Sara_p

Sara_p supports this item

Supported

870 comments found.

Hi there, Please see this video I created about what the issues is.

http://housenkid.com/SistinaIssues/SistinaIssues.html

Please let me know if you can fix this issue. I really really want to use your theme. I can’t seem to get it to work. Thanks a lot for your help.

Here is the ticket: Request #60101

I know you guys are trying to release an update that fixes my problem. When is this happening. They tole me it would be yesterday.

imdat91

imdat91 Purchased

Hi ,

http://gyazo.com/8d42cf6a903c009607adaa89fa29386c have admin dashboard two areas.. How can make remove this ? I dont want see.

Thanks

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page (http://support.yithemes.com/home) open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

waynep16

waynep16 Purchased

On single product page, how do I

1) Move social bar under the product description tabs 2) Add new social media share button for instagram

Hi, please open a ticket in our support desk and ask this to our developers. This is a technical question and i can’t help you here :)

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain what do you need. thanks

jochemdu

jochemdu Purchased

Please update changelog so i know what changed in the just released new version :) Thanks!

jochemdu

jochemdu Purchased

V 1.7.2

Updated :)

Hi Sara! I really love my Sistina Shop. I am using the theme almost since the day it was released. And before that I used Mayashop, which I also love very much. – maybe a bit more, because back then, the yith support was way better and much faster than it is today. Which I think is very sad.

Anyways apart from the poorly maintained (new) support forum, there is one thing that bugs me very much. I already opened a support ticket for the issue and I was provided with a fixed file. So you’d expect that, with the next update, the file would be fixed in the updated version as well. But since I opened the ticket on February 5th until today, it has not been fixed in the official releases, that came out since then and each time I have to overwrite the related file in the theme folder. That is pretty annoying.

The related ticket id is 52171. The file provided by the support operator in that ticket is fixing the issue.

I opened two follow-up tickets to remind the developers to include this fix in the official update.

After updating to 1.7.2 today the error causing code lines are again in the file. .

Have a look at the screenshot I took The file causing this error in the console is sistina/theme/functions-theme.php

Now let me please add one more thing: why is the support forum not really a support forum anymore? People open threads and those threads never get answered. Only when opening support tickets, one receives useful answers. And even then, one has to wait days for an answer. And mostly the answer is something like: that must be a plugin issue.

When there was the former support forum, the support was much faster, and the forum was actually useful, because it was filled with useful topics that maybe already covered the answer to a question I wanted to ask. SO I never had to open a new thread. The “new” forum is like deserted. When posting a thread, no staff member ever answers. At least not in the sistina portion of the forum. I haven’t checked the maya part, becaus eI am not using it anymore.

I just wanted to let you know, that I am used to a better kind of service provided by yith themes. And I think the new forum really needs someone official to maintain the threads.

Other than that: Thanks for finally fixing the Sistina Theme Options framework which didn’t allow me to upload any images. I had to copy/paste any image links manually into the fields, because the overlay media upload overlay never opened after some update in the past. I can’t remember which one it was.

And one last thing: Please have a look at the Plugin: WooCommerce Germanized It is a must-have plugin for german WooCommerce users. Unfortunately sistina is not really compatible out-of-the-box with it. I had to tweak the checkout and cart quite a bit to make it play nice with each other. Please have a look at my adaptions here: https://wowstyles.de Please consider making sistina 100% compatible with this free plugin, which provides german WC-shops with the legally necessary functionalities in Germany. _

I hope you won’t feel offended by my honest words!

The theme is great and yith-support used to be great, too. I wish it was like that again :)

Best regards Saskia

I set up a test product in my shop, so you can actually test the checkout and see my checkout and cart adaptions in combination with WooCommerce Germanized. Please find that test item here: https://wowstyles.de/product/testprodukt/ (I didn’t make it available through the official catalogue for obvious reasons ;) )

Hi, i agree with you. Forym was useful. We switched to another support platform (zendesk) because we need to monitorate our developers: satisfaction rate, reply time and so on. We can’t check this using a support forum. Support forum are now empty because customers open ticket, not thread. But we are now working on a new rebuild of the support desk, with a new re-design and also with new content and a new forum. I hope we will improve this area very soon :) thanks

Hi Sara, thanks for your reply.

I noticed Guiseppe created a sticky thread in the sistina forum on June 22nd after my reminder ticket and the comment post above.

The sticky contains the file that was given to me back in February. Thank you for making this openly available to other sistina users.

I know that the ticket system is the reason for the emptiness of the support forum. Simply because no one ever answers any forum posts. Eventually people will contact the support team via ticket, which is logical, if no one answers the support forum threads :(

Do you have any thoughts on the other topics I mentioned above?

I was told that the issues will be fixed in version 1.7.2. Here is my ticket number. #60101 Theme very slow compared to other themes. It is still not working. Please fix this asap or give me my money back. I am tried of asking the questions.

can you make option : latest add product on homepage ? like this:

[show_products per_page=”12” category=”0” show=”latest” orderby=”menu_order” order=”desc” layout=”default” ]

you can use the show product shortcode and show the products using the “most recent” option for this..

Hi, I dont know if is just me, but I can’t find YITH WooCommerce Colors and Label Variations package on theme’s package. I receive a error message (invalid URL) when I try to instal from wp-admin. Please help. Thanks.

Almost all of my products are variable products and all of them have a set default attribute(s). Is there a way to make it so that the Add To Cart button is shown for them on the main page as opposed to the Set Options button? By main page I guess I mean any page but I have them in the 3 products tabs just like on the preview site. I know they are variable but is there a way maybe to put the default variations for the variable products?
Is there any documentation on short code details? E.g. What does category_2=”0” mean and what can I change it to? Thanks in advance!

Hi, please open a ticket in our support desk and ask this to our developers. This is a technical question and i can’t help you here :)

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain what do you need. thanks

predzao

predzao Purchased

error object(WP_Error)#9465 (2) { [“errors”]=> array(1) { [“plugins_api_failed”]=> array(1) { [0]=> string(214) “Ocorreu um erro inesperado. Algo pode estar errado com o WordPress.org ou a configuração deste servidor. Se você continuar a ter problemas, tente o Fórum de Suporte.” } } [“error_data”]=> array(1) { [“plugins_api_failed”]=> string(2) “N;” } } Something went wrong.

try install plugin: YITH WooCommerce Colors and Labels Variations

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page (http://support.yithemes.com/home) open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

predzao

predzao Purchased

using:

[show_products per_page=”12” pagination=”no” category=”0” show=”all” orderby=”date” order=”desc” layout=”default” ]

this appearing 6 products by line, how to appear 3 products per line?

by
by
by
by
by
by