168 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
elinadg Purchased

Hi,

There seems to be bug with “Page Options” meta box in page edit screen – it does not display any options. I assume this has the same functionality as “Post Options” meta box on post edit screen, which works fine.

How could we fix this issue?

Thunderbuddies

Hi,

I cannot see a problem with my installation. Could you send an admin account to our ticket system at http://freshline.ticksy.com ?

Thanks & regards, tb

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Sorry if this a repeat – wish there was a support search function.

My shortcode insert button doesn’t work for all options – e.g.: clicking tabs brings up the insert icons option.

Is there a list of shortcodes anywhere?

Great theme though.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Microlancer Beta Tester

how to completely clean area <head> ** </ head> In what files it done?

Thunderbuddies

Hi,

the head is in the header.php file.

Kind regards, tb

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Microlancer Beta Tester

or how to optimize the template for fast loading website?

Thunderbuddies

Hi,

you can use Caching Plugins for that. A nice article about that: http://wp.tutsplus.com/tutorials/scaling-caching/wordpress-caching-plugins/

Kind regards, tb

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
eyrart Purchased

hey there

i wondered if there was a fix for the social timeline (your twitter account is working, but not mine)

I have another problem : I have double post in my blog page, and if i post a third, it is triple… any idea?

last problem : latest post widget does not display the titles on the same line as the date… many thanks , can’t wait !

I contacted you with this message on frshline ticky too… please help :)

Default-user
eyrart Purchased

i found solutions for blog and title, it was the format of date, and postcounter on 1 for the loop.

Stays the problem with twitter, yours is okay, mine will break the page.

Thunderbuddies

Hi,

we will create an update asap!

Kind regards, tb

  • Bought between 100 and 499 items
  • Has been a member for 1-2 years
  • Referred between 1 and 9 users

Is it ok to update to WP 3.6 with this theme?

Default-user

Any support on this theme to answer questions???

Thunderbuddies

Hoppla, oversaw that one. I just updated our demo version with no problem. If you face any problem please contact our support at http://freshline.ticksy.com

Thanks and kind regards, tb

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States

I contacted you a week ago on your Ticksy support site about two problems I have with this theme. I also emailed you this week. I still have not received a response.

I installed this theme a week ago. The slider does not install. There’s no link on the list of plugins to install. When I click the Install link, it just takes me to the default home page.

Also, it appears that that TinyMCE plugin is not installing, either. When I go to create a page or post, I can type text only in the headline field. The editing icons don’t appear, and I can’t type text or cut/paste text to create anything.

I have taken several steps on my own to attempt to fix this, and none of them work. I need your help.

I purchased this theme for my business. I shut down my office for a day last week so I could work on updating my website. It was a huge waste of time and money. I have been at a standstill for a week and cannot do anything until these issues are resolved.

It is fortunate that I did not purchase this theme for a client who was expecting me to meet a deadline. I’d look pretty unprofessional right now if that were the case.

You have not responded on your support forum or when I emailed you. I hope you will respond to me here.

Thunderbuddies

Hi,

this all sounds like your WordPress installation is not working correctly or your server has some strange restrictions.

Please contact your hosting company to have a look at it or maybe a reinstall of WordPress.

Kind regards, tb

catenacreations

No, that’s not the problem. I suspected this. So I deactivated this theme, then activated Twenty Thirteen and it worked. Then I tried Twenty Eleven, and that worked, too. So if it was the installation, these wouldn’t have worked, either. And this doesn’t address the issue with the slider.

Thunderbuddies

Strange, when someone is the first to mention something like this after hundreds of sales it is in 99% the server :) I check the Skybox tickets and will take a look at your installation!

Kind regards, tb

catenacreations

Well, you finally replied on Sept. 17, but you only addressed half my issue. I still can’t build pages in this theme!

Also, I also requested and received a refund from Themeforest because you didn’t respond by 9/13. It took 2 1/2 weeks to address half my issue. I don’t have that kind of time to wait for help, and neither do most web designers who are building sites for clients.

Thunderbuddies

Hi,

thanks for the feedback, server misconfigurations are unfortunately out of our reach.

Best of luck with the new theme!

Kind regards, tb

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi Guys,

Are you going to update the template for skybox to WP3.6…

Thanks a lot!! PS loved working with skybox, real pleasure!

Patrick

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Microlancer Beta Tester

how to minimize load on the server?

Thunderbuddies

Hi,

you could go for WordPress cache plugins and webserver tweaks like caching and zipping (better ask your webhosting company about that stuff :) ).

Kind regards, tb

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Italy
Durbans Purchased

Hi! The widget “SkyBox Twitter feed” don’t work! In the page “Social timeline” Twitter doesn’t update. Any suggestions?

TY

Thunderbuddies

Hi,

I am in discussion with the plugin author about how to fix that. Will update when we have a solution.

Kind regards, tb

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

When I custom crop my thumbnails for the featured images, the crop does not display correctly on the Grid Blog Sidebar page. It shows the default centered crop instead. Is this fixable? Without a custom crop my featured image thumbnails are a mess and I cannot use this theme—and I already bought it.

