36 comments found

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
  • United Kingdom

How to switch of the responsiveness?

magentech

Dear juhasan,

You can use our demo for checking responsive layout. Please use buttons of dimension screens at the top of: http://demo.magentech.com/#sm-macy

Thanks!

juhasan

Hi There, I’ve inherited a website that uses your theme. Some reason it does not work in smaller screen properly. I want to disable the responsive option totally. How to do that?

magentech

Dear juhasan,

We’re sorry. We just only support for order from our store. Please feel free to use the account that helps you get this theme. We will support for you.

Thanks!

juhasan
juhasan Purchased

I’ve purchased the theme. Now do I need to pay for the support?

magentech

Dear juhasan,

If you want to disable the responsive option totally, maybe you have to change much code in sm macy theme and extensions.

We think that you should use this option because it is useful on other devices.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

I can’t install this theme on my website! I tried every single zip-file! But there’s no result!

magentech

Dear BlindWorld,

Please use the guide we sent to you. If you can’t install this theme by yourself, you can buy our service-installation theme in this link: http://www.magentech.com/index.php?page=shop.product_details&flypage=flypage.tpl&product_id=215&vmcchk=1&option=com_virtuemart&Itemid=338. We will install the new site as the demo with our sample data.

Thanks!

Default-user

Thanks for your reply, but it’s not fair at all! You’d better mention it that you have hide fees! You should have put the wordpress installation file of this theme for downloads too. But you made it so hard to install and then your going to ask buyers to buy your service-installation theme later!! This is not fair!

magentech

Dear BlindWorld,

Thanks for your response. We would like to answer that we always attach the guide to install theme in your purchase. Please do as our guide. The service-installation, we just only provide for person who can’t install the theme and need our help quickly. This service comes from customers, not from us.

If you can’t install theme because any reason from you, we would like to recommend you post the question with detail description into our ticket system here: http://www.magentech.com/submit-a-ticket/submit-ticket. This is the best way that helps us understand your problem, then give you the solution to resolve.

With any other technical problems, you can use our ticket system for discussing with our supporters. This is free, no fee more if it comes from our original theme.

Hope to see the sympathy from you about this work.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello,

I want to buy the theme but first I would like to know if the top menu can set how in this theme: http://magento.dedalx.com/simplegreat/magento-9/index.php/

Thank you.

magentech

Dear Raspal,

We’re really sorry for missing your question. Have you been interested in this product? We would like to answer that our theme can make the new Menu as that demo. You can configure menu item for showing as that. Hope this answer can help you.

Thanks!

  • Bought between 100 and 499 items
  • Has been a member for 0-1 years

Hi,

I used your template on http://www.small-wallets.com. When displaying the site on an ipad, in each category some products aren’t displayed in grid mode. When i display it in list mode, those products appear but the layout is broken. Could you please check this and tell me how to solve this?

Thanks already.

Kind regards

Rob

magentech

Dear rcwebdesign,

We have checked your site on an ipad.

It is normal now.

When your site is viewed on an ipad, products are automatically re-arranged according to the rows and columns.

It is the responsive feature.

Thanks

Default-user

Hi,

Thanks for your answer. When the site is viewed on an ipad I indeed already saw that products are rearranged, but in this resolution in all categories some products are missing. When I use a bigger or smaller resolution those products return on the page. Can you please check this?

Thanks already

Kind regards.

  • Exclusive Author
  • Has been a member for 0-1 years
  • India

Hello magentech,

Good Theme..

Regards Piyush

magentech

Dear Piyush,

Could you please feel free to use the correct account that you used when buying this theme to post question? We’re sorry about this. Because we need to be ensured you got the correct packages of theme we provided on Themeforest before checking problem.

Thanks!

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
ruddy82 Purchased

Hi,

I have submitted 2 tickets on Tuesday and another yesterday to chase them up but have had no response yet.

Could you please get back to me asap

Thanks

Chris

magentech

Dear Chris,

We’re sorry about this. We’re at night so we can’t support for you now. But we will place your ticket with highest priority on the next working day. Could you please leave us the number of ticket or your username on our system? We will remind the technical department for your tickets. Please reply and spend for us your time.

Thank you so much for your patience.

