297 comments found

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States
Boogaloo Purchased

Adding the necessary css changes to either the input box located in the advanced section of the VanTam theme tab OR “all.css” seems to take effect until the page is refreshed. After refreshing multiple times it’s like the code is having no effect, any ideas?

EDIT : Nevermind, my goof, only all.css was resetting itself. Is there a css file I can modify directly rather than adding changes to the input box in the advanced section.

vamtam

Hi there,

Please kindly submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.

In order for you to access the Help Desk , the support team need to verify that you are our customer. Please log in to your profile in themeforest.net and visit this link:

http://themeforest.net/user/vamtam

You will see a contact form on the right hand side just bellow the “social profiles”

Please send a message from the contact form. Once we verify your email, you can email us, use the knowledgebase or open a support ticket on Vamtam Helpdesk.

Vamtam  Help Desk | Video Tutorials | Solutions

Thanks so much

Vamtam

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Nikolay and the whole Vamtam-Team, this is the best support I have experienced for a long long time! Thanks a lot !!! Oliver 8-)

vamtam

:) Thank you Oliver!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States
Boogaloo Purchased

How do you replace the home navigation with the home icon?

EDIT : Nevermind, found my answer in the knowledge base, sweet!

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • United States

Hey there… I LOVE this theme…but we are having an issue with the responsive design in Android…both on phone and tablets..the homepage slider justifies all the way left and squished..the problem is not there on ipad…If you have an email address I can send to ..I will attach a screen shot…it happens in both landscape format(with normal menu) and portrait (with mobile menu) on the android

vamtam

Hi Christopher,

Thank you for the kind words and choosing our theme!

We would be happy to help you determine the cause for this issue. Please kindly submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.

In order for you to access the Help Desk , the support team need to verify that you are our customer. Please log in to your profile in themeforest.net and visit this link:

http://themeforest.net/user/vamtam

You will see a contact form on the right hand side just bellow the “social profiles”

Please send a message from the contact form. Once we verify your email, you can email us, use the knowledgebase or open a support ticket on Vamtam Helpdesk.

Vamtam  Help Desk | Video Tutorials | Solutions

Thanks so much

Vamtam

  • Bought between 100 and 499 items
  • France
  • Has been a member for 4-5 years
davco Purchased
sorry back to you but I still have not received an answer to my problem with social icon (i send the bug to my ticket 4073 but doesn’t appear): http://imageshack.us/a/img194/3453/screenux.jpg

www.media-booster.com

Regards David

vamtam

Hi David,

I can’t find the ticket :). Please check if it is still open?What browser are you using? Thank you!

Regards: Vamtam

  • Most Wanted Bounty Winner
  • Won a Competition
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • Referred between 100 and 199 users
  • Exclusive Author
+1 more

There are connectivity issues to the servers in the Savvis datacenter in Boston, MA.

The problems are caused by the Sandy storm.

We hope the servers will be back soon. Sorry for any inconveniences.

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years

Bit concerned… Site is running fine, but now the WP-Admin is in a state of constant refresh.

If I disable the sites theme via FTP , WP-Admin works again. Clearly this is an issue with the theme.

Perhaps a coincidence but at same time this is happening, www.vamtam.com is offline.

Is there something in the theme that is reliant on the VamTam website?

vamtam

Hi there,

Please open a ticket and provide admin credentials. We will look into it right now.

Regards: Vamtam

Default-user

Where do I open a ticket.

The issue refers to the vamtam website being offline it appears (possibly the version checking?)

vamtam

Hi,

I also think so .

support.vamtam.com

Regards: Vamtam

Default-user

Ticket created :)

Default-user

all fixed. Thanks for that :)

  • Most Wanted Bounty Winner
  • Won a Competition
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • Referred between 100 and 199 users
  • Exclusive Author
+1 more

There are connectivity problems to servers in the Savvis datacenter in Boston, MA. Savvis report that their Boston datacenters are isolated. The datacenter itself is secure and operating on a backup power. The isolation is due to power loss at multiple POP locations. Savvis technicians are working on restoring the connectivity through alternative routes. An estimated time of resolution is unknown at this time.

  • Most Wanted Bounty Winner
  • Won a Competition
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • Referred between 100 and 199 users
  • Exclusive Author
+1 more

The servers are up and running :)

  • Bought between 500 and 999 items
  • France
  • Has been a member for 4-5 years
  • Referred between 100 and 199 users
melangeur Purchased

(sorry for this english… french user)

Ok ! Great Theme, and really great support. At this time, it’s the better support i ever seen on themeforest.

Good job from Vamtam.

vamtam

Thank you very much indeed !