Default-user

Per previous comment, re: thumbnails, here is a link to the blog grid page that is displaying the incorrectly cropped thumbnail:

http://69.89.31.224/~amyventu/grid-blog-sidebar/

See the “test for thumbnail crop” post at top left. Thumbnail is a duplicate image I used in another post (below right, “Necklaces Pins and Other Pretties, Part 1”) but the “test” image’s thumbnail is cropped differently in media library than original image.

Here is a screenshot of the “test” image in media library showing the different thumbnail crop. Yet, it is not displaying correctly in grid blog sidebar thumbnails:

http://grab.by/qrRm
Default-user

Hoping someone is reading the comments or support pages? I’ve been trying all day today and last night to get the thumbnail crops to show correctly on the blog grid page to no avail. Anyone out there who can advise? Thank you!

Thunderbuddies

Hi,

sorry we are not working on the weekend. Not sure yet how the cropping part will work since we resize the images too. Will have a look on monday!

Kind regards, tb

Default-user

Ok—I was sent a fix via your support forum to upload to my function file. I did, and it didn’t work, so hoping someone can help me out today if possible. Thank you!!

Thunderbuddies

Hi, we answered to a different ticket with a solution. This one still needs work :)

Kind regards, tb

Default-user

Is there any chance of getting a fix on this soon? Very soon? Per the support forum ticket, the fix you provided for me to put in the function file did not work. I am on hold with my website re-launch until I can get this resolved b/c the thumbnails look terrible as is. Can you please help me with this? My first message was 4 days ago and I’m still on hold. Thanks.

Thunderbuddies

Hi,

sorry but there were two tickets from the weekend (one problem is solved by the functions.php). The other one is still in work, we never had this question before so this takes us a little longer. Just for clarification :)

Anyway, sorry for the inconvenience. We hope to give you a workaround today.

Kind regards, tb

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
BSSG Purchased

Hi, what’s your recommendation when it comes to using the theme in multi language? Thanks in advance!

Thunderbuddies

Hi,

anything that works with po/mo files like Codestyling Localization, qTranslate or WPML for example.

Kind regards, tb

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I am helping my friends on this template, reading the tutorial documentation, and we couldn’t find the shortcode button on the top of editor box (using the Visual Editor already)...any ideas about this? Thanks :)

Thunderbuddies

Strange, could you send us an admin account via http://support.thunderbuddies4life.com so we can have a look?

Thanks and kind regards, tb

Default-user

Hi, I already open a new ticket in this support forums, please have a look via http://support.thunderbuddies4life.com/?topic=shortcodes-buttons

Thanks :)

Thunderbuddies

Thanks, will do so now!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I’m trying to figure out how to remove the featured image from the gallery post. I want to show a slideshow instead. Can you tell me where I can find the code to remove the featured image?

http://seanb.fatcow.com/raindrop/gallery/bennick-wedding/

Slide show is currently at the bottom of the page, I’m hoping to replace the featured image with it. I’ll use a static image placed on the page for any pages where I don’t have a gallery.

Thunderbuddies

Hi,

in single.php you can find the line
$post_top = '<img src="'.$blogimageurl.'" alt="" />';    

add

$post_top ='';
afterwards to not use a head image.

Kind regards, tb

  • Has been a member for 0-1 years

Timeline works on current demo but the wordpress install I am on using Skybox has not recieved an update to fix the social timeline.

What is the update on this?

What is required to recieve updates ?

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I know this has been asked before, but I can’t see an option to do this in 1.1.3. Is it possible to make the “Latest Projects Slider” pull from the megafolio cat_slugs instead of the portfolio cat_slugs?

Thunderbuddies

Hi,

could you post a support task at http://support.thunderbuddies4life.com . Our new support staff will get it from there!

Kind regards, tb

Default-user

I’ve registered my client, will post a support request when they forward the password email to me. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi There,

I just bought this theme and installed the revolution slider plugin but I am unsure as to how to get it displayed like in the theme previews. Thanks for your help

Thunderbuddies

Hi,

you can choose the slider on a simple page with a page option like this : http://screencast.com/t/wItKpuhLpd

Or you can put in the shortcode wherever you like http://screencast.com/t/8n7oPJQk2

Kind regards, tb

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

The background and font on the website have been lost… (http://www.debrasearle.com/) Think I may have changed the CSS rather than PHP when adjusting something? How do I restore the background and font?

Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

The twitter in the Social Timeline seems not to be working, this seems to be a common issue, is there a fix for this?

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

hello. I wish buy your theme but first i need please some informations. If i install the theme will look exactly how is in demo? Or is necesary make a lot of css for this? I wish look exactly how ge looks in demo by default.

category page : like this http://themes.thunderbuddies4life.com/?theme=skybox_wp

Article page like this: http://themes.thunderbuddies4life.com/?theme=skybox_wp

He looks default like this if i install the theme? I ask all that because i m noob with wordpress.

Sorry for my english and i hope you undestand what i try tel you. Thank you very much

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