658 comments found

There are problems with your last update! 1: on smartphone and tablet: when i select an submenu item, the menu closes and nothing happens. There’s NO way I can select a submenu item. 2: on smartphone and tablet: sometimes when i open the menu all the text is invisible, but the menu items are still there, invisible. 3: on smartphone and tablet: the audioplayer: why isn’t it animation when playing music like it does on a computer? right now you can hear music but there is zero visible feedback about it. Very confusing. 4: on a computer: when i make my browser window very small to simulate an tablet menubar, the submenu items are reaction on rollovers/hovering instead of clicking it. Maybe that’s part of the problem with the menu, the items should be clickable and not react on hover.

5: a suggestion: the menubutton on smartphone and tablet, is it possible to add the word ‘menu’ to it? Way more user friendly.

I hope these are problems that can be solved. I can’t imagine these problems are only with my website, but otherwise maybe you can take a look at the website. Martijn

QantumThemes

you’ll get an email advice ;)

Default-user

Great guys :-) Buy the way, I saw 1 more thing which is also on your own demo site: It says Techhousereleases instead of Techhouse Releases. So there is a space missing behind all the style names on each of the style (sub)pages titles.

QantumThemes

thanks for the hint will be fixed in the next version for sure!

Hi there

I’m working in my website, is a clean new installation, last version of WordPress, which is V4.2, I’m experimenting some problem, in my main menu I see all the items duplicated, this is something strange because in appearance/menus I have just one of each.

Another issue, I have in the menu this items

Home Bio Releases Dj Mixes (Posts page) //Radio Shows // Exclusive Mixes Podcast Chart Forum

the matter is that when I try to access Podcast, I can see only the Podcasts in the page, but when I try to access Releases I can’t see only the Releases in the page, same when I try to access only Dj Mixes, which is the posts page and is set like default post category in Settings/Writing, I need to see only Dj Mixes when I clic in Dj Mixes, and when I clic in Releases I wanna see only Releases, so what can I gonna do to sort out this?

Appreciate your help.

QantumThemes

Hi, just go in the download section of themeforest themeforest.net/downloads (you find it in the menu) thanks!

Default-user

Hi there

Everything it’s ok now, I received an outstanding support from Qantum, I’m really satisfied.

Thanks for all / Cheers

QantumThemes

thanks to you!

no more support for LABEL PRO ? what the heck is that, u release a theme a drop support. the theme is even deleted from themeforest now. what am i supposed to do now ? beatport updated its site and the beatport import module doesnt work anymore. Thats not serious

QantumThemes
Hi, SLAM is the new version of label pro, only changed name, you can upload it to update your site following the instructions… is almost one year by now that the new version is out ;) In the new manual you find all the infos and in the support forum you can post your issues for a faster support. We cannot offer support here because is very hard. thanks! http://qantumthemes.com/helpdesk

Hi

What happens with the support???... I’m still waiting for help after a week… I have some problem with the theme, what can I gonna do?, I send to you the email with the details…. and nothing happens…

Also I need to know how to do to download the last version, 3.2.2…

please tell me if you are be able to support the theme…

QantumThemes
Hi, we are answering all the questions arriving in the forum and via email, maybe something happened and an email has been lost, i’m very sorry. I answer to more than 60 supports requests a day and some mistake can happen. If you download last theme version from themeforest.net/downloads it contains all the infos about updating, plus the support forum is much better for offering support as email are harder to track: http://qantumthemes.com/helpdesk

Lot of problems now… Youtube vids don’t work anymore on artist page (I see just a link) and others problems. Disappointed

QantumThemes

I see that you are: 1. precise describing the issue 2. Following the instructions about requesting support 3. Using the support forum available since 2 weeks 4. Desctibing what we need to know to give you support

I’m sorry but i’m a bit disappointed too, please help us to help you :)

1. download the last theme version in case you have an old one installed 2. update your theme following the instruction provided within the product page 3. use the forum to request support, which is linked from within the theme 4. please provide infos about the issue as described in the manual

thanks

I bought Label Pro now it’s Slam and the website don’t work as expected… Very disappointed. On a release page, when I click to listen a track, it open a new window ! Please help us !!!

