magentech supports this item


78 comments found.

Dear kryothirst,

We are checking your ticket. Please feel free to give us a little time on this work.

Thanks & regards!

Are you planning to fix the JS, CSS minification of this theme? Because at the memento we can’t even install gt SPEED and also you get like 100 errors in cs3 validators. Get this thing correctly done!

Dear emilianoq,

Thank you for your feedback. We are consider to update JS, CSS Compress for this theme to improve the loading site.

Thanks & regards!

Hello, any idea how i can get the slider to show the actual product images? Because right now it is showing the default magento “does not exist image”

Please, let me know how that is fixed. Thank you

Dear emilianoq,

We need to check your site in this case. Please go to, create a ticket, give us your admin account to check


Totally low level programming whoever made this theme since it has like 56 css files and around 40 js files. Was it that hard to put them all together in one file?

Guys, did any of you notice the the Tab Listing slider in the homepage is showing the same products in all the tabs, if you set it to “Category” and then select some sub categories ?

instead of showing in each tab the products for that category, it shows same products for all tabs.


Can you go to, create a ticket for your issue, our team will check and answer you via the ticket system


been waiting 6 days for a reply, wrote ticket in their ticket system which is even worse then their service (you cant reply to the ticket email) nothing.

they just ignore me. probably because I rated them 1 star on themeforest.

they actually do not deserve even 1 star. ZERO would be just about right.

I will never EVER buy anything that was made by magentech.


Hello umbrellatech,

Please let me know your tickets which are pending, i will check now


Why are not images in homepage loading? I have uploaded images they show in catalog but they are not obvious in the homepage, any idea?


In this case, please go to, submit a ticket, give us your site information so that we can have a closer look about this


I need to implement Varnish, but i found that SM cartpro extension gives error. I have implemented ESI tags for same to exclude minicart block, ESI tags are working good, but i found that ig gives some JS error due to which none of the ajax functionlaity is working.

I need your help in order to figure it out.

  • I need to solve this issue very Urgent.

Dear codeco6067,

Please go to this link, create a ticket, give us your site information to check


Hi guys, Thank you for the help when installing. One question though. How to personalize the categories/subcategories url. Talking about the ones created through Catalog/Manage Categories. I tried everything, but still can’t give them the desired url.


Dear proficioim,

Please go to Sm Mega menu -> Menu Item manager to create menu items with Type = category to get url


Thank you… but I was referring to the categories places in the sidebar. Here is a screenshot: – Thx in advance

Dear proficioim,

We used Shop by extension from us to render URLs

You could not change urls.


Hello, the theme works perfect, just a detail, When I change Color Style and put style in blue mode,
The mega menu Best Sale do no work me more only three imagen
What can be the problem?

this is the code:
<div class="w-new w-topcontent"> <div class="sm-block-content">{{block type="slider/list" template="sm/slider/topcontent.phtml" name="topcontent" product_source="catalog" product_category="137" product_image_height="167" product_image_width="167" product_order_by="best_sales" scroll="2" slider_title_text="" deviceclass_sfx="preset01-3 preset02-3 preset03-2 preset04-1 preset05-1"}}</div> </div> <div style="clear:both;" /> in your demo it work wonderfull

Dear ever3147,

Please feel free to submit a ticket and send us your admin account. We will check directly and reply you soon.

Here is link for your submission:

Thanks & regards!

Hi, I leave the work for a long time, ok, I will send

I have a problem with theme. with default theme work but with this theme dont work. when I place an order.(credit card) there is an error: 1062 duplicate entry for key order_id. please help me

I wrote you yesterday, please I wait you

please return my money. I can’t use the theme.

Dear molenbeek,

Could you please send us your ticket number? We will check your problem right now. We really want to help you resolve the problem. So please co-operate with us to complete your work.

Thanks & regards!


I got trouble in using the theme. I was following the file of “Help” but can not done anymore. Seems there are a lot of problem while using this theme. Can you please contact me and solve the problems for me. Many thanks!


Hi ,

seems not thing have been done the whole morning!

Can you at least let me know when can it be recovered?

Hey, can anyone tell what happen now?

Dear Pedies-Theme,

We would like to confirm that we will install the quickstart package with the sample data as our live demo, not your data. If you agree, please send us your FTP account and database information in your ticket. We will start the installation ASAP.

Thanks & regards!

Will this work on Enterprise edition?

Dear JJEyelashes,

We are sorry that SM Cherry is not compatible with Magento Enterprise edition.

Thanks & regards!

Hi! I have a problem with main slider. Pictures not work

Dear Keeperpro,

All support is given through our Ticket system. Please create a support request there, so we can better assist you Thank you, we look forward to serving you!

I have a question
in the product single section, have the option to choose color and then the quantity, to have the option to add to cart.

may the customer see the color in the picture and add to cart directly from the image the product without selecting color?

Dear ever3147,

It need a heavy custom-work. We will consider to update this feature but not now. If you need it right now for your work, you should consider to submit new ticket to our custom-work Department. Our team will give you a quotation for work.

Here is link for your submission:

Thanks & regards!



I am not a technical person. I am planning to sale my research reports and monthly ebooks [ PDF] online. I am looking for a website which can fulfill the following and much more if possible.

1: Excellent Categories, Sub categories for example: Galaxy, Earth, Region, Country, Province, City, Street. Of course it will not be that much deeper but still just to give you an idea.

2: Visitors can read the product description and also related products underneath.

3: Header layouts, Landing pages layouts

4: An excellent blog template, and multiple layouts if possible.

5: Customer Singup and account management

6: Ticket system if possible.

7: Visitors can buy one item or can subscribe to view multiple items per month.

8: Shopping cart and wishlist,

Any thing which can add more value. Like walk me throug etc…

Can you please suggest me which of your theme can fulfill these requirements at maximum?

Welcome, and i can buy a html + css + javascript?

Dear seftomsk,

Source code + css + js are included in the downloaded package. However, we do not provide HTML version for this theme.

Thanks & regards!


How do I translate ’ added to your shooping cart, view cart & checkout’

thank you

Dear molenbeek,

Please enable template path hints to translate these texts:

Thanks & regards!

yes, I know, but is not work on popup.

Dear molenbeek,

Please go to \app\design\frontend\default\sm_cherry\template\sm\cartpro\top.phtml and find:

+ ‘Please wait…’

+ ‘your shopping cart.’

+ View cart & checkout

+ ‘comparison list.’

Thanks & regards!

Hello magentech,

I have opened a ticket but no reply. I hope i will get soon. Please take this urgently.

Thank you

Dear munirmahmud,

Our team are checking your issue. Please feel free to discuss with us via your ticket.

Thanks & regards!

Hello magentech,

I have already replied via ticket with the details and some screenshots. I do believe you will check those carefully and reply me with a great solution. Thank you

Regards Munir


Liontech Purchased

When they go to upgrading the theme to Magento / SUPEE-6788?

I update magento to and the blocks are not shown.

Dear Liontech,

This theme is now compatible with magento . You update magento that may cause the errors. Please submit ticket to let us help you solve this issue.

Thanks a bunch!!!