phones and tablets same as on PC. We tested it, its usable :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

One last question, your 3D slider, is there a way to make the rotating images larger so that it is the main feature. I love the rotating images but feel the images are lost in the background. The background should be smaller and the images much larger so that it stands out or takes up more of the space in the slider area.

FRESHFACE

Hi there!

I’m afraid that resizing these images is in current situation hard. You’ll have to edit php, javascript and css files for the 3d slider, because id goes with pre-defined dimensions.

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hi Freshface,

I just wanted to let you know how AWESOME Showtime is. I’ve been using it on my website for over two years now. I wish you would come up with a new theme with similar design elements but had some of the more modern features, like the revolution slider and a comprehensive admin panel.

But your elements like the call to action button on the home page can’t be matched in ANY other theme.

I would be happy to shell out another $45 for an updated version of this theme.

Thanks again for a great theme!

FRESHFACE

Hi there!

Thank you very much, we decided to update all our top selling themes. Now we are finishing London Creative +, after that goes rockwell and after that goes Showtime. I think we can start in 2 weeks. Could you please suggest me what exactly would make you happy ? :)

what kind of features do you demand ? I’ll save it to our task list :) And thank you very much for your comment, I really appreciate it :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Freshface One of the features for me would be bigger images on your 3D slider so that it is the main feature and not lost in the background.

FRESHFACE

Hi there!

Thank you for your suggestions, we really appreciate it :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

Hi I tried contacting you via your profile and no response so maybe something wrong. I really need to know how to set up the home page. I’ve watched the videos and added the widgets but now I’m sitting with 6 widgets side by side rather than 3 top row and 3 bottom row. Please can you tell me how I can rather use columns than widgets or tell me how to set up so that it is 3 top row, 3 bottom row. I need various sections on the home page.

Also how do I remove the title show them your work or product.

Default-user

Allow of custom sidebar set up for individual pages to have their own sidebars of information

Default-user

Make the theme responsive, mobile friendly

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi I tried contacting you via your profile and no response so maybe something wrong. I really need to know how to set up the home page. I’ve watched the videos and added the widgets but now I’m sitting with 6 widgets side by side rather than 3 top row and 3 bottom row. Please can you tell me how I can rather use columns than widgets or tell me how to set up so that it is 3 top row, 3 bottom row. I need various sections on the home page.

Also how do I remove the title show them your work or product.

One more thing when I upload images to the slider it doesn’t open up the way yours does when you click on the image. On your video when you click on your image slider it opens up as a gallery image I don’t get that, mine just opens up as an image in a new browser.

FRESHFACE

Hi there!

1.) just insert 2 widgets into 1 sidebar, they will be under in one column.

2.) By adding this to the css
.intro_text {display:none;}
.slider_3d_desc {display:none;}

3.) Please send me your WP login and site url, it seems like kind of javascript error.

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi Just like you I don’t have time to sift through comments to try and find answers. Now I cannot even change some of the CSS like changing the backgrounds or colours I need to change. The one says it is in red.css. Where is this I don’t see any CSS file with this title. Getting rather frustrated now as I have deadlines to meet and my questions aren’t being answered at the moment.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Ok yet another issue, I set a page to gallery page watched the video and now when i click on the image it says image path does not exist. Also I loaded 3 images but 6 are showing

FRESHFACE

Hi there!

It’s possible that you are linking images from external hosts (different than your domain, for example facebook.com)? If not, please send me your WP login and I’ll take a look :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

No these were uploaded via WordPress media.

FRESHFACE

Hi there!

so I’ll need your WP credentials :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

Hi Did you manage to get my logins and fix the issue. Not sure if you have or not?

FRESHFACE

Hi!

no, I need you to past the ID generated here :)

cheers, freshface

Default-user

huh? Sorry I don’t get what you need here. Can you please get this sorted out now as I have to do a demo on Monday

Default-user

Tell me what you need and let me know how to send it as i’ve sent numerous logins to you now already.

FRESHFACE

Paste the logins here:

http://www.bit.ly/Ob9nKD

and then it will generate a special number. Please post that special number back here in the comments so I can look it up.

Thanks and cheers! :)

Default-user

As requested 1379 hope this helps

Default-user

can you respond please

FRESHFACE

Hi there!

The gallery problem is caused because when you inserted gallery, you choose to link to “Attachment Page” instead of “Image Source”. Please check it in your gallery settings and set it to image source and it will be working.

Thank you for your offer, but I’m really sorry, I’m overwhelmed with work right now, so I can’t do it :(

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

Thanks, I’ve checked that and I have selected media files and it is not working. Also when you add image caption the wording aligns left and is not centred under the image which visually looks awful

Please assist I have to finish by Tues

FRESHFACE

Hi there!

