298 comments found

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Fatal error: Call to undefined function wp_get_theme() in /home/ricardodestro/www/raizesdesign1/wp-content/themes/sintia/wpv_common/wpv_framework.php on line 48

what i do ?

vamtam

Hi there,

Thank you for purchasing Sintia!

You should update your Wordpress to the latest version and then re-activate the theme again. Please open a ticket in our Help Desk if you have other issue. We do not conduct any support here as it is tough to track the communication .

Regards: VamTam

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hey VamTam

First of all – really great design. Sintia and Adeptstyle are the few business themes I know that do not look like WP theme :). Do not ever try to change this direction. :)

This is my first purchase in Themeforest, I was using templates from one of the biggest theme shops until recently. I am impressed by the sheer breadth of the options in the Admin Panel that to be honest scared me a bit at the beginning. :) .

No bugs found until now and here is the interesting part – your support is on a par with a hosting company :). It is just out of the ordinary. I am a big fan of forums – simply because in order to work the Help desk needs a rapid response time in hours not days. None of the theme shops I worked with have that and it sucks. Why bother wait for an answer 3 days when you can search the forums and find your answer.

So what happens with Vamtam :), 5 of my 6 tickets were answered in less than 8 hours and 1 – 24 hours as it required some snippets of code. I do not know how you do it but it is amazing. Thank you.

Other thing is that I have not used your Knowledgebase at all – the theme is pretty much intuitive for an user like me.

Sliders have limited options to move images and animations but are very easy to set up . I find the home slider heavy on some of my older machines but I suppose there is not much you can do with so many animations.

Guys, I checked the comments on your themes before I pressed the buy button and now I know why you are praised so much.

I am buying Adept in the next couple of days, just waiting for the client to confirm. Do your other themes have the same options?

Thaaaaaaaaaaaank you!!!!!!!!

vamtam

That’s a really a gorgeous review. We really appreciate it . I feel like you are going to ask something in return ? :)

All our themes are based on the same framework so you will find only small differences in the options.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
xorred Purchased

Grave bug: together with Better Wordpress Security, this theme causes “You don’t have sufficient privileges to access this page” error on almost all admin pages! And on “theme options” as well.

No other theme does that.

vamtam

:) Thanks for pointing that out. I haven’t tested the theme with this plugin. I will test it today. I will write here and send you an email as well.

vamtam

Hi,

I tested on two different installation with this plugin but I do not get an error massage. Can you send admin credentials over email .

Regards: Vamtam

Default-user
xorred Purchased

You have installed it, but have not configured it fully. Just configure (enable) all the settings and you will see the issue.

Just installing this plugin does nothing (in terms of security). I would like to note, that I have this plugin on 20+ sites and it’s fully compatible with all other themes / plugins I have.

vamtam

Settings Saved. Your website is now protected from most attacks.

Still no error. Do you mind having a quick look :) I can’t seem to replicate the error.

Default-user
xorred Purchased

I have sent you an e-mail. I am certain you miss to set all settings in the plugin – you can send me credentials to a test site of yours, I can do that.

vamtam

No email received yet ? You can reply to one of your tickets in the Help Desk.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

i dont see any shortcodes for checklists, arrow lists and such…. am i missing something?

vamtam

Hi there,

Please kindly submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.

In order for you to access the Help Desk , the support team need to verify that you are our customer. Please log in to your profile in themeforest.net and visit this link:

http://themeforest.net/user/vamtam

You will see a contact form on the right hand side just bellow the “social profiles”

Please send a message from the contact form. Once we verify your email, you can email us, use the knowledgebase or open a support ticket on Vamtam Helpdesk.

VamtamĀ  Help Desk | Video Tutorials | Solutions

Thanks so much

Vamtam

  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Most Wanted Bounty Winner
  • Won a Competition
  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • Referred between 100 and 199 users
+2 more

Hi there,

Update Sintia 2

Updated: October 22. 2012

How to update to Sintia 2 ?

New features
Infinite scrolling for blog and portfolio
Easy to use Sintia slider editor
Ajax portfolio share buttons
Support for an HTML portfolio item type for the standard porfolio
Fixes
Sintia slider button links
Ajax portfolio multi – category sorting
Improve pingback design
Improve iOS performance
Remove redundant code in header.php
Various minor fixes and improvements

Thank you!

  • Bought between 100 and 499 items
  • France
  • Has been a member for 4-5 years
davco Purchased

Hi Guy’s,

Thank you for the update, it settled my problem on my navigation bar, but since I do not have any text on my slides :(

I do a ticket.

vamtam

Please provide admin credentials if you haven’t done so.

  • Bought between 100 and 499 items
  • France
  • Has been a member for 4-5 years
davco Purchased

Done on my open ticket. ;)

vamtam

Thanks. What is the ticket number?- I will check it now, as I am curious :)

  • Bought between 100 and 499 items
  • France
  • Has been a member for 4-5 years
davco Purchased

4074

;)

  • Bought between 100 and 499 items
  • France
  • Has been a member for 4-5 years
davco Purchased
  1. 4074
  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

@ vamtam

I really like your theme. Its function very good on FF, but not in IE8 . Are you planning to fix browser issues? Please let me know, so it will be easy for me to make decision.

Once again for such nice Wordpress template. I appreciate your support.

