Hi Sara_p we have got a very big issue with sistina… today we found the site broke up… it seems that your shortcuts don’t work anymore… please take a look at it asap… we filled a ticket #67203 to the developer… the site is in maintenance mode now… could you please try to do your best to resolve this issue? (I know you always do that
Any updates coming?
Since yesterday (26-10-2015) the menu is not working anymore. Besides that also the shortcuts don’t work anymore.
Please come with an update…!
We are very sorry for the issues you are experiencing and we immediately put all our resources to fix any kind of problem like the double menu or other CSS issues.
In order to immediately fix this:
1) please update your theme
If you still experience these issues
2) please access to the folder “wp-content/themes/theme_name/cache” via FTP and delete its content.
If you also have cache plugins like W3 Total Cache, WP Supercache, etc.
3) please empty all cache and reload the page.
In case you should still experience issues,
4) please open your theme options and save its settings again.
Now everything should be back to normal, but in any case, we are always available to help you as best as we can.
Please help after update menu broken i have 2 menu now
Please advise u see on http://boutique.goldtest.com/
Then in this page open a ticket and explain your issue. We suggest to include your url and if possible a temporary admin account on your site (only our developers can view this info, don’t worry) so we can review your setup and help you. thanks
This is a theme update issue, I installed it last night and theme was not even loading all I got was a white page listing 20 errors.. I installed my back up files and site is working fine again,.. Please stop blaming this on anything more then your theme, the update is not working as stated from many customers of yours.
I had the same problem with double menu’s!
I have also restored the website by placing the old back up. I hope that the theme developers are coding a real fix for this issue…!
I am thinking it is time to suck up the hours spent, the cost of the theme, the cost to pay for assistance with install and call this a total LOSS! Support for this theme is horrible! Cant get the simplest issue resolved. Thinking everyone should just WALK AWAY and cut their losses early.
i’m sorry to read this feedback, but there are so many customers that use this theme without any issue! Can you provide me the ticket id you opened so i can check the support process? thanks.
URGENT – all of a sudden the site just stopped working and shows a double menu and lots of errors – we didnt touch anything whats going on ?
Hi, my apologies for the issue you are experiencing. Sadly is not possible to provide technical support here, our developers can help you only asking you additional info about the issue, checking directly your site and so on. So i have to ask you to open a ticket in our support desk: register yourself in our site: http://www.yithemes.com Then active your theme in this page.
Hi, I dont know why the FAQs accordion doesnt open. Do you know why?: http://segundaortopedia.com/faqs/
I would like to see if Sara can help me. I have THREE tickets now – because apparently if I follow-up on same issue within same ticket – it gets placed into lower priority.
I am totally distraught about the entire experience. I have rebuilt this site using Sistina theme. The checkout places my site visitors into an infinite scroll. The options for the Products do not work. The sliders on homepage are now showing THREE boxes, verses the 4 – and listing all products in masonry style, verses a carousel like it is supposed to do.
I missed the launch date because the site totally fell apart on me. Much like that incident 17 days ago – when the sites went haywire, I was not made aware and thought it was on my end – so I took it down and completely rebuilt it.
Please provide me tickets id so i can check, thanks.
Is there a way to make the megamenu dropdown expand to the width of the titles/words of the [widest] menu section/column?
For example, if in your demo you named
Hi, interesting question! But i’m not a developer and i don’t know how to help you. Maybe you can ask this to our developers.
Register yourself in our site: http://www.yithemes.com Then in this page open a ticket and explain what do you need. I promise they will reply you as soon as possible thanks
I recently put 3 links in the menu section from the product categories. One is the parent category and the other two are children of that category. Problem is, that the parent category link page shows the Shop sidebar like I set but the other two dont. Is there a setting somewhere I need to change?
The category page’s sidebar is not being displayed correctly. The menu link I dragged from the Producy Category section to my menu brings me to a page that I thought would have the sidebar handled by Sistina Child->Sidebars->Pages—>Categories Sidebar (I set it to the Shop sidebar to no avail. It shows with a left sidebar and only has a tiny search box in it. NONE of my sidebars are structured that way so it must be some default setting. Thanks in advance!
<div class="yith-ajaxsearchform-container> and its elements:
search input field
and a input type submit.
In sistina/theme/woocommerce.php there is an add_action defined (woocoommerce_after_single_product_summary, yit_shop_single_socials, on line 111).
Could you tell me what the best way/practice is to remove this action in the child theme? We don’t want the social buttons to display after the product summary.
Looking forward hearing from you.
2 quick questions:
1) Is there a way to add a ‘Continue Shopping’ button to the screen after the add to cart button is clicked? I have variable products so I have to “Set Options” and then on the product page click Add To Cart. Once clicked, the message (has class ”.woocommerce-message”) appears up top that it was added and a View Cart button appears after it. I want to have a continue shopping button appear there so they dont need to click Shop up top every time.
2)Forgot my second question
Is there any documentation on the forms? I watched the video and read the short stuff in the theme docs but when I go to customize and add stuff to a new Contact Form, the fields do not display in order and are layed out on the resulting page very randomly. I kinda worked with trying to make each “row” of the page have fields in it that add to 12 since it kinda keeps them working properly. Please let me know where to look. The video and docs dont help much. Thanks!
I’d like to add a view (3) small icons to the slogan. I’ve found out that the img tag sometimes works and sometimes does not work (a is sometimes placed inside the image-tag).
Could you please tell me how to make placing the images inside the slogan?
Almost done with my file to file comparison to upgrade from 1.8.2 to 1.8.3 and there is no “woocommerce/single-product/price.php” in the new version that says was changed in the Changelog.txt. I assume we leave it alone?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
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