356 comments found

hey there, i did everything according to your documenation, could not upload demo theme, don’t know why, maybe i am doing sth wrong, could you provide me with more precise importing demo content procedure

FreskoFilms

oh, you’ve missed the layer slider to upload, why is that?

FreskoFilms

ok got it!

QODE

Our support stuff has responded to your ticket :)

Qode

When I click “Qode shortcodes” icon in new page or post nothing is displaying. Do I need to active anything?

QODE
QODE Author

And what is you theme version? :)

Qode

jtrozario

1.0.1

QODE
QODE Author

Hi,

you should update your theme to the latest version in which we have fixed this bug :)

Best Regards

Qode

Hello,

Is there a way to open custom links in a new tab. I tried to add a link in menu for a HTML file in the root, but it didnt worked.

Please advise

Thanks

QODE
QODE Author

Hi,

have you enabled linking in a new tab option in Appearance -> Menus?

http://screencast.com/t/Mrqq0UOO

Best Regards

Qode

Default-user

yes its already enabled

QODE
QODE Author

We need to take a closer look. Submit your ticket to http://qode.ticksy.com/ with link to your site and WP admin access included.

Qode

Brumel Purchased

Hi :-)

i give access again on Ticket: #242317

it is for social share button that overlap on iPad placed horizontally.

Thx !

Brumel
Brumel Purchased

it gets good :-)

Brumel
Brumel Purchased

Solved ! Fast and efficient. Merci

QODE
QODE Author

You’re welcome :)

Qode

Hello,

I’m having issues importing the sample slider. When I import the file, nothing happens. I submitted a ticket 4 days ago on ticksy but haven’t had a response yet.

Thanks, Noah

Default-user

Hello,

It’s #248996

QODE
QODE Author

Thanks. Just assigned it to support team :)

Default-user

awesome, thanks.

Brumel Purchased

Hi !

I’m back :)

i updated Ticket: #244351

Thanks a lot for help (take your time, it is not really urgent)

Have a nice day

Bruno

Brumel
Brumel Purchased

I forget to tell something and i close the ticket, can i ask that here ?

Can i put this js code change in the Qode admin Custom js section rather in the file ?

QODE
QODE Author

Please put it in the file :)

Brumel
Brumel Purchased

OK. Thx

First of all, I want to give you guys at QODE a big round of applause. It’s been a long time since I’ve seen a studio churn out this many beautiful themes.

Now, on to my question:

Most of your other themes have a nicely styled “Read More” button for the Blog posts. Does Simplicity have this as an option too?

QODE
QODE Author

Hi,

Thank you very much :) We appreciate it a lot :)

It’s was design decision not to add Read More button to this theme :)

Qode

jonathansorum

Thanks for reply. Let’s see if I’m able to make a decision between Eden and Elison now, they’re both gorgeous.

QODE
QODE Author

Thank you very much :)

Brumel Purchased

Hi,

Is there any bead crumb in the blog articles pages ?

I do not see that anywhere.

Maybe i missed something

Is it possible to have navigation from between the blog news ?

Thanks :-)

QODE
QODE Author

Hi,

Unfortunately there are not option for bread crumbs in this theme, it was design decision.

Also, we didn’t implement blog single prev / next there.

Qode

Brumel
Brumel Purchased

Ok :-(

Hi,

I’ve tried to send you this in your support forum but for some reason it doesn’t recognise my ‘Purchase Code’ even though I’ve used it before.

When I get a summary from GTmetrix it tells me:-

Serve resources from a consistent URL

http://www.inspiringchangechallenge.com/wp-content/uploads/2014/03/New-Rise-Media-SUNSHINE-YELLOW-final.png http://www.inspiringchangechallenge.com/wp-content/uploads/2014/03/New-Rise-Media-SUNSHINE-YELLOW final.png?timestamp=1407058136577

There are 14 images like this. These images are from the carousel at the bottom of the home page. I don’t have these images anywhere else. Why is the theme creating two URL’s for each image?

My site is very slow and I need to make it faster. On GTmetrix it classes this as high priority.

I have uploaded WP Smush and W3 Total Cache. All my Images are the right scale but it still takes over 45 second to upload the site. Can you help? and do you have any other suggestions to speed my site up?

Many Thanks.

Rod

QODE
QODE Author

Hi,

You can submit a ticket without purchase id, we will take a look. We are short on resources during weekend, but we will pass this to our developers and they will help you asap.

Qode

Hi can i see a demo as the live demo looks very bad on my htc evo 3d can see a working mobile site. Also can you add a Skype and phone call and email in the social icons on the side. for the skpye i use skype:yourskpye?add for email I use mailto:youremail and for the phone nuber I would use tel:yournumber this way it will work on phone and all devices can you add this as I need this in the theme for my website. waiting for your replay…

QODE
QODE Author

Hi,

Social icons on right side are placed in Social Widget Area. This area is only for social icons, and skype is among them. For phone and email, there is no possibility to add them since they don’t have their social icon. You can add that info in header widget area, where ‘take a tour’ button is placed, next to menu.

Qode

hi there, what dimensions should the sticky logo be, it’s pixellating for me.

QODE
QODE Author

Hi,

It depends on configuration of your menu. Ours is 118px × 60px.

Qode

Hello!

Hey man, i installed the theme and show me a blank page… can you help me with is?

QODE
QODE Author

Hi,

Could you give us some link, some screenshot so we could inspect it closer, this way we can only guess.

Or you submit a ticket on http://qode.ticksy.com/ and past us a link to your site with temp admin access so we could take a closer look?

Qode

Hi I installed the theme, everything seems work fine. Until recently when I load certain pages, they go to a white blank page with a small smiley face at the top left corner. I have to refresh a few times before they load properly. Is there any reason why? More than one pages have the same problem. This issue comes and goes. How can I fix that permanently? I tested a few browsers and they all appear to have the same problems.

QODE
QODE Author

Hi,

please submit your ticket to http://qode.ticksy.com/ with link to your site and temporary WP admin access and our support staff will take a closer look :)

Best Regards

Qode

i am really interested to buy your theme but speed is too much slow. New user didnt like the slow speed if we use this theme as our company Then its really give bad impression please do something to boost the speed as you know mostly themes now a days loaded in 2-5seconds

QODE
QODE Author

Hi,

Thank you for being interested in our theme :)

This theme is very specific since it has a lot of css and js animations to look like this. As you can see, if you load the home page, you have animation of header and slider, and as you scroll down, animations are all over the elements. That increases the loading time, but we have put a lot of content on homepage to show our features. In real examples, no site will have such homepage with lot of different elements and animations so the speed will be faster.

Qode

Hi, can I change the background color of the brand widget? If so, where? Thank you.

QODE
QODE Author

Hi,

You can use this custom css and put it in custom css field in Qode Options:

footer .carousel_slider_holder {
    background-color: #141c27;
}

just change the color code to fit your needs.

Qode

Default-user

This worked perfectly. Thank you so much. Great theme!

QODE
QODE Author

No problem. Thank you :)

Hi, pre purchase question:

Is this theme compatible out of the box compatible with the latest version of WooCommerce shopping plugin?

thanks

QODE
QODE Author

Hi,

Unfortunately we didn’t support WooCommerce plugin for this theme, so it will not be in design for our theme. Beside that, there is no reason that WooComerce is not going to work with our theme, there are instructions of WooCommerce how to set it to be compatible with any theme.

Qode

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