An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is not currently provided by premitheme.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How can I update the theme?

1- Update the default WP themes to the latest version.

2- Activate the default WP theme (you can use one of “coming soon” WP plugins before that).

3- Update WP to the latest version if it’s not already up to date.

4- Delete the current theme (backup first if any custom code modifications have been done).

5- Unzip the downloaded .zip file from ThemeForest.

6- Use WP admin theme uploader to choose and upload “theme.zip” inside the unzipped folder resulted from step #5. OR use FTP client to upload the theme folder (called with the theme name, not the zip file) to upload to your server/hosting space.

7- Activate the theme.

8- Reapply any custom code modifications if any.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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