Send me your WP login and url to the page please

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

Here is the number

FRESHFACE

Hi there!

I can’t see the number :( Could you please re-post it ?

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I support a web site myscyc.com. It was recently updated to WP 3.5.1 and uses Events Made Easy (EME) plugin 1.0.18. EME now gives Fatal error: Cannot redeclare class phpmailerException in ../../wp-content/themes/showtime/freshwork/functions/class.phpmailer.php on line 2319 I think the site is using ShowTime theme V2.0 If I buy a new version of ShowTime V3.3 will the problem go away?

FRESHFACE

Hi there!

I’ll need your FTP and WP login, could you please send me them through the tools located in my signature ?

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

I like this theme a lot but right now it is not working for me! Also just realised it is not responsive. You may want to consider making it responsive.

I’m about to make a complaint as I’m not getting replies to questions. The reason I bought this was because I could see how proactive you were in responding and now….! I know I’m asking a lot of questions here but that’s because the theme is not as functional as it should be.

FRESHFACE

Hi there!

sorry for delays, we are overwhelmed with work, its notting personal, I’m going to answer all your questions right now. Anyway sorry again, I know that our workflow doesn’t matter for you, so I’ll do my best to help you and make you satisfied :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Malta
ryn_90 Purchased

I had reported an issue with the Menu not opening up a new page in a new tab as it should, and it is still unresolved. Please Advise…

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years
ziadart Purchased

Dear support, when i send any email from contact form in footer it’s not send? can you solve this problem please?

FRESHFACE

Hi there!

Please send us your wp login.

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user
ziadart Purchased

Hi i send wp login already …

FRESHFACE

Hi there!

Please past here the Id generated when you sent us the login :) Or re-send them and dont forget the ID :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Malta
ryn_90 Purchased

Hi, why are you ignoring my query related to the Link issue? This should be a very simple feature…

FRESHFACE

Hi there!

I’m very sorry, you mean the navigation panel link issue, that its not opening in a new window ?

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

ryn_90
ryn_90 Purchased

Thanks for contacting me. Correct, the navigation panel link issue is not opening in a new window when that option is selected from within the Menu setting in WordPress.

ryn_90
ryn_90 Purchased

Hi, this still remains unresolved…

FRESHFACE

Hi there!

I searched through the comments, but I wasn’t be able to find it. Could you please send me your FTP login ? I’ll fix it asap. Sorry for any inconveniences

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

ryn_90
ryn_90 Purchased

Thanks, I will send FTP Access through the mail box from your profile. Let me know if you prefer otherwise. Please let me know which files will be changed.

FRESHFACE

Hi there!

Please send me this FTP through the tool in my signature. I don’t have access to email address

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

ryn_90
ryn_90 Purchased

Hi, Sent (1377). Thanks let me know if you have any problems.

FRESHFACE

Hi there!

Fixed, big sorry for delays

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

ryn_90
ryn_90 Purchased

Thanks, I confirm that the changed worked :) Good Job! Can you just tell me which files where changed please?

FRESHFACE

Hi there!

/js/main.js

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I purchased this theme and it is not displaying correctly from the start. Please see image below. Is there an SQL file to install or am I missing something?

http://flyinggraysons.com/hrwebsite/screenproblem.JPG

FRESHFACE

Hi there!

It’s because you have more widgets in the “navigation” area. I’m sorry for complications, but could you please follow our documentation ?

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

That seems to have fixed the problem. I am still having a few display issues in the CP as well as the front page.

http://www.flyinggraysons.com/hrwebsite/gappic.JPG http://www.flyinggraysons.com/hrwebsite/submitbuttons.JPG http://www.flyinggraysons.com/hrwebsite/freshpanel.JPG

Thank you

FRESHFACE

Hi there!

1.) you need to add some kind of description 2.) yes we are sorry for this, we are working on update. Anyway this does not influence the functionality. 3.) Same as #2

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 1 and 9 items
  • Germany
  • Has been a member for 2-3 years
mzstade Purchased

Hi there, since using WP 3.5.1 the new MediaManger does not work with your Theme. I can create Gallerys and insert to the page. But if clicking the single picture this messages comes on the screen.

Image cannot be loaded. Make sure the path is correct and image exist.

FRESHFACE

Hi there!

Please send me your WP login and I’ll take a look.

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

mzstade
mzstade Purchased

1338

mzstade
mzstade Purchased

Hey Freshface, anything happend!

FRESHFACE

Hi there!

I’m really sorry for late response, envato backend isn’t one from the best, I suddenly missed your post. I tried to create a gallery and i dont have option to click it. Could you please point me to a page where you experienced this problem ?

