Sara_p

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Hi. we bought your theme and have used it successfully for several months, but a serious bug has now occurred and it is preventing sales being processed. Our client is based in the UK, so most of his customers are located in the UK. However, what is happening now is that a customer makes an order, but they get the following message in the SHIPPING section Sorry, shipping is unavailable to the United Kingdom (UK). If you require assistance or wish to make alternate arrangements please contact us. can you please advise urgently what is going on here? Note; we have the up to date theme installed.

Hi there, it seems you have some issue with WooCommerce Shipping settings, please write a ticket on our Support Desk an write here the ticket number, so i will check directly your problem.

Thanks for the reply, but we managed to arrange a fix ourselves, as we were not sure how long you would take to respond and it was urgent.

TOTALLY UNHAPPY. It has been TO WEEKS now and NOBODY has bothered to even try to resolve my issue with the homepage sliders. They are supposed to feature FOUR IMAGES at a time of which when you go tab to tab, you are brought to the next 4 images, etc. When you hit the tab, it just repopulates the entire homepage, the products go 4 columns by 4 rows and are only supposed to be 4 columns across and not down too. It looks AWFUL and I have been having nightmare after nightmare with this God Forsaken theme. I regret ever having purchased it – mostly due to LACK of support. I need this resolved. If I cannot get SOMEONE to assist – I will be forced to report to Envato and escalate my situation. From what I have seen – I am not the only one unhappy with the horrible customer service offered by the developers at YIH.

Hi, we are very sorry for your esperience, sometimes we need time to resolve the issues, please write here the ticket number so I will check directly what’ s going on with your ticket.

on stats of system i received this message “sistina/woocommerce/checkout\form-pay.php versão 1.6.4 esta desatualizado. A versão do core é 2.4.7,” and “sistina/woocommerce/single-product\price.php versão 1.6.4 esta desatualizado. A versão do core é 2.4.9,” i need update this item? how?

the button “Show wishlist icon” does not work, my wishlist also does not work, I can not enable and disable “wishlist” and “compare”

i installed again and it worked, but the link “http://mysite.com.br/wishlist/view/” not worked… only “http://mysite.com.br/wishlist”

Hi there, for this kind of issues just resave the permalink settings to solve.

Is latest theme version (1.8.4) compatible with Wordpress 4.4.1 and WooCommerce 2.5? Thanks!

yith-andrea

yith-andrea Author Team

Hi there, yes it is was properly released fot them ;)

nkdesign

nkdesign Purchased

Hi,

3 days ago I opened a ticket (id # 72327) on the support site (https://yithemes.com/my-account/support/tickets/) urgent reported making an error on my website but I have not ricuvuto response.

power answer?

yith-andrea

yith-andrea Author Team

Hi there, sorry, sometimes we need time to answer all tickets, aniway your ticket will answered soon, we didn’ t left anyone behind ;)

nkdesign

nkdesign Purchased

Thank you, please respond soon, I need to solve this problem by publishing our website

nkdesign

nkdesign Purchased

thanks, great support!

I want to make my front page like this : http://www.skinupltd.com/ ... means I want to show product category on front page with the number of items in them.. please help me…

where to set the catalog image ?

yith-andrea

yith-andrea Author Team

On “WooCommerce / Settings / Products / Display ” page with “Catalog Image size” option.

