An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by rayoflightt

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from rayoflightt:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

How to set contact form and submit form?

In sendemail.php and submit.php find this:

$site_owners_email = ‘example@example.com’; // Replace this with your own email address $site_owners_name = ‘example example’; // replace with your name

and this:

$mail->Username = “your email adress”; // SMTP username $mail->Password = “your email password”; // SMTP password

and instead of ‘example@example.com’ and “your email adress” add your email/gmail address, instead of ‘example example’ add your name and instead of “your email password” add your email password.

Always add text between quotes.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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