857 comments found

Hi Sara_p,

Any updates coming soon?

Sara_p

Maybe, why you are asking this? :)

Default-user

We are hoping to update to Woocommerce 2.3.7

Hi, I need show recent_products on hompage in products_tabs. But when I use shortcode recent_products in show_2, do not load it. What is the correct shortcode to show last added products in the TABS? Thanks

Sara_p

Hi, please open a ticket in our support desk and ask this to our developers. This is a technical question and i can’t help you here :)

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain what do you need. thanks

Sara Regards,

There is a problem in the developer console that prevents the correct loading this theme when the site is rendered via http: //

Uncaught SecurityError: Failed to run ‘getImageData’ on ‘CanvasRenderingContext2D’: The canvas Has Been tainted by cross-origin date.

This type of failure is due to issue addressed in this link https://developer.mozilla.org/en-US/docs/Web/HTML/CORS_enabled_image

This is a very bad problem that affects the correct display of this theme! I sent a test request my ticket to 12 days (Request # 56119)

I feel frustrated by the silence of the support team! Could you this time giving me an encouraging position on the fix for this problem Sara?

The solution of this issue will benefit all buyers legion of this issue, is not an isolated service, devoting attention to this issue will be of great help to all its customers.

ciberconecta

please try again

ciberconecta

Please, I opened the Request # 56119 on April 07! It’s almost 20 days !! As the issue resolved this problem?

Sara_p

replied. My apologies if we take time for this but this is a very strange issue we can’t understand or replicate in our test installation. :(

predzao Purchased

I updated and began the error occurs

‘Parse error: syntax error, unexpected T_PAAMAYIM_NEKUDOTAYIM in H:\root\home\predzao-001\www\madric\loja\wp-content\themes\sistina\core\lib\vendors\tgm-plugin-activation\class-tgm-plugin-activation.php on line 1158’

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

Please, I opened the Request # 56119 on April 07! It’s almost 20 days !! As the issue resolved this problem?

Sara_p

replied. My apologies if we take time for this but this is a very strange issue we can’t understand or replicate in our test installation. :(

After update… site is messing up! Where is the revolution slider?

Sara_p

We just sent you a new password. Open a ticket and let me know the ticket id, thanks.

barreoblique

this is #57806 slider dont work

barreoblique

Tickets responded … but far from being resolved. Slider dont work since update.

rakisuy Purchased

Hi!

I have problem in user registration http://www.cademil.com.uy/mi-cuenta/

Complete the form, and when I press send, nothing happend.

Any idea of how I can solve this?

Thanks!

Sara_p

Hi, please open a ticket in our support desk and ask this to our developers. This is a technical question and i can’t help you here :)

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain what do you need. thanks

rakisuy Purchased

Hi!

How I can do to add information on form send? Any add_filter or something?

Thanks

Sara_p

Hi, please open a ticket in our support desk and ask this to our developers. This is a technical question and i can’t help you here :)

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain what do you need. thanks

PRE SALES:

Can I create Custom filters for the shop ?

I would like to have filters not related to clothing.

Does the theme support custom filters , eg like hours, minutes or length?

Sara_p

Yes, you can create custom filters

Hey guys,

Your theme layout with the big search bar at the top is brilliant! 1 step away from buying it, I wanted to ask: Is it possible to tweak the live-search/ajax-search function so that not just product names, but also product categories are considered?

For example, typing in “t-shirt” will bring t-shirts, typing in “woman collection” results in “no results” even though there is a product category with this name.

cheers :)

Sara_p
You can use the premium version of our ajax search plugin available here: https://yithemes.com/themes/plugins/yith-woocommerce-ajax-search/

this plugin search also for product categories, if you enter the category name you can find a list of all products of this category.

imdat91 Purchased

Hi, i how to disable for front homepage ” add me newsletter ” extension.

I dont want see it newsletter system for hompage

Sara_p

Sistina > theme options > footer > newsletter form, you can set it in “off” :)

Default-user
imdat91 Purchased

haha yeea ! i see it now. Thanks

Sara_p

You’re welcome :)

Big Big problems with the theme! no response from the support team. I am looking for a simple solution with no answer from your side. I love the theme but it has a php memory leak.Please get in touch with me asap. The site has been going offline a lot. WHen I use a free theme from WooCommerce, everything seems to work great. When I use your theme with Woocommerce, everything goes bad and server crashes. I see a lot of processes created by your theme that does not shut off. Please contact me and help me fix this. Thanks.

Sara_p

Do you have 4000+ products with a shared hosting. Very bad. You need a more powerful hosting solution if you want to have a lot of products in your database!

Default-user

Not true at all. I changed the theme and everything works fast and smooth. Please refund my money and take away the license. I have wasted a lot of my time here. Bad service.

Sara_p

I’m sorry but we can’t provide a refund for themes we sell on themeforest, we not manage our sales. Only envato can refund you so you can try to open a ticket here and explain your issues. thanks

blieben Purchased

Is there an update that fixes the cart totals being shown twice on the side? I have woo 3.8 and updated the theme to whats on here for download?

Sara_p

Update the theme to the last version, you will fix the issue :)

Hello Sara I really want to buy this theme. Will it work with woocommerce 2.3.9 with no issues? Thank you in advance Vanda

Sara_p

No issues :)

escius Purchased

To dipeshthetime, I had the same issue as you did with 4,000+ products. It was because faulty programming by the theme author. I told them about it in another one of their themes “mindig” and they told me the same thing, that I needed better hosting. well I found the problem on Mindig and now the same issue is on Sistina.

I will offer the fix here for free, but the theme author needs to admit fault and release an update ASAP.

yit_get_shop_products() /home/bepn/public_html/wp-content/themes/sistina/theme/shortcodes-woocommerce.php:25

Hi there,

Where do I find the original files for Ajax layered filter? I’m assuming this is the search box.

Thanks in advance.

Hi,

I am noticing an issue with the searchbox. When an item is typed in the input field and selected from auto complete, a pop-up window appears telling the user that the item has been added to the cart. This error only happens in the home page.

Also the search box will not take you to the search results page unless you hit okay.

Can you please help us with this issue

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