thanks.. solved

madous

madous Purchased

Hello After upgrading Wordpress to the latest version my website runs really slow, on error log i get this errors . [03-Feb-2016 06:30:06 UTC] PHP Warning: rename(/home/alexiousport/public_html/wp-content/uploads/2015/12/2014SkyBlueVoltOrange01-160×160.jpg,/home/alexiousport/public_html/wp-content/uploads/2015/12/2014SkyBlueVoltOrange01-80x80@2x.jpg): No such file or directory in /home/alexiousport/public_html/wp-content/themes/sistina/core/yit/Image.php on line 554 [03-Feb-2016 06:30:06 UTC] PHP Stack trace: [03-Feb-2016 06:30:06 UTC] PHP 1. {main}() /home/alexiousport/public_html/index.php:0 [03-Feb-2016 06:30:06 UTC] PHP 2. require() /home/alexiousport/public_html/index.php:17 [03-Feb-2016 06:30:06 UTC] PHP 3. require_once() /home/alexiousport/public_html/wp-blog-header.php:16 [03-Feb-2016 06:30:06 UTC] PHP 4. do_action() /home/alexiousport/public_html/wp-includes/template-loader.php:12 [03-Feb-2016 06:30:06 UTC] PHP 5. call_user_func_array:{/home/alexiousport/public_html/wp-includes/plugin.php:525}() /home/alexiousport/public_html/wp-includes/plugin.php:525 [03-Feb-2016 06:30:06 UTC] PHP 6. WC_AJAX::do_wc_ajax() /home/alexiousport/public_html/wp-includes/plugin.php:525 [03-Feb-2016 06:30:06 UTC] PHP 7. do_action() /home/alexiousport/public_html/wp-content/plugins/woocommerce/includes/class-wc-ajax.php:82 [03-Feb-2016 06:30:06 UTC] PHP 8. call_user_func_array:{/home/alexiousport/public_html/wp-includes/plugin.php:525}() /home/alexiousport/public_html/wp-includes/plugin.php:525 [03-Feb-2016 06:30:06 UTC] PHP 9. WC_AJAX::get_refreshed_fragments() /home/alexiousport/public_html/wp-includes/plugin.php:525 [03-Feb-2016 06:30:06 UTC] PHP 10. woocommerce_mini_cart() /home/alexiousport/public_html/wp-content/plugins/woocommerce/includes/class-wc-ajax.php:166 [03-Feb-2016 06:30:06 UTC] PHP 11. wc_get_template() /home/alexiousport/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php:1306 [03-Feb-2016 06:30:06 UTC] PHP 12. include() /home/alexiousport/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php:199 [03-Feb-2016 06:30:06 UTC] PHP 13. WC_Product_Variation->get_image() /home/alexiousport/public_html/wp-content/themes/sistina/woocommerce/cart/mini-cart.php:43 [03-Feb-2016 06:30:06 UTC] PHP 14. get_the_post_thumbnail() /home/alexiousport/public_html/wp-content/plugins/woocommerce/includes/class-wc-product-variation.php:355 [03-Feb-2016 06:30:06 UTC] PHP 15. wp_get_attachment_image() /home/alexiousport/public_html/wp-includes/post-thumbnail-template.php:148 [03-Feb-2016 06:30:06 UTC] PHP 16. wp_get_attachment_image_src() /home/alexiousport/public_html/wp-includes/media.php:802 [03-Feb-2016 06:30:06 UTC] PHP 17. image_downsize() /home/alexiousport/public_html/wp-includes/media.php:753 [03-Feb-2016 06:30:06 UTC] PHP 18. apply_filters() /home/alexiousport/public_html/wp-includes/media.php:183 [03-Feb-2016 06:30:06 UTC] PHP 19. call_user_func_array:{/home/alexiousport/public_html/wp-includes/plugin.php:235}() /home/alexiousport/public_html/wp-includes/plugin.php:235 [03-Feb-2016 06:30:06 UTC] PHP 20. YIT_Image->convert_image_downsize() /home/alexiousport/public_html/wp-includes/plugin.php:235 [03-Feb-2016 06:30:06 UTC] PHP 21. YIT_Image->image() /home/alexiousport/public_html/wp-content/themes/sistina/core/yit/Image.php:600 [03-Feb-2016 06:30:06 UTC] PHP 22. YIT_Image->vt_retina_resize() /home/alexiousport/public_html/wp-content/themes/sistina/core/yit/Image.php:297 [03-Feb-2016 06:30:06 UTC] PHP 23. YIT_Image->vt_resize() /home/alexiousport/public_html/wp-content/themes/sistina/core/yit/Image.php:406 [03-Feb-2016 06:30:06 UTC] PHP 24. rename() /home/alexiousport/public_html/wp-content/themes/sistina/core/yit/Image.php:554 [03-Feb-2016 