An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, Laborator, will respond to buyers’ questions and provide limited support through this item’s comments.

Additional information from Laborator:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
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Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Does the theme contain demo content?

Yes, the theme has a demo content file to upload and a text file with shortcodes for each page to use the theme just like in the demo.

How to set up the homepage just like in the demo?

When you download the theme, along with it comes an “extras” folder, in that folder you’ll find another folder called Shortcodes, find the shortcode for Homepage and paste it in your page via the classic editor, or just follow these easy steps in this video.

How do I use shortcodes located in shortcodes folder?

Here is a detailed video on how to use the shortcodes provided by us on the extras folder: http://www.youtube.com/watch?v=1VXPK_yHbY0.

How do I set up fluid footer?

In this video you’ll find out how to create an fluid footer on Silicon: http://www.youtube.com/watch?v=xkQEYD06N0Q

About Page – How to set it up?

To set up the About Page just like in the demo page, follow the steps in this video: http://www.youtube.com/watch?v=xqnNg7c9xqg

Portfolio – How to set it up and customize it?

To know more about how to set up the endless portfolio, portfolio with categories and other customization for this page watch out this video we made: http://www.youtube.com/watch?v=QL_RfUaFztc

Blog – How to set up the blog just like in the demo?

One column blog, two columns blog, blog with sidebar on the right and on the left, to know how to set up these pages watch this video tutorial we made to make it easier for you: http://www.youtube.com/watch?v=icXRkJRhkdo

Contact Page – How to set up

Here is a tutorial on how to set up the Contact Us page just like in the demo – http://www.youtube.com/watch?v=xVQsM6ioxhg

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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