An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ThemeVan

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from ThemeVan:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

For beginners, it would be easier if there were all examples included in the theme. because I don’t know that how to set it up like the demo.

You can import the sample data and it will help you to initialize the theme, the data file is under the ‘Sample data’ folder.

You may ask how to import the sample data, please go to ‘dashbroad -> tools -> Import’, then select the xml file and upload it. If you still don’t understand, please watching this video tuts http://www.youtube.com/watch?v=u_ujuo9tm7w

How to aligned the button center in two columns of a slider?

All the buttons will be floated to left and display inline in two columns of a slider. If you want it to center aligned, please add following CSS in custom.css via your dashbroad > appearance > edit >custom.css

#featured .twoColumns #btns {display:block;text-align:center}

Can I control the order of portfolio categories in the gallery menu?

Yes, you can add “Category Order and Taxonomy Terms Order” plugin to help you to control their order.

How to reduce the slider height without edit any theme files?

Please add the following CSS to “Simplekey options > additionals > additional code”, for example:
<style type="text/css">
.home #top{height:500px;}
</style>

How to get the newsletter form code from mailchimp.com and embed it to my website?

About how to get the form code from mailchimp and set the newsletter form up, you can do it as the following pictures:
Step1: http://d.pr/i/akRt
Step2: http://d.pr/i/Ku7h
Step3: http://d.pr/i/JXte
Step4: Return to “Simplekey options > contact section”, http://d.pr/i/QT4x

How to make the navigation bar transparent?

You can add the CSS code below into “Simplekey options > additionals > additional code”, after you do that, the navigation bar will change to transparent. You can adjust the opacity value by yourself.
<style type="text/css">
#primary-menu{
     filter:alpha(Opacity=80);
    -moz-opacity:0.5;
    opacity: 0.5;
}
</stye>

How to increase the size of the logo container?

If you just need to increase the width of logo, try the following CSS as well as above.
h1#site-logo a{
  width:200px;
}
If you also want to increase the height of LOGO, you should increase the height of navigation bar at the same time. so try as below:
h1#site-logo a{
  width:200px;
}
#primary-menu,h1#site-logo a{
   height:80px;
}

How to center a container?

Please use [center width=”“] shortcode. You should set the total width to a percent value, for example. About pricing table section, if there are just three tables and the total width of all the elements is 720px, then convert it to percent: 720/980, about 74%

[center width="74%"]
Here is  the pricing shortcodes.
[/center]

How to change the color of slider mainheading or subheading?

Please add the following CSS to “Simplekey options > additionals > additional code”, for example:
<style type="text/css">
#featured #firstTitle,#featured #firstTitle a{color:#f00;}
#featured #secondTitle,#featured #secondTitle a{color:#f00;}
#featured #excerpt{color:#f00;border-color:#f00;}
</style>

Just replace the color to yours.

If you just want to change a certain one slider’s title color, please write as below:
#featured #slider-105 #firstTitle,#featured #slider-105 #firstTitle a{color:#f00;}
#featured #slider-105 #secondTitle, #featured #slider-105 #secondTitle a{color:#f00;}
#featured #slider-105 #excerpt{color:#f00;border-color:#f00;}
#slider-105 is #slider-YOUR SLIDER ID

Why I’m not able to insert my own custom LOGO to instead of the default LOGO in theme options?

After you uploaded your LOGO, please click “File URL” button first, then just click “insert to post” button, that’s will be fine.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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