796 comments found

collylad Purchased

Hi…we are using version Home V (which shows ‘Categories’ on the home page)...how can we set it so we show 5 categories in a row instead of the default, which is 4? We actually want to show 10 categories, so that is why we want to put 5 on a row, so it balances and shows 5 categories on 2 rows. Thank you.

Sara_p

Hi, please open a ticket in our support desk and ask this to our developers. This is a technical question and i can’t help you here :)

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain what do you need. thanks

waynep16 Purchased

We use this with a child theme but pagination isn’t working..

any idea why?

http://shootblue.tv/_development/?product_cat=lenses
Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

Efisio Purchased

Salve, ho un problema con la gestione delle TAB all’interno della scheda prodotto. Dopo aver installato l’ultima versione del tema ho notato che quando apro un prodotto a catalogo, la scheda visualizzata non è quella della descrizione, ma quella relativa alla richiesta info, con relativo form annesso. C’è un modo per selezionare una tab predefinita in apertura articolo?

Grazie Efisio

Default-user
Efisio Purchased

Sono attivo, ma il file lo devo caricare nel tema figlio Sistina Child? Il percorso che è indicato è sbagliato wp-content/themes/sistina/theme/assets/js la cartella assets non c’è

Default-user
Efisio Purchased

Come non detto, ora funziona, grazie!!!

Hi. I’m using this theme at an affiliate website. How can I create for home and single product’s buttons open new window? And, how can I create logos open new window? Thanks. (My English is bad :( I’m sorry…)

Sara_p

Replied

cemilturken

Hi Sara_p. My ticket ID is 48112. Help me please. I can’t use many features of this theme. Thanks.

Sara_p

Replied!

Efisio Purchased

Salve, ho un’altro problema con il vostro tema, anzi due.

1. Sto testando il carrello e mi sono accorto che dopo aver effettuato l’ordine il carrello non si azzera, ma bensì rimangono invariati gli articoli presenti e non è possibile cancellarli e non mi permette neppure di aggiungerne altri (faccio queste prove loggato come amministratore). 2. Non capisco perché la visualizzazione a Griglia non mostra gli articoli in modo corretto (come nella demo del tema): nel mio caso ho due colonne di articoli e in teoria dovrei avere sempre due articoli per riga, invece in alcune righe ho solo 1 articolo, perché? Inoltre, come posso impostare 3 colonne di articoli?

Default-user
Efisio Purchased

Si ho visto, vi ho fornito i dati di accesso corretti e attendo la risoluzione del problema

Default-user
Efisio Purchased

Grandissimo supporto tecnico! grazie mille, problema risolto

Sara_p

Sono contenta :)

This started after updating woo and theme to current versions.

The issue we are having is that when an order is placed, the payment goes through, as client receives confirmation email directly from Authorize.net, but order is listed as PENDING on back end in Woocommerce, and consequently, no emails are sent to client that an order has been placed. I realize that the lack of notification is due to the status being PENDING not PROCESSING like it should be.

On a side note—if I run a transaction that is free (I have a custom coupon set up for testing purposes), the order is set to PROCESSING like it should be in the order list, and emails are sent appropriately.

We get no errors. Upon going through checkout process, after successful payment, customer is brought back to order details page with a “Thank you” message at the top.

At the moment, my client has to go in and manually set pending orders to processing, at which time, emails are sent out.

I have searched for 20 hours now and haven’t found a solution.

I am a designer, not a developer, so I don’t know much about coding, php.

The issue seems to be that Woocommerce is not receiving status of a successful payment from authorize.net which is then setting orders to pending, which eventually cancel themselves, and no emails are being triggered.

ANY and ALL help would be GREATLY APPRECIATED

I already submitted a ticket and it is still sitting awaiting assignment.

Sara_p

Please provide me your ticket id, thanks.

Hello is there a way to add static imgae header on category and individual product pages?

http:thejamaicangourmet.com/preview

ManagementServices

Thanks one more question. Currently the review ratings shows as such ”$$$$$” How do I change the ratings to stars like in the theme?

ManagementServices

nevermind got it changed

Hi Sara_p. Your support is very slow. I can’t use some shortcodes and features. Example, “products slider”, “Enable dropdown in sidebar widgets”, and some simple features do not work. I sent two more times before my site login information. I sent the login information for the two sites. But they confuse login information. I sent it again, but there was no answer. And I can’t see my tickets. And I can’t open new ticket. Do you hate me?

Sara_p

I not hate you :) and i’m sorry for your issues on our support desk. I really don’t understand why you can’t see your ticket or open a new ticket…can you provide me your username on our support desk? thanks

cemilturken

Thanks for your interest. I love this theme, but I can’t use some features. My username “cemilturken” on your support desk. I can see my ticket right now. My ticket ID is 48112. Can you see it please? Thank you so much. Kind Regards.

Sara_p

Just asked to my developer to check it asap. thanks

kjarmo Purchased

Star rating shows ”$$$$$” instead of stars. From what I see I’m not the only one. How can we change it back to stars?

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

jochemdu Purchased

Like kjarmo says: kjarmo PURCHASED 2 days ago Star rating shows ”$$$$$” instead of stars. From what I see I’m not the only one. How can we change it back to stars?

I have that on the child theme. Also woocommerce progress steps on checkout are messed up!

Hi Sara_p,

Is there an update coming soon?

Sara_p

We are checking right now compatibility with last wordpress and last woo commerce. Do you need a specific fix?

jochemdu Purchased

Hi Sara_P, I made a support request 49639. Can you please look into this ASAP? My client want to launch site before christmas (impatient..) and this is holding us back.

I’ve added photo examples to be as clear as possible and also included admin & ftp details.

Thank you.

Sara_p

Replied, please check. Thanks and Happy Holidays!

MUJKA Purchased

Is it safe to update the new WOOCOMMERCE 2.2.9 The new UK , EU VAT system is in the new Woocommerce release and I would like to comply it on time by January 1st. Can you please let us know?

Sara_p

Not yet, i’m sorry. We are checking right now to avoid compatibility issues. If you can’t wait, try to update in a test installation and report us the issues you find (if you find issues, of course) and we will work asap to fix them :)

MUJKA
MUJKA Purchased

Thank you. I will wait.

Sara_p

:) thanks and have a nice christmas.

igianni84 Purchased

Hi, I have a woocommerce in IT language, but some words are in english as “Welcome”, “Set Option, “Cart”, etc… Why? How do I do translate it in Italian language?

My Shop: http://www.svapoquadrato.com

Sara_p

Hi, please open a ticket in our support desk and ask this to our developers. This is a technical question and i can’t help you here :)

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain what do you need. thanks

hello, do you have the translation file of the theme in French?

Sara_p

No, i’m sorry, you can translate the theme yourself using the free PoEdit software. ;)

Hi Sara I’m using this theme at an affiliate website. How can I create for home and categories pages product’s buttons open new window? That show “Read more” on buttons. I use woocommerce external feature. Single products buttons good. I created it. But, example; when I use “Product Slider” shortcode on the Home, product’s buttons “Read More”. How can I create? Thanks.

Sara_p

Hi, please open a ticket in our support desk and ask this to our developers. This is a technical question and i can’t help you here :)

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain what do you need. thanks

cemilturken

Hi Sara_p. The ticket is #49909. Thanks

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