298 comments found

  • Bought between 100 and 499 items
  • France
  • Has been a member for 4-5 years

hello, great theme, before buy i need to know if it’s possible to put on home page a 4 column portfolio under call us on your demo ?

Regards

vamtam

Thank you!

It is possible to place any of the standard 2, 3, 4 columns apart from ajax portfolio.

Regards: VamTam

  • Bought between 100 and 499 items
  • Has been a member for 7-8 years

Is there a way to make the responsive code go up to a 1900 px width monitor? I need a theme to be 100% width even with larger monitors.

vamtam

Hi there,

There is a possibility to do that, but you’ll have to email us as we’ll have to explain what you have to modify. Keep in mind that we haven’t tested it with such resolutions, so we don’t officially support that.

Regards: VamTam

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi, is it possible to remove the white background surrounding the logo? I just want it to be transparent.

vamtam

Hi there,

Thanks for purchasing!

Here is a solution: http://support.vamtam.com/solution/articles/31375-transparent-logo-background

Regards: VamTam

  • Bought between 100 and 499 items
  • France
  • Has been a member for 4-5 years
davco Purchased

Hello, how can i have the house icon for home on menu ?

  • Bought between 100 and 499 items
  • France
  • Has been a member for 4-5 years
davco Purchased

Great ;)

  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Has been a member for 4-5 years
  • Referred between 50 and 99 users
  • Bought between 10 and 49 items
  • Exclusive Author

Creative! Good luck mate

vamtam

Thank you!

  • Bought between 100 and 499 items
  • France
  • Has been a member for 4-5 years
davco Purchased

Sorry i have another question: what is the right size for small thumbnail under the slide?

vamtam

85/55 px should be fine.

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
  • United States
joro0924 Purchased

How do I get the sliders to work like the demo? Where 3 different images pop up

vamtam

Hi there,

Please kindly submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.

In order for you to access the Help Desk , the support team need to verify that you are our customer. Please log in to your profile in themeforest.net and visit this link:

http://themeforest.net/user/vamtam

You will see a contact form on the right hand side just bellow the “social profiles”

Please send a message from the contact form. Once we verify your email, you can email us, use the knowledgebase or open a support ticket on Vamtam Helpdesk.

Vamtam  Help Desk | Video Tutorials | Solutions

Thanks so much Vamtam

  • Has been a member for 4-5 years
  • Bought between 100 and 499 items
  • United States

One suggestion: Don’t lock your paying customers out of theme documentation. I’ve been sitting here waiting in approval-land, preventing immediate engagement in working with the theme.

It would be one thing if your theme control panel was intuitive for those migrating existing websites, but I’m at a complete standstill until you approve me to access documentation. Certainly will make me reconsider future purchases of your themes.

vamtam

Hi there,

Thanks for purchasing!

The documentation is public :) and it is accessible here: http://support.vamtam.com/solution/categories You will find 23 video guides and 100 + help articles.

If there is anything not covered by the guides please kindly submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.

I verified your email so you can open tickets in the Help Desk.

Regards: Vamtam

Default-user

Vamtam, When I accessed my /documentation folder within the theme, each topic area had this message: “In order to access the Help Desk, the support team need to verify that you are our customer. Please log in to your profile in themeforest.net and visit this link: http://themeforest.net/user/vamtam You will see a contact form on the right hand side just bellow the “social profiles” Please send a message from the contact form.. Once we verify your email, you can email us, use the knowledgebase or open a support ticket on Vamtam Helpdesk.”

Other than that – my documentation folder wasn’t giving me anything else.

-Thanks!

vamtam

Hi Scott,

I see now :) It should be Help Desk not Knowledgebase :) . We will fix that in the next update.

Regards: Vamtam

  • Bought between 50 and 99 items
  • Has been a member for 7-8 years
rmyers Purchased

Ok, what am I missing? I see the Paralax slider in your demo site but do not see any reference to it in the admin panel. You all really need to do a better job on you documentation. Using the same generic stuff for every template you make just does not cut it. I’m pulling my hair out hear looking for things that should be easy to find. The only thing I could find is a vid on generic “caption 1” “caption 2” and “caption 3”. There has to be more than this!!!

Please help.

vamtam

Hi there,

Thanks for purchasing Sintia!

Have you seen these two guides: http://support.vamtam.com/solution/categories/40625/folders/65582/articles/31579-how-to-create-multi-image-slides-as-seen-on-the-demo http://support.vamtam.com/solution/categories/40625/folders/65582/articles/31368-how-to-style-the-text-in-an-html-or-an-imge-slide

If you still have questions after reading the guides, please kindly submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.

Regards: VamTam

Default-user
rmyers Purchased

Neither of these answer my question. You have a Parallax slider in the demo. There is not admin section that I can see to set up the Parallax slider. Am I missing something?

vamtam

Hi mate,

I am trying hard to understand what you mean :). I see you are an experienced user so I suppose you have some expectation on how the slider works :). Please bear i mind that this is a custom slider made by us , we do not use ready – made plugins. This is the same slider we use for Kelta and Adept themes and so far it works great. It is simple and easy to set up and this is what most user expect.:)

Please provide admin credentials to our support staff I can assure you that you will be taken care of .