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

mzstade
mzstade Purchased

1397

FRESHFACE

Hi there!

It’s a wordpress bug, you have to do this:

1.) Go to Gallery and select source -> “Attachement Page”

2.) Save Gallery and Whole Post

3.) Go to Gallery and select source -> “Media File”

4.) Save Gallery and Whole Post

5.) It works.

I cant fix it since its a wordpress bug :(

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Attended a Community Meetup
  • Bought between 10 and 49 items
  • Exclusive Author
  • Grew a moustache for the Envato Movember competition
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
  • Sold between 1 000 and 5 000 dollars
  • United Kingdom

Hi,

Great theme but have a major problem. When not logged in, the image on the home page is aligned left and the text is unformatted. But when logged in the website looks fine!

This is greatly affecting sales!

I am using the latest theme too.

Please help!

FRESHFACE

Hi there!

Please send me your WP login and Site URL, I’ll take a look

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Graphic-Spark

1370 – Thanks!

FRESHFACE

Hi There!

Most probably its because you are using Caching plugin. Please try to disable your plugin and tell me if its better.

cheers, freshface

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

For some reason my slides stop working after the 2nd slide. The description changes, but the second image remains and displays on all 3 of the slides. Is there something i can tweak to get this to work properly ?

FRESHFACE

Hi there!

I’ll need your WP login :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

I sent you the details (1378)

FRESHFACE

Hi there!

I tried to log in, but I have bad password, could you please re-send your info ? :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

I have re-sent you the wp-admin login details. (1382)

Default-user

the Sliders seem to work with IE, in compatibility mode, could this be a java script issue and or related to WP 3.5.1 ? It works fine in WP 3.1.2

Default-user

I managed to fix my problem. It was the timthumb.php file permissions.

I have purchased many themes from themeforest and although this theme is the best on their site, it also has the worst documentation.

I think that a simple troubleshooting section in the setup documentation, covering the main issues that are discussed on this forum will probably save you half the time you spend on support. Also simple steps in text, and not just a video in your documentation will save you a lot of trouble replying to the stupid questions, (including my issue above).

Anyway, thanks for the great theme!

Shawn

FRESHFACE

Hi there!

I’m sorry for inconveniences, we will do our best to fix the documentation. But now we are in middle of updating our Rockwell theme, and suddenly don’t have enough people to work on this simultaneously.

Anyway I’m glad you solved it out, feel free to contact us in case of any questions or problems.

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

the site is http://goo.gl/mB2NT if you need to see the problem

FRESHFACE

Hi there!

Please use the reply feature to the thread with the original question. Envato support backend isn’t one of the bests, so its really hard for us to connect your posts together :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

FRESHFACE

Hi there!

Found your original thread, replied there

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi I cannot find the conversation thread now but I did ask for assistance in sorting out my images which are not working in gallery and by this I mean when you open up the image it says the image path could not be located. I did choose media files and not page attachment. I sent you the logins and now I don’t know where the conversation is.

Also how do I change the background header section on the home page. In other words the red theme is to orange and I need to make it red. I did try and find the red.css file but cannot seem to find it. Please advise. My meeting was moved to Thurs

FRESHFACE

Hi there!

I wasn’t able to find it too, so please re-send the login and write it here please :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

1389

Please get the images sorted out this meeting is tomorrow and I urgently need to know how to change the header background from from the orange to a red, I see it is an image but cannot locate the source file to overwrite it to another shade of red.

Images please get this sorted out many thanks. When you open up the image it says the image path could not be located. I did choose media files and not page attachment.

FRESHFACE

Hi there!

It’s a wordpress bug, so you have to choose all galleries to the “Attachement Page” first, save the post and the choose the “Media File” again and save the page.

I did it here: http://direct-assist.co.za/demosite/?page_id=23

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • New Zealand
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
roshanroy Purchased

any possibility of converting this to a responsive theme since the demand is so much for it? Thanks

FRESHFACE

Hi there!

We are now overwhelmed with work, but we will consider to adding this feature in next udpate, thank you for hit

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hey can you help me with the 3d slider on the homepage? When I upload my photos to the slider, it cuts both ends off on the homepage, so it doesn’t show the entire photo. How do I get that fixed?

FRESHFACE

Hi there!

Please send me URL example so I can take a look :)

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

I could be doing it wrong. I am taking a screen shot, then using photoshop to get only the image I want, then scaling down that image. Is there another way to do this?

FRESHFACE

Hi there!

Well all you have to do is keep the aspect ratio for the biggest image. Other images have the same aspect ratio:

width:366px

height:226px

Thanks and cheers! :)
—freshface

SUPPORT TOOLS:

Default-user

Thanks man

by
by
by
by
by
by