Sara_p

Sara_p supports this item

Supported

This author's response time can be up to 1 business day.

953 comments found.

Does the 6 April 2016 version of Sistina support Wordpress 4.5 and WooCommerce 2.5.5?

Hi there,

that version was released for WooCommerce 2.5.5 , an update for WP 4.5 version will be relased next week.

Just had to comment after getting some support help, fantastic stuff – just a small thing has helped meet a big requirement for our shop, thanks very much. If anyone thinking of purchasing this theme wants to see more examples, this is our commercial magazine shop, which is part of the biggest publishing distributors in the UK. https://magsdirect.co.uk/

Thanks very much for your feedback :)

Hello, could you please let me konw how to remove the “product inquiry” tab for all product pages (including the form)? I do not want to offer this kind of contact. Thanks in advance.

Hi there,

you can unset the value on the drop down called “Ask info form”, in the “Sistina / Them Option / Product Details page”

I unset (to empty) the “ask info dropdown” in Sistina > Theme Options > Shop > Product Details page and as result the form on the “product inquiry” tab disapeared, but not the “product inquiry” tab itself.

Please advise how to remove the tab in addition to the form.

Put this code on your custom style box :


li.info_tab active, #tab-info {

   display: none !important;

}

Is there a way perform two word search with OR instead of AND?

Example: I offer the product “chanel bag”. A user search for “chanel shoe”. Current result: “no results”. Expected result: Show all products that match either “chanel” OR “shoe” search terms.

Do you have any recommendation to solve this issue?

Hi there,

you can have this feature buying our plugin YITH WooCommerce Ajax Search Premium, take a look

PrintWoo

PrintWoo Purchased

Maintenance Mode – Admin I am locked out,, Please do not tell me to open a ticket, as I am not paying for extended support licence.. tell me how to fix this and I WILL handle it,, Your support will NOT allow me to open a ticket or post on your forum, I need help asap

PrintWoo

PrintWoo Purchased

Yes – I allowed Administrator, turned on the maintenance mode and hit save.. And it worked for the mode.. But No where would it allow me to log in.. So I uploaded a brand new down load of theme, and where ever your setting is it was over written with new files,, So what file is this in, in case this happens again

yith-andrea

yith-andrea Author Team

Dear customer,

when you enable the mainteneance mode the options is stored on the database(not in some files) and moreover you should be able to login on “yoursite/wp-login.php” , if it was not possible was not caused by mainteneance mode.

PrintWoo

PrintWoo Purchased

I do not use wp-login I use a script to hide that.. So that may have been the issue, but I assure you, I never touched the database to solve this..

Where can I change the text on the cart checkout page that says “FIRST TIME ON… CREATE AN ACCOUNT.”

yith-andrea

yith-andrea Author Team

Hi there,

the string is located on “wp-content/sistina/woocommerce/checkout/form-login.php”

I have changed everything from within both of the form-login.php files and I still do not get the results as expected. The code is changed to

<form method=”post” class=”login_checkout”> <label for=”username”><?php _e(‘Email’, ‘yit’); ?> </label>

but it still displays “Username or email” for the top Login section on the checkout page. I suppose I could’ve/must’ve missed something but I checked multiple times.
and in the /myaccount/form-login.php

<label for=”username”><?php _e( ‘Email’, ‘yit’ ); ?> </label>
but it still shows Username or email*

On the checkout page, under the Login section, where can I change the text for the ID input box that says “Username or email* “

yith-andrea

yith-andrea Author Team

You can find it in two places:

“wp-content/sistina/woocommerce/checkout/form-login.php” “wp-content/sistina/woocommerce/my-ccount/form-login.php”

Small typo there in your path (/myaccount/form-login.php) but in any case I caught it and solved the problem why your fix was not working.

I am still using WC 2.4.10 so I had to change those files from within the folder ”\woocommerce_2.4.x\” as opposed to [just] ”\woocommerce\”. Thanks for the help though. It did help me resolve it once I had a chance to get back to it. :)

yith-andrea

yith-andrea Author Team

Hi amirand,

if you told me before that still using WC 2.4, I wish tell you the right path, anyway happy to hear you solve it ;)

Anyway to reorder the FAQs without redoing them all? I typed them in the order that I had them written but the first typed is last on the list and vice versa. I thought it would be drag and drop to reorder but it seems that it is not. Thanks!

yith-andrea

yith-andrea Author Team

Hi there,

please write a ticket on our suoort desk, as we help you directly for your request.

I have decided to center my logo stretched across the top but I am having some trouble centering the navigation that now falls below the logo.

So far I tested and kinda accepted
/* navigation alignment [so far] / #header-right-content { max-width: 90%; float: none; margin-left: auto; margin-right: auto; }

/* css to center logo */ #logo { float:none; text-align:center; }

yith-andrea

yith-andrea Author Team

try this:

#header-container {
text-align: center;
}

#logo {

    float: none;
    width: 100%;
    text-align: center;

}

#header-right-content {

    float: none;
    display: inline-block;

}

vergara

vergara Purchased

Hi guys. I’m really annoying with something called NIUBBYS.ALTERVISTA. It seems that this template calls some script in that page, but that process is REALLY SLOW, it keeps loading a lot… i changed server because of this, and stills happens the same… i searched for this and in other template of you guys appears the explanation, and you told there that is not the clearest method and promise that you will fix this. That was a time ago… i have the last version of the template…

Please, tell me what to do with this. Thanks!

pd: the template is great, this is the only… bug?

yith-andrea

yith-andrea Author Team

Hi there,

we are gonna send an update to solve this problem within this week.

vergara

vergara Purchased

Thank you very much! cheers

waynep16

waynep16 Purchased

I bought this years ago and now want to buy again for another client but after looking at the demo, the search is SOOO SLOW ! and the page load times are sooo slow as well ! when will this be improved?

yith-andrea

yith-andrea Author Team

Hi wayne,

sometimes a live demo could be slow because many users are connected or because alla features are activated there are many ways to make your site fast and our Support Desk coudl easily help you to do it.

3rdstreet

3rdstreet Purchased

Hello, Is the latest release of sistina not compatible with the latest releases of WP and woo? We are having checkout difficulties on our site http://boringjigs.com/

3rdstreet

3rdstreet Purchased

when you try to click on “Place Order” the page would keep spinning as if it was waiting for a response. I tried different processors and got the same problem. I removed all the plugins and placed them back one at a time, that seemed to do the trick and it appears though the site is working again. Below is a screenshot of the plugins that were left out and have not been reinstalled.

https://snag.gy/4Eezdg.jpg

3rdstreet

3rdstreet Purchased

I am also experiencing extremely slow admin panel load speeds. I have implemented your suggestions on how to speed it up, and it has helped a bit but it is still slow, any advise on that?

Hi there,

we are sorry for you’ re experience, write a ticket on our Support Desk as we can investigate on your installation about your issue.

bluecola

bluecola Purchased

Hi there,

The search function (under the area “Zoek hier uw product”) on my site www.bellustoys.com is very slow.

3 seconds after entering the word “Krijt” the loading icon dissapears. After that it takes up to 3 seconds before all matches pop-up. So, in total it takes up to 6 seconds before the products pop-up.

Do you have any idea how to fix this issue and make the products appear faster?

Thanks in advanced!

Hi there,

we are sorry for your experience, anyway for this kind of issue you have to write a ticket on our Support Desk.

by
by
by
by
by
by