QantumThemes

see prev. answer please

zapel Purchased

ciao ti ho già inviato email. ho solo un piccolo problema. vorrei che le voci di menù events e releases quando le clicco rimandino ad una pagina con tutte le produzioni e gli eventi. come avviene nella demo. adesso riesco a vedere i post solo se scelgo un genere.

grazie

QantumThemes

ciao, risposto via email, grazie… per favore lasciamo questo forum per le pre-purchase request perchè è veramente difficile rispondere qui a tutti, in caso usa il forum che mi permette di tracciare meglio le richieste di supporto :)

R0R0WE Purchased

When following the quick install instructions, I got as far as the “one click install” button in the installer panel. for some reason when I push the button, it gives me this

Fatal error: Cannot redeclare wordpress_importer_init() (previously declared in /hermes/bosoraweb024/b2828/ipg.worldwidedistributio/wp-content/plugins/wordpress-importer/wordpress-importer.php:1123) in /hermes/bosoraweb024/b2828/ipg.worldwidedistributio/wp-content/plugins/easy_installer/admin/importer/wordpress-importer.php on line 1086

What is the problem? Some help around this would be greatly appreciated. I need to get my site up and running ASAP. So far I’ve followed the instructions to a tee.

Thanks in advance

James

QantumThemes

Hi, I think is answered via email and forum, but as is a very useful info i’ll answer here as well. The one click installation is incompatible with the wordpress importer as it contains already the same libraries. Please uninstall the wordpress importer and use only the one click installation, thanks!

Hi! I just want to know, why my Ajax page loader no work correctly, the only widget or plugins I install, it just what it came with the Slam theme, no more.

So, everything works correctly, just when I click to advance another page, no load by ajax, just refresh the page to another.

Please help me!

http://www.zlamfm.com all the info to access it is now on your email info@quantumthemes.com it was sent by my email rodolfopoole@hotmail.com
QantumThemes

answered by email, thanks!

I get this error when trying to install Revolution Slider Parse error: syntax error, unexpected T_FUNCTION in /home/clasica/public_html/HN/wp-content/plugins/revslider/inc_php/revslider_slider.class.php on line 851

QantumThemes

Hi, this is related with the version of PHP installed in your server, which appears a bit old and doesn’t support the revolution slider. Please ask your hosting to update your pho. thanks

Hi there, after latest update slider dissapeared also i entered activation code but release importer still asking for activation code help please.

QantumThemes

Hello, nothing has been changed by that point of view, anyway if you posted the question in the support forum I’ll analyze your issue as soon as possible to check what’s wrong, thanks

gworm56 Purchased

Hi,

I am not sure why, but any changes I make in the Qantum panel do not register and appear on my website unless I activate another theme and the re-activate the Slam! theme. And sometimes even this reactivation of the Slam! theme does not work and my changes do not appear. Can you help me fix this issue as soon as possible?

Thank you

QantumThemes

Hi, that’s very strange, i’m answering to all the requests on the helpdesk forum linked in the manual, if you already posted your ticket there, will be answered in few hours, thanks! I think anyway that can be some plugin creating conflicts in the javascript, try please deactivating all foreign plugins and see that meanwhile.

Anyone else having troubles using the Beatport import tool on the latest version? I get it to accept my key but when I go to import a release the status bar comes up but just hangs and doesn’t do anything?

QantumThemes

Beatport confirmed sometimes is overloaded. Try avoiding the european evening time 21:00 – 01AM

Coyote112 Purchased

Helllo how i add music to the music player in the header?

Coyote112 Purchased

Helllo how i add music to the music player in the header?

Coyote112 Purchased

Helllo how i add music to the music player in the header?

Coyote112 Purchased

Helllo how i add music to the music player in the header?

Hey guys, I have posted in your support forum but haven’t got a response. I am trying to edit the DJ / Artist profile pages and allow my DJs to use a simple Form to submit / edit their own profiles… have you any tutorials on how they can do this or a list of your standard meta fields and how I can publish to those using Formidable or similar?

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