Default-user
ruddy82 Purchased

Hi,

I still have not had a response to my tickets and I submitted them last Tuesday, so it is almost a week now.

Could you please look at them asap please

Kind Regards

Chris

magentech

Dear Chris,

We’re sorry about this. Could you please feel free to leave the number of ticket here?

Thanks!

Default-user
ruddy82 Purchased

I don’t have a record of the ticket from when I submitted it.

Could you check your system? I sent it Tuesday and another one on Wednesday last week.

The problem I’ve got is urgent as the site needs to go live asap and I need you assistance.

thanks

Chris

magentech

We are having so many tickets, so we can’t find the correct ticket from you. You can leave for us the account/email you used on our system. We will check via your account.

Thanks!

Default-user
ruddy82 Purchased
chris.rutherford@bauermedia.co.uk

Could you get back to me today on the issues?

Would be much appreciated if you can

Thanks

Chris

magentech

We’re sorry but we can’t find this email on our system. Could you send us the URL of your ticket you posted? Thanks!

Default-user
ruddy82 Purchased

I will submit a new ticket now. Can you please look out for it arriving.

Default-user
ruddy82 Purchased

I have submitted the ticket again into the Themeforest section on your support system.

It would be great if you can get back to me asap with how to fix this issue.

magentech

Dear ruddy82,

Please discuss your issues with us through the mangentech ticket system.

We need more information from your site to check your issues as soon as possible.

Thanks

Default-user
ruddy82 Purchased

After I’ve submitted a ticket to you there is no way for me to access it again without paying to join your site.

Can you email me at the address above with what you need please.

I’ve given you details of the problem, the magento login and FTP access already.

I really need this sorting out today if possible.

Kind Regards

Chris

magentech

Dear Chris,

You don’t need to pay any more for access our site. We’ve reset your password and now you can log in with your account and follow this ticket: http://www.magentech.com/index.php?option=com_rsticketspro&view=ticket&cid=3347&Itemid=265

Thanks!

Default-user
ruddy82 Purchased

Hi,

I have replied to the ticket 4 times since 20th November and I’m still waiting for a reply.

Could you please check the ticket and get back to me?

Kind Regards

magentech

Dear ruddy82,

We’re really sorry about this. We’ve reminded our technician for answering. But now we’re at night so we’re afraid of we can’t sure the best support in this time. We will place your ticket at the highest priority in the next working day. Please feel free to wait us.

Thank you so much for your patience!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Greatings! Where are the Magento theme docs? I do not see installation docs within the zip file as I normally find with other theme developers. Please advise & thanks.

magentech

Hello,

We included the userguide in the package download. If you could not find it, please refer this http://www.magentech.com/themes/theme-user-guides/588-sm-macy-userguide

Thanks

maryz0929

Thanks! Appreciate the link!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Shows that it has many features but not what you buy, I bought this theme, I am having many problems and Esto having no support, so I recomento … DO NOT BUY!

Demonstra ser maravilhoso porem não é ele simplesmente dispões de recursos básicos, se quiser o que esta em demo e nas fotos tem que comprar os módulos avançados, então NÃO COMPREM!

magentech

Dear edgargiardina,

We are sorry when hearing your feedback here. Could you please let us know detail about your problem? Or you can leave the number of ticket here, we will check for you.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users

I have a couple of problems..

1) mega menu does not install properly (on two separate stores now) http://screencast.com/t/IUefYE4pb3

2) if flat products / flat categories is set to Yes no pages load.

magentech

Dear ajbird,

Could you please use the correct account you used to buy this theme? We need to check your account before supporting.

Thanks!

  • Has been a member for 0-1 years

Hello,

Mu customer bought this theme few days ago, the dynamic slider isn’t working, no images show up, how can i fix i?

magentech

Dear malaksaeed,

Please refer our userguide here http://smartaddons.s3.amazonaws.com/images/userguide/magento/sm-macy/index.html to fix your issue

Thanks

Default-user

Thanks for the quick response, I read the user guide, may be i wasn’t clear enough, I placed the slider at the home page, the slider shows up, the buttons shows up but not the images

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi, This Theme support multilanguage?

