An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Does the theme contain demo content?
Yes, the theme has a demo content file to upload and a text file with shortcodes for each page to use the theme just like in the demo.
How to set up the homepage just like in the demo?
When you download the theme, along with it comes an “extras” folder, in that folder you’ll find another folder called Shortcodes, find the shortcode for Homepage and paste it in your page via the classic editor, or just follow these easy steps in this video.
How do I use shortcodes located in shortcodes folder?
Here is a detailed video on how to use the shortcodes provided by us on the extras folder: http://www.youtube.com/watch?v=1VXPK_yHbY0.
How do I set up fluid footer?
In this video you’ll find out how to create an fluid footer on Silicon: http://www.youtube.com/watch?v=xkQEYD06N0Q
About Page – How to set it up?
Portfolio – How to set it up and customize it?
Blog – How to set up the blog just like in the demo?
Contact Page – How to set up
Here is a tutorial on how to set up the Contact Us page just like in the demo – http://www.youtube.com/watch?v=xVQsM6ioxhg
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.