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  • Bought between 50 and 99 items
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batsirai Purchased

I have a form that is resulting in the error “Fatal error: Cannot redeclare class phpmailerException” when submitted. The form is a gravity-form.

http://ensurall.ca/merchant-warranty-registration

Can you help? I just sent my login info in private.

  • Bought between 1 and 9 items
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  • United States
KingPinX Purchased

FreshFace reallly need an answer please!! again how to install custom slider, button from front page, and the issue when stretched. custom slider info needed asap! thanks

FRESHFACE

Hi there!

Custom slider -> open home-widget-template.php and find line 20. There is a require statement for showtime sliders. You can simply replace this statement with your custom code

Call To action -> It’s located in Fresh Panel -> homepage -> call to action

Thanks and cheers! :)
—freshface

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  • Has been a member for 1-2 years

Hi there. So we have about 50 sites using the Showtime theme, and all of a sudden – literally overnight – the image links in the slider are broken for nearly all of them. We didn’t update or change anything, can support shine some light on this problem?

FRESHFACE

Hi there!

Please post this question through the account which has been used for purchasing ShowTime theme :)

Thanks and cheers! :)
—freshface

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Default-user

Not very helpful… I just went ahead and manually updated every link. Shouldn’t have to jump through hoops just to get some support help :/

FRESHFACE

Hi there!

I’m sorry but for gaining support for 50 copies of showtime you have to proof that you bought the 50 copies of showtime. Thank you for understood :)

Thanks and cheers! :)
—freshface

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  • Has been a member for 1-2 years

More info: existing links were absolute, i.e. “http://www.1010midtowncondos.com/images/1010midtownpatio.jpg” but changing them to relative solves the problem, i.e. ”/images/1010midtownpatio.jpg.” Any idea why? Are we really going to have to change over 250 links manually? Tell me no!

FRESHFACE

Hi there!

Please post this question through the account which has been used for purchasing ShowTime theme :)

Thanks and cheers! :)
—freshface

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  • Has been a member for 1-2 years

Hello. I recently joined the administration of a website that uses your Showtime theme and I was wondering if there was any way to add/modify the .css files for the theme’s skin colours. Any help would be appreciated. Thanks!

FRESHFACE

Hi there!

Please post this question through the account which has been used for purchasing ShowTime theme. Thank you very much and sorry for any inconveniences.

Thanks and cheers! :)
—freshface

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  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
lmfao Purchased

I really like this theme but it displays horrible in mobile devices.

It’s useless unless it can be viewed without error on mobile devices.

Will you make this theme responsive?

FRESHFACE

Hi there!

We are thinking about creating a responsive version. Could you please include your website url, so we can check it with our mobile devices ?

Thanks and cheers! :)
—freshface

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carmamir Purchased

Can you reupload toturial ???

Almost all videos are not working !!! (when I tried direct link to swf, result is just black).

Please send a link to new toturial or videos !

FRESHFACE

Hi there!

Thank you for noticing us ! We just checked the videos linked from our documentation file, and they are working. Maybe it was a temporary server breakdown.

Thanks and cheers! :)
—freshface

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  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hi! Pre-purchase question. Is it possible to embed a video in the slider instead of just pictures? Thank you :)

FRESHFACE

Hi there!

You can only open video in lightbox, after clicking to the slider image.

Thanks and cheers! :)
—freshface

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  • Has been a member for 5-6 years
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  • Referred between 1 and 9 users
batsirai Purchased

I have a form that is resulting in the error “Fatal error: Cannot redeclare class phpmailerException” when submitted. The form is a gravity-form.

http://ensurall.ca/merchant-warranty-registration [Complete the form, and you will get the error message – the form works in default theme TwentyTwelve] Can you help? I sent my login info in private. (12 days ago) – I can resend if you cant find it.
FRESHFACE

Hi there!

Yes, just send me your WP login and dont forget to copy&paste the generated ID here, otherwise we cant connect your question with your credentials :) I’ll do my best to solve it asap :)

Thanks and cheers! :)
—freshface

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  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello, I need to know something before purchase this template.

Is it possible to show products. I want to make a new version of my current website http://bit.ly/19oqPmf I need to present my product the same way. There is any shortcode for this ? Is it possible ?

Thanks

FRESHFACE

Hi there!

In current situation this is not integrated, but I think there would be a lot of plugins which can help you to achieve this functionality. Also we are available for a custom work, so you can hire us to add this feature :)

Thanks and cheers! :)
—freshface

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  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi Freshface,

I have purchased this template in the past and I love it totally!

I now wonder, can I also turn this theme into a membership site? I would love to add a button in the menu that says “Members” so I can turn this theme into a membership site. Is this possible? How would you go about this?

And secondly, can I connect an online shop within this theme? I am thinking off adding either a ‘stand alone’ shop or an amazon affiliate shop to my site and I wonder if you maybe have suggestions on how to add a shop to my theme so that it looks integrated with the theme.

Thanks so much for your recommendations.

Hans Amsterdam

FRESHFACE

Hi there!

Thank you very much, we are really happy that you are happy. About your questions, I would love to help you, but we dont have any experience with this kind of plugins. But as a e-shop I would recommend you the WooCommerce plugin.

Thanks and cheers! :)
—freshface

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  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

This is such a beautiful theme by all standards but honestly not being able to embed videos in the slider, and not being to create video/audio posts as well as no woocommerce support just makes me feel like it’s a such a shame that such a theme doesn’t have those features

FRESHFACE

Hi there!

