An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Dream-Theme

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Dream-Theme:

Our Support Portal: http://support.dream-theme.com/

Support Policy: http://support.dream-theme.com/support-policy/

We have 3 dedicated full-time support engineers. Requests are being processed on business days from 9:00 to 19:00 (GMT 0.0) [normally] within 24-48h in the order they were received.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Where can I download the demo content?

The pictures on our demo sites are copyrighted so we can not provide their dump.

But we have another demo content with free pictures. It can be downloaded here: http://sl.dream-theme.com/downloads/slashwptesting.xml

If your server is running out of memory and can not import pictures you can upload them manually. Here is the copy of “uploads” folder: http://sl.dream-theme.com/downloads/uploads.zip

Where can I download the skin for JW player?

How can I install the JS Player to slash WP

1) Download the JW player here: http://www.longtailvideo.com/players/

2) Download the special skin for JW player, that suits the Slash WP here: http://sl.dream-theme.com/downloads/glows.zip

3) Unzip the folder with JW player and rename it to “jwplayer”

4) Move the “glows.zip” file with skin to “jwplayer”

5) Upload the “jwplayer” folder to your “themes/dt-slash/js” folder

That’s it!

You can watch the screencast of installation process here: http://www.screenr.com/FJks

Why is there no footer on the Homepage?

Do not worry! The footer is hidden when you are logged into Dashboard, so it is visible to all your visitors.

How to hide Comments for some page?

To hide comments on a specific page, follow ‘WP-admin -> Pages’ and click the ‘Quick edit’ link. You will see the ‘Allow Comments’ checkbox.

You are able to do the same via Adding/Editing interface. Simply check the ‘Discussion’ checkbox in Screen Option (right upper corner). The appropriate box will appear.

You can take a look here: http://i41.tinypic.com/5b5kxy.png

I don’t see the thumbs in my posts, portfolios and galleries. Why?

Some servers require 755 CHMOD settings for ‘your_site/wp-content/themes/dt-slash/resize.php’ instead of 644. Try to apply such changes to your resize.php file.

How many sliders am I able to create?

You are able to create as many sliders as you want! It can be used as any other page, despite the fact that this template is called “HOMEPAGE – slideshow”. Just notice you can choose which one of them will be set as the Homepage one by following: Dashboard -> Settings -> Reading -> Front page displays -> A static page (select below) -> Front page

Is it possible to change the order of the slides in my slideshow?

Yes, of course! All you need to do is change the publishing date of the slide via Adding/Editing interface, “Publish” tab->Published on

How to hide the text in a post or a portfolio with help of the “Details” button?

If you need to hide some text in a post, you are able to use this function by clicking the “Insert More Tag” button above the WYSIWYG content editor: http://i43.tinypic.com/zn1oow.png In case it is required to hide a text for a portfolio item, the Excerpt function should be used. Just insert the text you would like to be visible in a preview into the appropriate field: http://i43.tinypic.com/23s6b9x.png. If you cannot find this option, you should enable its displaying in the “Screen Options” check-box: http://i41.tinypic.com/16ly1jp.png.

How to set CHMOD properties?

Does “CHMOD” acronym sound scary to you? Do not worry about this, it is easy to do. Just follow these steps: 1) install CuteFTP or FileZilla; 2) connect your ftp using this application; 3) make a right click on the required folder, select the last item of the context menu: http://i39.tinypic.com/200ph83.png; 4) set the properties.

Why there is no Social Likes Panel in my theme?

Most probably, you have an old version of Slash Theme. You are able to get the updated one for free via your ThemeForest profile, Downloads tab.

What is the best image proportions?

We suggest you to use images with proportions around 16:9 … 16:8. But you are always able to use “Preserve default slide proportions” option for your slider: http://i41.tinypic.com/2nba5ms.png.

How can I change navigation menu text colors?

Menu items styles are defined by the Cufon. You are able to change them here: .../wp-content/themes/dt-slash/js/cufon-colors.js

Is it possible to hide pixel overlay at the homepage?

Yes, of course! You simply need to select “Hide overlay mask” option in your homepage options: http://i41.tinypic.com/rtkysl.png.

How can I set Standard blog appearance instead of Masonry one?

8. How can I set Standard blog appearance instead of Masonry one? The standard blog is available here Dashboard -> Settings -> Reading -> Front page displays -> Your latest posts. In order to provide our customers with new custom design of a blog page we created a Blog ñ Masonry template. So as standard blog template is available via Reading Settings, it is not not included to the Theme templates list.

My images are not being displayed!

Please, check whether you have set right CHMOD properties: “777” to /wp-content/themes/dt-slash/cache/ “644” to /wp-content/themes/dt-slash/resize.php “777” to /wp-content/uploads/ If you do not know how to deal with CHMOD settings, please, follow “How to set CHMOD properties?” instructions.

The following folders should have 755 CHMOD settings:
/wp-content/, 
/wp-content/themes/, 
/wp-content/themes/dt-slash/.
Some servers require 755 to be applied to /wp-content/themes/dt-slash/resize.php file. Therefore we suggest you to check this option either.

My logo is not being displayed correctly.

In order to make your logo to be displayed correctly, you should follow next simple rules: 1)the image must have PNG format; 2)it must have transparent background; 3)your logo should be a 24-bit non-layerd image. Also, we advise you to check whether all required folders have right CHMOD settings (follow “How to set CHMOD properties?” instructions).

I use the Masonry template, but my Blog still has the standard appearance.

Most probably, you have selected your current blog page in the “Post page” option (Dashboard -> Settings -> Reading). Therefore it redefines our Masonry template back to the Standard one. Simply switch it off!

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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