Regards: VamTam

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi, just checking on how flexible the home page is. Can the different elements be moved around…so that for instance the blog or portfolio with pictures appeared under the slider?

vamtam

Hi mate,

Yes, absolutely! Blog and portfolio are created with short codes , so you can place them anywhere.

Regards: VamTam

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Sorry to bother you again.

1.- Is it possible to use your theme with a full width layout, not fixed width one?

2.- Does the home page works without a slider?

3.- I´m planning an e-commerce site, can you tell me which e-commerce plugin is compatible with your theme?

Thanks in advance :)

vamtam

Hi again,

1. Yes

2. Yes

3. I do not think that any of the ecommerce plugins will work with the theme out of the box :) .

Regards: VamTam

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, Thank you very much for your theme, it is really cool! I bought it yesterday, but I’m having some trouble in the theme options. Whatever change I make there I receive an error message, the change doesn’t go through and sometimes the links loose their color and get the default dark blue from the browser. It is hard to read the message because the text is all messed up together, but it says something about allowed memory exhausted and something in the file lessc.inc.php. When I read about the exhausted memory I though it could be something from my hosting, but it still has a lot of space and I deleted a lot of things there. Do you have any idea on what it could be? Thanks Filipe

vamtam

Hi comunicrecife,

This happens when you have a low memory limit (RAM, not disk). We’ve explained how to fix this here: http://support.vamtam.com/solution/categories/2296/folders/4759/articles/30860--memory-limit-exhausted-error

Regards, Vamtam

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi, this theme looks great. One question though. It is compatible with WPML , so it must support RTL right? For example, Arabic? :) Thanks

vamtam

Hi, we support WPML and multiple languages but we don’t support RTL ones, sorry.

  • Bought between 50 and 99 items
  • Has been a member for 6-7 years

Love the theme and I want to purchase, but what happens is you don’t have a drop down menu or don’t have subsection under you main section. Will you have a long white empty bar running under the menu?

Hope this make since. All of you examples show a menu item with subsections. Any examples as I described?

vamtam

Thank you for the comments!

Yes you will have an empty bar but it doesn’t look bad at all even without the menu items :).

  • Bought between 50 and 99 items
  • Has been a member for 6-7 years

Are there any options to remove that bar, when there in no submenu and from around logo? I did a comp without sub-menu items and it looks like something is something is suppose to go in that bar. Other than that it is a real cool theme.

Thank you

vamtam

Hi,

There is no options in the Admin Panel but with a bit of CSS – yes. We will test and let you know .

Regards: VamTam

vamtam

Hi there,

Yes you can remove the bar easily .

Regarads: VamTam

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Philippines

My comment was flagged instead of simply providing a reply? Come on… Can you at least provide details of how to setup the theme?

vamtam

Hi mate :)

Thanks for purchasing!

You will find plenty of help resources and video guides here: http://support.vamtam.com/solution/categories.

There are public and no need to register.

If there are any issues that are not covered by our guides, please kindly submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.

Regards: Vamtam

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Philippines

Hello, I have been there but there is no documentation that I can find which covers the setup of the theme, the options within the theme or how it can be configured so that it looks like it does in the demo. At the moment, the site is a complete mess and nothing at all is displaying correctly. I added the slider as per your documentation, but nothing at all shows.

I am sorry to contact you on here, but I have gone though all the documentation and do not see anything at all that takes you through the theme. To top it off the documentation included seems to be broken and explains nothing about the theme and its settings.

And for the record, calling me a liar is not a very good move. I saw the message you left and it was slanderous. I have indeed read all of your documentation and can prove it with my browser history. I stated that I may have overlooked it. If the documentation exists, please show me where it is. That is all I ask, just to see the documentation that shows me how to use the theme and its settings to obtain an install like your demo. Can you provide a link to the documentation that shows you how to setup the theme so it looks like your demo or explains each item so that I know exactly what it does.

This is your customer service, calling customers liars?

Thank you

vamtam

Hi mate,

We do not provide support here as it is really difficult to track any communication.

We have prepared 23 video guides and 100 + help articles and they are still no use to you :)

As I said if there is anything not covered by the documentation you can rely on our dedicated support team.

Please provide admin credentials to have a close look , what you have done.

Regards: Vamtam

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Philippines

I have opened a ticket so that we can address this out of public view. However, I am furious that you would call me a liar instead of just providing a link to the documentation. That is totally unacceptable.

vamtam

Hi again,

23 video guides and 100 + help articles growing daily is a fully documented theme.

You can see that we have helpers in the Admin panel for almost any options.

The response time of the support staff the last week is way below 24 hours.

It is not appropriate to state in public things that may not be true.:)

Regards: Vamtam

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Great design guys,

I use Zenden and Studium , if there is any major difference in the Admin Panel?

Can i have full screen resizable slider as in Zenden?

Thanks?

vamtam

Thank you!

The framework is the same as are 90% of the options. You cannot have this slider. It is specific for Zenden theme only.

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