374 comments found

You guys are always helpful and I’m sure you are busy but I just wondered if there was an update on support ticket #278144? Thanks!

QODE
QODE Author

Support team will take a look.

Pre-Purchase question;

I realy the theme due the fact that it suits my busines style. Though i’m not a fan white text on dark backgrounds.

Is this a thing that can be easily changed, or can i have a preview?

QODE
QODE Author

Hi,

The background and text color of the theme can be easily changed through the theme’s settings. :)

Qode

Brumel Purchased

Hi,

Is the Version 1.1.1 – September 20th, 2014 the actual Version in the downloads files from my download account ?

How to know this is the last version before install it? I don’t see any Update History file include in the download folder.

Thanks for the lightenings

Bruno

QODE
QODE Author

Hi,

You can check which version of the theme you have by going into the theme root folder and opening the style.css file. Here you will see listed the theme version: http://screencast.com/t/RduLzO8tU5f

Qode

Brumel
Brumel Purchased

Thanks !

QODE
QODE Author

No problem, glad we could help. :)

Qode

I am getting an error on install:

Parse error: syntax error, unexpected ’$fontArrays’ (T_VARIABLE) in /home/creomedi/public_html/cowanmock/wp-content/themes/simplicity/includes/google-fonts.php on line 1

QODE
QODE Author

Hi,

Could you please submit a ticket to http://qode.ticksy.com/ with a link to your site and temp wp-admin access so our support team can inspect the issue and help you solve it. Please send us your ticket ID after you submit the ticket. Thanks.

Qode

Brumel Purchased

Hi,

I get a strange behavior : Tag title are under menu bar.

When i clic on a tag and go to the tag page i get this : http://www.musicandmusique.com/images/Tag_title_under_menu_bar.png

Any idea ? Or do i have to open a ticket ?

Many thank

Bruno

QODE
QODE Author

OK, support will take a look.

Brumel
Brumel Purchased

Thanks ! I just answer

QODE
QODE Author

Support will answer.

I am working on a client’s site that has this template running on it. Is it possible to disable the page loading animation on site load completely (so it loads like a normal site) using the Qode Theme Settings panel. I see anything that appears to turn that off? Is this something I will have to achieve with hard coding?

QODE
QODE Author

Hi,

Thank you for your feedback. We will pass on your suggestion to our development team for further consideration.

Qode

T3Kaos

That’s great, thanks. I buy this myself if it had that facility. Also on another note – I’ve noticed that tables are coming up with alternate shaded colours, light blue and then the darker, cornflower blue. How do I fix this issue?

QODE
QODE Author

Hi,

Colors on pricing tables are part of our design so we don’t see this as an issue. We’re not completely clear about what you are trying to achieve, so can you please be more specific?

Qode

Is this theme compatible with Buddypress, WP-Members, or s2Member?

QODE
QODE Author

Hi,

Unfortunately we haven’t tested these plugins with our theme. However, you could send us email to support@qodeinteractive.com with a request for testing the admin environment and then you could test if these plugins work with our theme for yourself.

Qode

ccandg Purchased

Hello,

I purchased Simplicity and I’m having an issue using CHILD theme files. I’m trying to edit the “contact-page.php” template to add a link below the map, because there is no way to link to a driving directions page from the map itself.

Whenever I add “contact-page.php” to my “Simplicity-Child” folder, it returns a 500 Internal Server Error. If I just update the “contact-page.php” in the main “Simplicity” folder, it works fine and shows the updates.

Why can’t I add files to my CHILD theme folder?

The link is: www.ccandgdemo.com

QODE
QODE Author

Hi,

Please submit a ticket to http://qode.ticksy.com/ with a link to your site and wp-admin access and our support team will take a look and get back to you as soon as possible.

Qode

Have you devised a solution to tackle the slow speed? Even with a fast local server it’s slow as hell. Absolutely gorgeous and great CP, but too slow.

QODE
QODE Author

Hi,

You could disable the animations on elements but for that you need to have some skill in css and javascript. If you would like to do this, you could submit a ticket to http://qode.ticksy.com/ and our support team can give you some tips and point you in the right direction.

Qode

@egeniusonline My client was experiencing worryingly slow speeds using the template (which is down to the page loading animation on every page) however this can be mitigated by reducing your banner sizes. We’re now using banners which are 1280×320 and the site no longer has any massive loading issues anymore pages which contain forms no longer required to be refreshed before displaying (which are all symptoms of having banners which are too large). Hope this helps.

QODE
QODE Author

Hi,

Thanks for the info, and helping other customers. :)

Qode

Hello,

Please tell me how to insert play, stop, forward button on slider.

Maciej

QODE
QODE Author

Hi,

Unfortunately it is not possible via options. We disabled options since video is supposed to be background video, not a player. You could see which css we used for this an try to show the options, but please note that content of slide will be over the buttons.

Qode

I submitted a ticked, I am having issues installing LayerSlider its either not showing up, or it is all messed up.

Please respond asap, need quick fix of this please.

Thanks.

QODE
QODE Author

Hi,

Could you please send us your ticket ID?

Qode

Hi, I submitted a ticket as well regarding LayerSLider issues and am yet to receive a response after 3 days. Is that the norm? Ticket #303149 Thanks

QODE
QODE Author

Hi,

Our support team is replying to all tickets in the order that they arrive into our ticketing system. We have assigned your ticket to our support team. They will take a look and get back to you as soon as possible.

Qode

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