An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by kubasto
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Can you detect that the visitor is using a mobile device and display this theme?
Yes, you can detect if user is using a mobile device and then present accurate theme. As it can’t be done from the theme itself, I recommend WordPress Mobile Pack plugin.
How to configure Simple Mobile theme if I use WordPress Mobile Pack?
1. Activate Simple Mobile theme.
2. Adjust all theme settings as needed.
3. Switch to the regular theme.
4. In WordPress Mobile Pack set Simple Mobile as a mobile theme.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.