20:14:42 UTC] PHP Warning: include_once(/home/alexiousport/public_html/wp-content/plugins/woo-order-export/woo-order-export.php): failed to open stream: No such file or directory in /home/alexiousport/public_html/wp-settings.php on line 254 [03-Feb-2016 20:14:42 UTC] PHP Warning: include_once(/home/alexiousport/public_html/wp-content/plugins/woo-order-export/woo-order-export.php): failed to open stream: No such file or directory in /home/alexiousport/public_html/wp-settings.php on line 254 [03-Feb-2016 20:14:42 UTC] PHP Stack trace: [03-Feb-2016 20:14:42 UTC] PHP Stack trace: [03-Feb-2016 20:14:42 UTC] PHP 1. {main}() /home/alexiousport/public_html/index.php:0 [03-Feb-2016 20:14:42 UTC] PHP 1. {main}() /home/alexiousport/public_html/index.php:0 [03-Feb-2016 20:14:42 UTC] PHP 2. require() /home/alexiousport/public_html/index.php:17 [03-Feb-2016 20:14:42 UTC] PHP 2. require() /home/alexiousport/public_html/index.php:17 [03-Feb-2016 20:14:42 UTC] PHP 3. require_once() /home/alexiousport/public_html/wp-blog-header.php:12 [03-Feb-2016 20:14:42 UTC] PHP 3. require_once() /home/alexiousport/public_html/wp-blog-header.php:12 [03-Feb-2016 20:14:42 UTC] PHP 4. require_once() /home/alexiousport/public_html/wp-load.php:37 [03-Feb-2016 20:14:42 UTC] PHP 5. require_once() /home/alexiousport/public_html/wp-config.php:82 [03-Feb-2016 20:14:42 UTC] PHP Warning: include_once(): Failed opening ’/home/alexiousport/public_html/wp-content/plugins/woo-order-export/woo-order-export.php’ for inclusion (include_path=’.:/opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/php’) in /home/alexiousport/public_html/wp-settings.php on line 254 [03-Feb-2016 20:14:42 UTC] PHP Stack trace: [03-Feb-2016 20:14:42 UTC] PHP 1. {main}() /home/alexiousport/public_html/index.php:0 [03-Feb-2016 20:14:42 UTC] PHP 2. require() /home/alexiousport/public_html/index.php:17 [03-Feb-2016 20:14:42 UTC] PHP 3. require_once() /home/alexiousport/public_html/wp-blog-header.php:12 [03-Feb-2016 20:14:42 UTC] PHP 4. require_once() /home/alexiousport/public_html/wp-load.php:37 [03-Feb-2016 20:14:42 UTC] PHP 5. require_once() /home/alexiousport/public_html/wp-config.php:82 [03-Feb-2016 20:14:42 UTC] PHP 4. require_once() /home/alexiousport/public_html/wp-load.php:37 [03-Feb-2016 20:14:42 UTC] PHP 5. require_once() /home/alexiousport/public_html/wp-config.php:82 [03-Feb-2016 20:14:42 UTC] PHP Warning: include_once(): Failed opening ’/home/alexiousport/public_html/wp-content/plugins/woo-order-export/woo-order-export.php’ for inclusion (include_path=’.:/opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/php’) in /home/alexiousport/public_html/wp-settings.php on line 254 [03-Feb-2016 20:14:42 UTC] PHP Stack trace: [03-Feb-2016 20:14:42 UTC] PHP 1. {main}() /home/alexiousport/public_html/index.php:0 [03-Feb-2016 20:14:42 UTC] PHP 2. require() /home/alexiousport/public_html/index.php:17 [03-Feb-2016 20:14:42 UTC] PHP 3. require_once() /home/alexiousport/public_html/wp-blog-header.php:12 [03-Feb-2016 20:14:42 UTC] PHP 4. require_once() /home/alexiousport/public_html/wp-load.php:37 [03-Feb-2016 20:14:42 UTC] PHP 5. require_once() /home/alexiousport/public_html/wp-config.php:82 [03-Feb-2016 20:14:42 UTC] PHP Warning: strpos(): Empty needle in /home/alexiousport/public_html/wp-includes/plugin.php on line 679 [03-Feb-2016 20:14:42 UTC] PHP Warning: strpos(): Empty needle in /home/alexiousport/public_html/wp-includes/plugin.php on line 679 [03-Feb-2016 20:14:42 UTC] PHP Stack trace: [03-Feb-2016 20:14:42 UTC] PHP Stack trace: [03-Feb-2016 20:14:42 UTC] PHP 1. {main}() /home/alexiousport/public_html/index.php:0 [03-Feb-2016 20:14:42 UTC] PHP 1. {main}() /home/alexiousport/public_html/index.php:0 [03-Feb-2016 20:14:42 UTC] PHP 