71 comments found

steve47 Purchased

where did you get the nerve to sell this retarded-functionality template for 55$.. My 2 year old nephew could write it better..

2mediax

Hi Steve, What issues are you facing? You can open a ticket at our support website.

steve47
steve47 Purchased

Any issues i had i solved by myself.. This template is nothing but headache to work on and im amazed you had the nerve to charge 55$ for such non-functionality template..

Its been a long time since i actualy suffered on a wordpress template.

Thanks.

2mediax

Hi Steve,
please, any specific example of retarded-function would be appreciated. Our comments and feedbacks say’s you’re wrong or you miss reading the tutorial.

bought and downloaded theme. cannot install plugins that come with it. The following two .zip files are corrupt. I have downloaded several times. I cannot even unzip on local pc. Please advise.

envato-wordpress-toolkit-master.zip

layerslider.zip

Default-user

php memory is set to 256MB

2mediax

Hi esoteric_ab3,
Could you please open a ticket at our support website http://twomediaxthemes.ticksy.com and provide access to your wp-admin that we might take a look and hopefully provide a solution to your issue.

Default-user

Will do.

pmarton Purchased

Is there anyway to get refund, and inactivate my licence? Really hard and annoying to work with wordpress and I want to change, but do not want to lost the money. If there no way for it I keep the theme, just asking. Thanks for your answer.

2mediax

Hi pmarton,
I guess that Envato will not refund if there is a downloaded file…. you can understand that it would be easy for many malicious users to download the file and then ask for refund.
Anyway, if you need help to configure your Wordpress, please, open a ticket at http://twomediaxthemes.ticksy.com/ and ask us!.

Hi there, I left a question at the ticksy page a couple of days ago but Ive had no response so Ill put my question here instead:

I am looking for the location of the icons used for the top page. For example, “icon-picture” can you tell me where they are located please? Thanks

Default-user

Thanks for the reply 2mediax but I need to know where they are? I want to change to have my own variants that better suit my own business so need to know where they are so I can change them.

Thanks

Default-user

I dont see any reference in the css files to a source link….

2mediax

Hi crazyoval,
We did reply to your ticket yesterday, have you checked on our support website?
Nevertheless, we replied that you can override the related css and in the content:#icon-code you can replace the code of the icon you wish to replace.

Hi,

Had a question about different Header Models. When i choose one of the header models and click on save settings. After reflashing the site i dont see any changes. also cleared my cache.

2mediax

Hi,
Could please open a ticket at our support site and if possible provide access to your wp-admin that we might check your issue. Also, please, let us know if this issue happens in the theme options or when editing a page, post..etc

marcojr Purchased

is it posable to a list site the use the theme for ideas pleases

Default-user
marcojr Purchased

just did please check

2mediax

We did reply, hope it suits you. Feel free to ask support if you need to, when customizing our themes!.

Default-user
marcojr Purchased

I replay to it

This is a terrible theme! it looks great and has many great shortcodes, but its a nightmare! Every page is custom shortcodes in fifty different places! to change the styling you need to go to another 50 different places! Nothing works as it should! its extremely time consuming. unless your a developer or understand shortcodes VERY well and have time to waste stay clear. I have purchased many themes, this has by far the worst functionality. i had to tweak the css, non responsive didnt work, put the theme in a box, editing the colors for the dark theme is ridiculously time consuming also. i apologize for the rant, the theme looks great, i am just glad the demo content layouts are all i needed!

Default-user

I apologize for my harshness, the theme looks great. Shortcodes are great, but are very time consuming and difficult to figure out- most new themes update the shortcodes automatically, its a very difficult theme to learn and would have liked to see all the options in one panel.

2mediax

We appreciate your feedback, it help us to improve. Well, hope you did see our online list of short code available for copy&paste here.... that could have helped you a lot…but not all people saw the link on the theme preview…

Default-user

no i did not see that link, that would have helped greatly. My number one recommendation, figure out how to make it user friendly with no shortcodes using the visual composer. other themes are doing it. would be a 5 star theme with this feature.

are you adding support for woocommerce 2.1 any time soon?

2mediax

Hi esoteric_ab3,
Yes, we will give it a test and see if there’s anything that must be upgraded. Are you experimenting any issues with the latest version?

Hi

is there a way to change the order of the language flag icons ?

Default-user

Ok thanks i will take a look at it. Another issue. I use shortcodes in the product discription. But when i use the search function i will see those shortcodes: http://www.lesenz.com/?s=Pen&submit.x=0&submit.y=0

thanks

Default-user

I have the latest version of the plugin. The code in the header for the flags is comming from the theme. That is why there will be no effect when i change the order in the plugin settings.

2mediax

Hmm, you have a good point there and you could be right. We will take a look at it.
Could you please open a ticket at our support website http://twomediaxthemes.ticksy.com and provide access to your wp-admin that we might take a quick look at your issue regarding the search.

Is this theme ready to support the latest version of woocommerce?

2mediax

Hi,
Yes. We did test and it works well. In the preview we use the latest

Default-user

thanks!

Hi

The multi language flags are no visible on tablet or mobile devices. How can i display them ?

2mediax

Hi Ferhaddd,
Some customers add the flags to the footer using WPML core configurations, otherwise, you will need to customize the css to suit your needs.
Anyhow, if you find difficulties we can help you, but we kindly ask to open a ticket at our support website at http://twomediaxthemes.ticksy.com

Hi, just enquiring about how to upgrade when I’m using the child theme version. is it best via FTP?

Thanks, Emmet

2mediax

Hi Emmet,
The best way is to use the Envato Toolkit plugin. In order to upgrade the Simple theme you will need your themeforest username and an API KEY that you can generate in your themeforest profile.