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello, I have a small problem the Ajax Portfolio dosent show the video or Images at the top player. What did I do wrong?

vamtam

Hi there,

We would be happy to help you determine the cause for this issue.

Please kindly submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.

In order for you to access the Help Desk , the support team need to verify that you are our customer. Please log in to your profile in themeforest.net and visit this link:

http://themeforest.net/user/vamtam

You will see a contact form on the right hand side just bellow the “social profiles”

Please send a message from the contact form. Once we verify your email, you can email us, use the knowledgebase or open a support ticket on Vamtam Helpdesk.

Vamtam  Help Desk | Video Tutorials | Solutions

Thanks so much

Vamtam

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
KrisPhoto Purchased

Not sure if this has been asked or not, but…

Can this theme Play Self-Hosted Videos? Instead of playing videos from VIMEO or YouTube, can be played directly from my WebHost.

Thanks!

vamtam

Hi,

you can use any .swf, .ogg, .webm or .mp4 video. The theme will use <video> for ogg/webm/mp4, which is not supported by IE. If you’re targeting IE you are advised to use either flash videos or an external service like vimeo/youtube/dailymotion.

Regards: VamTam

Default-user
KrisPhoto Purchased

Thanks!!! :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States

Hi! First off, great theme! Before I buy, I have a couple quick questioins (sorry if these have already been asked)

1. Does this come with XML Demo Content (so it looks somewhat like the demo?) 2. I notice on the slide (purple/greenish), are these built into the slider and is it possible to keep those colors and add more? Lastly, is it possible to change the second background under the menu on different pages like: http://sintia.vamtam.com/pages/our-mission/ -The background for our mission?

Thank you so much! can’t wait for the answers so i can buy :)

vamtam

Thank you !

1. Yes it does. 2. Yes you can change the slide’s background color . The blue header on the inner pages is a global option and you cannot change it on a page by page basis. The title background is only the dark gray stripe behind the title and it is possible to change it on a page by page basis. http://sintia.vamtam.com/pages/services/
  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
jimia Purchased

Hello,

How do I get something similar to what is shown in the live template on a clean install? Can you send me the sql? I'm very confused on this as all I have is a plane theme page missing all the javascript functionality that seems to be in the live preview theme. Thanks.
vamtam

I am glad you found it :)

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
jimia Purchased

Cool, found it in admin section. Thank ya

vamtam

I am glad you found it :)

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 2-3 years

Pre purchase question, are there any psds included in purchase? thank you, Jason

vamtam

Hi there,

There is one included but it is only Home Page and basic styles.

Regards: Vamtam

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States
mdlhale Purchased

First off, awesome template and happy i bought it! Just a few quicks questions.

When creating or editing a slider, how can u change the image position? Like, I tried to edit the one thats a demo but dont need where you can have the text and logo (location on the slider)

Second, what is the pixel dimensions for the button images of the slider to make it fit 100%? Thank!

vamtam

Thanks for the kind words :)

Please kindly submit your question as a ticket on our secure Help Desk so that our dedicated support team can further assist you.

In order for you to access the Help Desk , the support team need to verify that you are our customer. Please log in to your profile in themeforest.net and visit this link:

http://themeforest.net/user/vamtam

You will see a contact form on the right hand side just bellow the “social profiles”

Please send a message from the contact form. Once we verify your email, you can email us, use the knowledgebase or open a support ticket on Vamtam Helpdesk.

Vamtam  Help Desk | Video Tutorials | Solutions

Thanks so much

Vamtam

  • Bought between 50 and 99 items
  • Brazil
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
Dnn Purchased

Hi, is possible to use custom icons, e.g., in services shortcode .

vamtam

Hi there,

Hi, if you want to modify the current set of icons or add new vector icons – we have explained how to do this on our support website : http://support.vamtam.com/solution/categories/2296/folders/9759/articles/31293-modifying-the-icon-font-sintia-and-newer- . Alternatively, if you don’t want to use vector icons, you can replace any [icon] shortcode with either [image] or simple HTML tags.

Regards: Vamtam

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years

can this be used on a wordpress multisite install? <- Ignore this, i just noticed i’d need an extended license for it which is way off my budget

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States
mdlhale Purchased

Is the featured image the only images that i used for the large picture and the small pictures thats a different size or can you change the small picture (when seeing multiple blogs) to adjust or a different picture like the demo? Thanks

vamtam

Hi mate,

Blog listing works with featured image only. You can place any images in the content of the blog post and they will show in the blog post itself.

On the demo website we use featured images only.

Please open a support ticket in our Help Desk if you have other questions as we try to conduct our support there :)

Regards: Vamtam

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