An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
I get a “Warning: Division by zero” error when using a gallery shortcode.
grid="any grid value" singlepostgrid="any grid value"You need to replace that text with a valid grid value, such as:
grid="grid_12" singlepostgrid="grid_4"Also, if you’re using
excerpt="hover"you then need to specify a valid
imageheight, such as
You can see working examples in the documentation.
Can I see an example shortcode for the hover gallery as seen on your homepage?
[showgallery type="first" number="6" gallerytype="homepage" grid="grid_12" singlepostgrid="grid_4" showtitles="false" behaviour="clickthrough" order="asc" excerpt="hover" imageheight="206px"]
It brings in 6 gallery items (‘number=”6”) tagged as ‘homepage’ (gallerytype=”homepage”), uses the full content width (‘grid=”grid_12”’) and fits three per row (singlepostgrid=”grid_4”, and as the total width is ‘grid_12’, 3 items will fit per row).
The behaviour is set to ‘clickthrough’ which means clicking a thumbnail navigates to the gallery item in question.
The excerpt is shown on hover (excerpt=”hover”) and because it uses this, we also set the image height to display the thumbnails at 206px height (imageheight=”206px” – this attribute is mandatory when using the ‘hover’ excerpt type.)
Can I see the XML export from your demo site so I can use that to see how you’ve created the pages?
Sure – just send us an email via our contact form and we’ll email it to you.
The headings (h1, h2 etc.,) don’t include font characters I need.
You can state which glyphs to include when you generate the font file, so you can add support for the extended characters (for example, Scandanavian letters).You’ll need to upload copies of Museo 100 and Museo 500. These are free fonts and you can get them from here: http://new.myfonts.com/fonts/exljbris/museo/
I’d like a video showing how to set up a gallery
I’ve made a 5 min video which takes you through how to create a gallery like the one on the demo site homepage. Have a look here:http://webdesignpeople.net/tf/creating_hover_effect_gallery.swf
It has sound, so put your speakers on
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.