An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, ait, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from ait:

We usually go throught support questions several times a day to ensure you’ll get an answer ASAP. Please use our support forum for all your after-purchase questions as our support staff don’t have access to Comments section here on Themeforest. Thanks.

Support provided free of charge for the period of 1 year after puchase:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
Go to item support

Frequently Asked Questions

Are all background image variations included in the package?

Of course! You will also get PSDs for all of them.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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