I’m sorry for any inconveniences. By the way, did you purchased the theme ? Because I can’t see the stripe, maybe is there a envato bug :(

Thanks and cheers! :)
—freshface

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jiajilah Purchased

Hi,

I have some issue with the images/timthumb, sometimes it display all images, sometimes some of them, sometimes blank for all. Can you please advise?

http://www.myhomeinteriordesign.com.my http://www.myhomeinteriordesign.com.my/semi-d-clearwater-bay-resort-lahat

Thank you.

Regards, KC

FRESHFACE

Hi there!

If you check this url, there seems to be a problem with the URL structure. Could you please contact your hosting support and ask them about it ? From our side, there is currently nothing we can do without the hosting opinion.

http://www.myhomeinteriordesign.com.my/wp-content/themes/showtime_v3.3/scripts/timthumb.php?src=http://www.myhomeinteriordesign.com.my/wp-content/uploads/IMG_0696.jpg&w=122&h=122&zc=1

Thanks and cheers! :)
—freshface

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jiajilah Purchased

Hi, what’s the problem with the URL structure? Can you please show me the correct one and the problem one? Thank you.

FRESHFACE

Hi there!

The problem is, that this URL should open a timthumb, but its not doing that, from uknown reason. Could you please contact hosting support ?

Thanks and cheers! :)
—freshface

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  • Bought between 1 and 9 items
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Hi,

I’m working on setting up my blog but I have not figured out yet how to integrate the blog into the menu. I am able to create posts but then I am stuck.

Do I need to create a page called blog and assign a blog template? But I see no blog template. And how do I attach the posts to the blog?

I have watched the blog video but there is no sound on all the video’s so I can only draw from what I see happening on the screen…

Thanks for your help

FRESHFACE

Hi there!

1.) Create Category called Blog

2.) insert some posts into this category

3.) Appearance -> Menu -> Insert the Blog category here

4.) Appearance -> Widgets -> drag the “Custom Menu” widget to the “Navigation” sidebar

Feel free to contact us in case of any questions or problems

Thanks and cheers! :)
—freshface

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  • Referred between 1 and 9 users
  • Sold between 10 000 and 50 000 dollars

Very nice theme :)

FRESHFACE

Hi there!

Thank you very much, we really appreaciate it :)

Thanks and cheers! :)
—freshface

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  • Has been a member for 1-2 years

Hello, I purchased the Showtime template for WP. When using the WP interface to add a post, I add images via the ‘add media’ button. This image ends up in above the text of the article AND in the article. When I add 2 images one at the top and one in the body of the article, BOTH images show up at the top above the article and the 2nd image is also showing in the article where it should be. How do I control which image is at the top and how do I tell it to NOT include other images at the top? As an example, I just added an article with two images. One I wanted at the top and one I want in the article, however BOTH are currently showing above the article and I can’t figure out how to remove the second one (which is actually the first one on top). http://blog.shareyourdeal.com/index.php/2013/06/23/how-to-test-drive-a-car/

Thanks for the help! -Jeff

FRESHFACE

Hi there!

Please post this question through the account which has been used for purchasing Showtime theme.

Thanks and cheers! :)
—freshface

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JNoble Purchased

Ok, sorry, same question: Hello, I purchased the Showtime template for WP. When using the WP interface to add a post, I add images via the ‘add media’ button. This image ends up in above the text of the article AND in the article. When I add 2 images one at the top and one in the body of the article, BOTH images show up at the top above the article and the 2nd image is also showing in the article where it should be. How do I control which image is at the top and how do I tell it to NOT include other images at the top? As an example, I just added an article with two images. One I wanted at the top and one I want in the article, however BOTH are currently showing above the article and I can’t figure out how to remove the second one (which is actually the first one on top). http://blog.shareyourdeal.com/index.php/2013/06/23/how-to-test-drive-a-car/

Thanks for the help! -Jeff

FRESHFACE

Hi there!

1.) Upload image via “Media -> Add Media” tab and it wont be showed in the top

2.) Upload image via Post uploader -> and it will be showed in the top

Thanks and cheers! :)
—freshface

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  • Bought between 100 and 499 items
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  • Grew a moustache for the Envato Movember competition
  • Has been a member for 7-8 years
  • Ireland
  • Referred between 1 and 9 users
  • Sold between 5 000 and 10 000 dollars
papashivo Purchased

This is an ok theme nothing really wrong with it but it looks a little dated at this stage. Just my 2 cents, but I would change the home page to a template type or just allow it all via shortcodes, current setup is clunky at best.

FRESHFACE

Hi there!

Thank you for your hint and sorry for any inconveniences. I added it into a task list for a new version

Thanks and cheers! :)
—freshface

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SicaMedia Purchased

Hello Freshface,

In my slider, i really want my links opens a new window – Can you help me, so i can do that? :) http://www.best-house.dk

- SicaMedia mail me at: tr@cececo.dk

FRESHFACE

Hi there!

Answered in your another question

Thanks and cheers! :)
—freshface

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SicaMedia Purchased

Hello Freshface,

In my slider, i really want my links opens a new window – Can you help me, so i can do that? - SicaMedia mail me at: tr@cececo.dk

- I have made another comment, i forgot to make the: Send me an email if this comment receives any replies. Please answer here! :)

FRESHFACE

Hi there!

Please send me your WP and FTP login, I’ll take a look.

Thanks and cheers! :)
—freshface

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SicaMedia Purchased

1553 :)

FRESHFACE

Hi there!

Done, check it out.

Please note somewhere that I have changed these files and back them up if you will be updating the theme in the future:

/showtime/sliders/scripts/slider_3d.js
/showtime/sliders/slider_3d.php

If you like the theme, please consider rating it.

Thanks and cheers!  :)
—freshface

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