2. require() /home/alexiousport/public_html/index.php:17 [03-Feb-2016 20:14:42 UTC] PHP 2. require() /home/alexiousport/public_html/index.php:17 [03-Feb-2016 20:14:42 UTC] PHP 3. require_once() /home/alexiousport/public_html/wp-blog-header.php:12 [03-Feb-2016 20:14:42 UTC] PHP 3. require_once() /home/alexiousport/public_html/wp-blog-header.php:12 [03-Feb-2016 20:14:42 UTC] PHP 4. require_once() /home/alexiousport/public_html/wp-load.php:37 [03-Feb-2016 20:14:42 UTC] PHP 4. require_once() /home/alexiousport/public_html/wp-load.php:37 [03-Feb-2016 20:14:42 UTC] PHP 5. require_once() /home/alexiousport/public_html/wp-config.php:82 [03-Feb-2016 20:14:42 UTC] PHP 6. include_once() /home/alexiousport/public_html/wp-settings.php:254 [03-Feb-2016 20:14:42 UTC] PHP 5. require_once() /home/alexiousport/public_html/wp-config.php:82 [03-Feb-2016 20:14:42 UTC] PHP 6. include_once() /home/alexiousport/public_html/wp-settings.php:254 [03-Feb-2016 20:14:42 UTC] PHP 7. WC() /home/alexiousport/public_html/wp-content/plugins/woocommerce/woocommerce.php:515 [03-Feb-2016 20:14:42 UTC] PHP 7. WC() /home/alexiousport/public_html/wp-content/plugins/woocommerce/woocommerce.php:515 [03-Feb-2016 20:14:42 UTC] PHP 8. WooCommerce::instance() /home/alexiousport/public_html/wp-content/plugins/woocommerce/woocommerce.php:511 [03-Feb-2016 20:14:42 UTC] PHP 8. WooCommerce::instance() /home/alexiousport/public_html/wp-content/plugins/woocommerce/woocommerce.php:511 [03-Feb-2016 20:14:42 UTC] PHP 9. WooCommerce->__construct() /home/alexiousport/public_html/wp-content/plugins/woocommerce/woocommerce.php:116 [03-Feb-2016 20:14:42 UTC] PHP 9. WooCommerce->__construct() /home/alexiousport/public_html/wp-content/plugins/woocommerce/woocommerce.php:116 [03-Feb-2016 20:14:42 UTC] PHP 10. WooCommerce->define_constants() /home/alexiousport/public_html/wp-content/plugins/woocommerce/woocommerce.php:152 [03-Feb-2016 20:14:42 UTC] PHP 10. WooCommerce->define_constants() /home/alexiousport/public_html/wp-content/plugins/woocommerce/woocommerce.php:152 [03-Feb-2016 20:14:42 UTC] PHP 11. plugin_basename() /home/alexiousport/public_html/wp-content/plugins/woocommerce/woocommerce.php:179 [03-Feb-2016 20:14:42 UTC] PHP 11. plugin_basename() /home/alexiousport/public_html/wp-content/plugins/woocommerce/woocommerce.php:179 [03-Feb-2016 20:14:42 UTC] PHP 12. strpos() /home/alexiousport/public_html/wp-includes/plugin.php:679 [03-Feb-2016 20:14:42 UTC] PHP 12. strpos() /home/alexiousport/public_html/wp-includes/plugin.php:679 Please assist

yith-andrea

yith-andrea Author Team

Hi there, please this is not the right place to show a long error message, here we provide a quick support and pre sales questions, so please write this message to our Support Desk as we can help you better for your issue.

madous

madous Purchased

Hello Andrea and really sorry for the long post, i will post this to the Support desk !

yith-andrea

yith-andrea Author Team

;)

predzao

predzao Purchased

as I can show ‘delivery classes’ in products below the price page?

predzao

predzao Purchased

I wanted to show that delivery of the product class

and not the “My Classes Delivery List”

which parameter? echo $parameter

predzao

predzao Purchased

I have 2 types of product labels, as I do for every type of label you see a message?

yith-andrea

yith-andrea Author Team

For this advanced request is better you write a ticket on our Support Desk as they can help you directly.

Hi. I’m having problems with the translation of the store. I followed the step by step (the instructions included in the documentation of the theme) instructions, but the store is still not translated at all. Help me fix it, please.

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