Regards,

Ananya

vamtam

Thank you for your comments!

We will be more than glad to fix them. I checked again but I do not see any bugs. The website looks a bit different as IE8 doesn’t not support any of the new CSS3 animations as well as other features we have to use if we want the website to look good in modern browsers.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
cevans73 Purchased

Great theme! For the images of the portfolio items on the main page and on the portfolio pages, you have the image as a link to a bigger image. How can I instead make it so when you click on the image, it links to the portfolio page for that item?

vamtam

Hi there,

Thanks for purchasing! Please kindly submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.

In order for you to access the Help Desk , the support team need to verify that you are our customer. Please log in to your profile in themeforest.net and visit this link:

http://themeforest.net/user/vamtam

You will see a contact form on the right hand side just bellow the “social profiles”

Please send a message from the contact form. Once we verify your email, you can email us, use the knowledgebase or open a support ticket on Vamtam Helpdesk.

VamtamĀ  Help Desk | Video Tutorials | Solutions

Thanks so much

Vamtam

  • Bought between 100 and 499 items
  • France
  • Has been a member for 4-5 years
davco Purchased

Hello,

I’m really sorry to insist but I still have the same problem since the update, no more text h1, h2 appears in the slides. I need to deliver the website to my client. :(

Thanks a lot

vamtam

Hi David,

We answered long time ago :): Here is the answer, ticket 4047:

While trying to find out why an update hook hasn’t fired, I’ve accidentally uploaded a file with a syntax error in it. Can you send me an ftp account and I’ll fix it as soon as possible? Alternatively, you can change the file yourself – it’s wpv_theme/helpers/base.php. I’ve attached it to this email.

I suppose he is waiting for ftp access….... He will be back in a couple of hours and we will write to you.

Regards: VamTam

  • Bought between 100 and 499 items
  • France
  • Has been a member for 4-5 years
davco Purchased

i replace the file base.php with file attached but that fix nothing.

vamtam

It should be fixed now.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Congratulation for crating a gorgeous theme.

Pre-Purchase questions: Is it possible to, 1-change the video player size on the slider ? 2-have only one slide with one video on the homepage (with no buttons appearing) 3-Have different fonts for different heading types 4-Are there any cufon fonts ?

Finally, is it possible to have screenshots of the admin panel ?

Thanks

vamtam

Hi thempro,

Thank you for the comments!

1.Yes. 2 Yes. 3 Yes. 4 No , only Google fonts.

Here is a link to the screenshots: http://sintia.vamtam.com/theme-options/general-settings/

Regards: VamTam

  • Has been a member for 3-4 years
  • Bought between 50 and 99 items

Great design, interested in purchasing, quick question, does this come with the sample content to upload? Thanks

vamtam

Thank you !

The sample content is imported with one click from the Admin Panel including the Widgets :).

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
  • Referred between 1 and 9 users

In regards to the fellow who is having ” “You don’t have sufficient privileges to access this page” I doubt very much that your theme is causing the issue. It is often difficult to determine the problem as it often is db related. In the past I’ve gone in and changed the version of the MySQL Wordpress db to a lower level forcing the db to update. This has often solved the problem. Some times something is fishy with the user table entry too.

I have a list of steps that one can use to try and solve this problem

Runner2009 Burt Gordon

vamtam

Hi Burt, thank’s for the tip. What’s this list of yours?

  • Bought between 100 and 499 items
  • France
  • Has been a member for 4-5 years
davco Purchased
Hello, I have a small bug on the display module sharing and impossible to click on the links.. an idea ?: http://imageshack.us/a/img194/3453/screenux.jpg
vamtam

We will check it out. Please submit a ticket :). I haven’t come across bug like this one.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States
Boogaloo Purchased

How do you setup the footer like you have it in the demo version. I added all of the dummy content but still no footer elements like the demo, thanks!

vamtam

Hi there,

You can import the widgets from -theme options – quick import.

Regards: Vamtam

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
xorred Purchased

This is an important feature request: can the button font for the button shortcode be changed in the backend, same as for titles and generic text? The static mandatory font does not look well, if one customizes their fonts from the backend. Reason – try to put a – into the button… it becomes an underscore! ...

vamtam

Hi Alex,

Yes we will add this functionality if there are enough requests. In the meantime you can do this with CCS in your custom css area.

Regards: VamTam

Default-user
xorred Purchased

well you can certainly then consider this as a bug, as people can’t put dashes in buttons – they turn into underscores!

vamtam

Hi, this is a problem with the font. Take for example Rokkitt – http://www.google.com/webfonts/specimen/Rokkitt – the author has made the purely aesthetic decision to put the en-dash and em-dash slightly below the mean line of the font. There’s nothing we can do about it, since it’s neither related to the theme, nor under our control.

VamTam

Default-user
xorred Purchased

Well, you’ve made it the default font for Buttons, so it’s kinda under your control.

vamtam

:) I see. The button font comes from H4 settings in theme options – styles – general typography. So if you are not happy with this font you can change it.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
xorred Purchased

And another feature request would be a font selector for the sub-menu – as now, it’s using automatically the body font, which is not always acceptable especially in funky body fonts / funky sub-menu fonts scenarios.

vamtam

Hi Alex,

Yes we will add this functionality if there are enough requests. In the meantime you can do this with CCS in your custom css area.

Regards: VamTam

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