An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by htmgarcia

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from htmgarcia:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

How it works the “WORKS” module?

This is a module My Isotope type. So, in this module you choose wich Categories to display (you must have created before some Categories in Content Componet under: Content > Category Manager menu option). Also, you must create Articles for your Categories, those Articles must have an Intro text and Intro Image at least – in the zip package you bought from ThemeForest, you will find documentation to setup in a custom module position this module).

How hidden Component container?

Go to Menu > Main menu (or another one) > New menu item (or Edit an existing one – like Home). In Page Display Options > Page Class add: hide-component

The font-size of the text in Slideshow is too big in my Iphone

Please edit the CSS file located in: templates\vg_simplekey\css\media-queries.css

In the line 297 (just after ”@media only screen and (max-width: 480px)” ) add this CSS styles:

.slides h1, .vg-firstTitle{ font-size:60px !important; }
.slides h2, .vg-secondTitle{ font-size:30px !important; }
.slides h3, .vg-thirdTitle{ font-size:50px !important; }

You may replace the values of the font-size for your custom ones to get the best size that suits your needs.

My module in top is not displayed

Go to Extensions >> Template manager >> yourteamplate >> Custom CSS
and add the following code:

.vg-top *{
    position: relative;
    z-index: 1;
}

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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