Thanks

Richard

magentech

Dear riccardogt,

We do not show this feature on the theme. You can show this via this video http://www.magentocommerce.com/knowledge-base/entry/video-adding-multiple-languages-to-your-store

After you purchase, please submit a ticket to our Ticket System so that we can add to help you

Thanks

  • Has been a member for 0-1 years

Hello, How to disable zoom on sm macy, please help me ASAP.

Thanks in advance.

magentech

Dear rupeshkumar,

Please open this file to edit app\design\frontend\default\sm_macy\template\catalog\product\view\media.phtml

Thanks

Default-user

Thanks, but just i want to know which code i should edit to disable the zoom.

magentech

Please find class=”cloud-zoom” and remove

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
kenan222 Purchased

I have two tickeds. please help me!

magentech

Hi kenan222,

We’re really sorry for missing your post. Could you please let us know how is status of your problem now? Please leave here number of your ticket, we will check for you.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Interested in getting this template but have a few concerns. If I need things change, what support would I get from this template? To start, I need

1. backend admin can enter “item number” and description” in 2 differents tabs and they will show up on product page.

2. 4 columns under the banner instead of the 3 columns that was provided.

3. Custom Category Landing Page. Currently the category page just show all the products which is not what I want.

4. Customers must log in to see prices. Registration needs to be approve by admin. Thank you.

magentech

Dear tlaiswmerchant,

We’re really sorry for missing your questions. We would like to answer as below and hope that they are still valued with you:

1. backend admin can enter “item number” and description” in 2 differents tabs and they will show up on product page.

> Could you explain more about "item number"? Or could you send us an URL to illustrate. We're sorry about this because this requirement is not clear with us now.

2. 4 columns under the banner instead of the 3 columns that was provided.

> Yes, it is.

3. Custom Category Landing Page. Currently the category page just show all the products which is not what I want.

> Yes, you can create a custom category landing page.

4. Customers must log in to see prices. Registration needs to be approve by admin.

> No, you can’t do that.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
aandph Purchased

This is a beautiful theme with Excellent features however ???

BUT BEWARE IT COMES WITH A TROJAN VIRUS called:

VBS/Inor-AA

I purchased it and code seems solid. It is a beautiful design. For this review, I downloaded it again and ran a virus scan on the just downloaded file, and here is the result.

Scan name: “Finder Item Scan” Scan items: Path: /Users/alan1/Downloads/themeforest-4998227-sm-macy-responsive-magento-theme.zip enabled: yes Configuration: Scan inside archives and compressed files: Yes Automatically clean up threats: Yes Action on infected files: Delete Live Protection enabled: Yes

Scan started at 2014-04-01 13:45:21 -0600 2014-04-01 13:45:38 -0600 Threat: ‘VBS/Inor-AA’ detected in /Users/alan1/Downloads/themeforest-4998227-sm-macy-responsive-magento-theme.zip/help_v103.zip/index.html Cleanup not available for this threat Deleted threat

Scan completed at 2014-04-01 13:45:38 -0600. 1 items scanned, 1 threats detected, 0 issues

It comes directly from Envato / Magentech with this virus.

So Beware !

magentech

Dear aandhp,

We will update packages again.

Also we support online for this userguide http://www.magentech.com/themes/theme-user-guides/588-sm-macy-userguide

Please delete help_v103.zip file and view our documentation online.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

How come for my page,the “our brand” slide doesn’t show up. How do I make that slider for my brand?

Default-user

too many issues with templates. On first download, it had a virus. Guide provided gave wrong information. Was made for another template under theme “sm_glasses”. buyer beware… author is in Vietnam. Reply is really slow. I had to spend hours figuring things out on my own. Even this recent reply didnt help resolve my issue.

magentech

Hello kcjewelry,

Our guide is right to add brands. I am afraid that your configuration is incorrect. I hope that you can go to magentech.com to submit a ticket, give us admin account to check your configuration.

Also, we used sm_glasses for our userguide because our configuration of theme is the same, you can do the same steps like sm_glasses for this theme

I am very sorry for our delay. After we have your ticket, we will check and solve your issues ASAP.

Thanks

Default-user
kcjewelry Purchased

i submitted a ticket 6 days ago and follow up with an e-mail. I got no update. support is non-existent.

Default-user
kcjewelry Purchased

thank you, issue has been resolved by author.

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