Default-user

Hi , yes, I have that installed already but it only shows the inactive version as I’m using the child theme. Do I activate the theme & deactivate the child theme to upgrade?

2mediax

Hi Emmet,
Yes, in your case you should activate the main theme and do the upgrade and then activate the child theme again. Some wordpress instances, for some unknown reason, don’t understand where to upgrade. let us know

Very nice theme, with a number of features (e.g. categories in pages, skins that control every detail), features that are not found even in top-seller themes!

There is some effort at the begining, for a user, to get familiar with it, but after that, s/he can find a numerous of extra cababilities that allow him/her to implement many new ideas during the site development.

Also the support is outstanding, 24/7: I got help from the development-team on Sunday, in a problem that finally proven not due to the theme!

Thank you 2!

Tania

2mediax

Thanks for your kind words!. We try the best we can to please and help.

Just to notice:
This theme already includes the following premium themes, which you don’t need to buy:
Visual composer – wpbakery
Layer Slider
Showbiz pro

Please!, try to ask us for support and ideas before rating us! We can’t check the thousands of plugins or get a bad rating for someone else’s bad coding. Just give us a chance to advice you and support you!! That’s why we have a support website!!!

Ho acquistato questo tema e ci sto lavorando da un po’ di tempo, non ho riscontrato problemi dovuti al tema ma bensi’ a wordpress o woocommerce, o a qualche plugin dopo l’aggiornamento! Ma sicuramente senza l’aiuto del supporto twomediax non ci sarei riuscita!! Supporto eccellente, disponibili e cordiali. (anche perche’ mi hanno aiutato a risolvere problemi non dovuti dal tema, e non รจ da tutti)!!! 5 stelle di supporto! e poi …..E’ un bel tema che ti permette di fare tante cose e tanti cambiamenti. Grazie Maria

Hi, Are you releasing an update for the latest version of woocommerce? That’s version 2.1.6

There is a warning on the wp dashboard about WooCommerce 2.1 Outdated Templates. Can I upload the latest templates without breaking the website?

cart.php version 1.6.4 is out of date. The core version is 2.1.0, form-edit-address.php version 1.6.4 is out of date. The core version is 2.1.0, form-login.php version 1.6.4 is out of date. The core version is 2.1.0,

Also, my clients website has very slow loading times & sometimes doesn’t load at all. A few customers have started to complain. Any ideas?

Thanks, Emmet

Default-user

Hi, I have the latest version 1.7 installed. Some of the templates for woocommerce still have ’@version 1.6.4’

cart.php version 1.6.4 is out of date. The core version is 2.1.0,

mini-cart.php version 1.6.4 is out of date. The core version is 2.1.0,

form-edit-address.php version 1.6.4 is out of date. The core version is 2.1.0,

form-login.php version 1.6.4 is out of date. The core version is 2.1.0,

my-orders.php version 2.0.0 is out of date. The core version is 2.1.0,

single-product-reviews.php version 2.0.3 is out of date. The core version is 2.1.0,

Do I simple override these files or do you have an update coming?

Thanks, Emmet

Default-user

FYI: This is the warning message. Your theme has bundled outdated copies of WooCommerce template files – if you encounter functionality issues on the frontend this could the reason. Ensure you update or remove them (in general we recommend only bundling the template files you actually need to customize). See the system report for full details.

2mediax

Hi Emmet,
Guess you’re viewing a cached or older version of the theme as for the Simple 1.7 has only few woo commerce files left inside the simple/woocommerce folder(you can download the theme zip file from themeforest and check the folder woocommerce…. )
The 1.7 upgrade did exactly fix the issue you’re referring as far as older versioned files. Some core files still have the 1.6.4 version even in the 2.1.6 as for they have not been changed.

how can easly activate the dark skin with black and grey. i don’t have time to select colors for every element…

Default-user

I expect to have here the answers, for what is this comments area if there are only questions… sometimes we don’t have time to post on support website, to create website, etc…

2mediax

Hi Ciprian,
Support is not obligatory nor has to be demanded/pretended in any way, in fact, is something we do at our discretion and pleasure.
Notice, if you read previous messages we have been replying constantly regarding your questions which are not BUGS and even more they are all explained in our manual…..
Sadly and very unfairly you leave a bad rating for support, which, again, is not obligatory nor can be demanded!...

Default-user

what is comment and support tab if it is not mandatory? strange thing

UKEDA Purchased

how do you up-date the theme?

2mediax

In our support website there is the FAQ’s section where you can read about upgrading the theme… It’s very easy. However, sometimes, due to other issues, the upgrade gets a bit more complicated when file permissions and memory isn’t sufficient. When you provide access to your wp-admin we can take a look on this as well if you want so

UKEDA Purchased

how do you change the menu? If I go to navigation and set-up the menu it is not possible to modify it, so I need to be on select to see the menu I have created but if I select menu, then the menu I have created disappeared!

2mediax

Please, open a ticket in our support website, provide access to your wp-admin and we will take a look. You might have an issue with Wordpress instance… We’ll help you out

Default-user
UKEDA Purchased

You told to open a ticket and I did it but I am still waiting for your reply and solution for the problem.

2mediax

We are taking care of your ticket. Sorry for the wait, but we try not to work on weekends…

Hi there,

I updated my website to wordpress 3.9 and now visual composer isn’t working any more. When I try to insert a text block WYSIWYG editor is not displayed. I noticed that I have an old version of Visual Composer. Could you please provide an update. Thanks!

2mediax

Hi realbambam,
Yes, we will upgrade it ASAP, but seems weird that it doesn’t work in the latest version of Wordpress…..

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