33 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
wsfsb Purchased

Hi, I have submitted 2 support tickets, one on 10/02/14 and another on 13/02/14. Do you respond to support tickets or do I need to ask my questions here?

magentech

Dear wsfsb,

Please leave the number ticket here. We will check for you now.

Thanks!

Default-user
wsfsb Purchased

MTT-0000000965 Thanks

magentech

Dear wsfsb

We answered your ticket

Please kindly check again

Thanks

Default-user
wsfsb Purchased

Thank you for your reply to my support ticket. The information you sent was extremely helpful.

  • Has been a member for 0-1 years

SM Saphi – CUSTOMER SUPPORT WON’T REPLY ANY MESSAGED

Some of the blocks won’t work as it is on the demo after reset Waited custom work for 8 DAYS – NO REPLY Mega menu help ticket – NO REPLY Last ticket opened 2 days ago – NO REPLY

IS THERE ANY ONE HAVING SAME PROBLEM AS ME? Need to be set layout Cross sell/ upsell Recently viewed product layout

magentech

Dear yrkrishnan,

Please leave the number ticket on here. We will check for you now. And for the next question on here, please feel free to use the correct account that you bought this theme. We need to be confirmed that you got the correct packages from our store.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

My ticket is over a month old and still unresolved…..MTT-THEMEFOREST-QSO88271Z4

Very disappointed with the bugs and support.

magentech

Dear CorsaDesign

I answered your ticket

Please kindly check again

Thanks

Default-user

The “fix” you replied with did not work, in fact it made the fault worse! Can someone look into this please, I’ve had a faulty theme for 2 months now.

Default-user

All bugs and faults have been fixed and the theme is now working as it should.

Thanks for the help.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
wsfsb Purchased

Hi, I am trying to select more categories to display in the SM Tab Listing. I have selected them, however they are not displaying in the front end. Do I need to do something other than select it in the SM Tab Listing >Product Selection >Select Category? It is only showing All Product and New Arrivals and I want a third Category to Display; Featured. Cache cleaned and Index re-indexed.

magentech

Hello wsfsb,

You can see our tabs here http://img577.imageshack.us/img577/5373/716k.png

If you want to create featured tab, you need to custom our module in this case

Thanks

Default-user
wsfsb Purchased

Thank you. Can you tell me the path to the file where I can create the featured tab please as I only have Position, Date Created, Name, Price, Top Rating, Most Reviews, Most Visited and Most Selling which differs significantly to what you have in the png above.

magentech

Hello,

You can go to this module to edit. I could not talk you more in this case

+ app\code\local\Sm\Tablisting

+ app\design\frontend\default\sm_saphi\template\sm\tablisting

Thanks

Default-user
wsfsb Purchased

Hi, There was a Featured tab originally when we installed but when we deleted the demo products from it and added the new products, the Featured Tab disappeared. Do you know why this would have happened?

magentech

Dear wsfsb

Please refer this image http://img28.imageshack.us/img28/4451/wc6e.png

Hope you understand now

Thanks

Default-user
wsfsb Purchased

I have set it up as you have it in the screen shot above and the tabs read Top Rating, Most Reviews, Most Visited and Most Selling. I want Category Tabs. I have selected the Categories New Arrivals and Featured however only New Arrivals shows up on the website. Before Featured disappeared, I had the following Tabs; All Products (which was a combination of New Arrivals and Featured), New Arrivals and Featured. Each had a selection of products in it as chosen by me when I created the catalogue products and assigned them to the categories New Arrivals or Featured (as well as other categories). The Product Selection > Category Tabs wont take the Select Category categories that I have selected.

Default-user
wsfsb Purchased

Hi, Is there any thought as to what has occurred here and why Select Category doesn’t select categories to show in the front end?

magentech

Dear wsfsb

In this case, can you submit a ticket to our ticket system magentech.com so that we can check?

Thanks

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
Webbio Purchased

We have deployed your Theme here on our development server: http://homemixx.webbio-concepten.nl/ We have discovered that Ajax cart piece of code queries Cart each 10seconds, causing our site crashes in Firefox browser and loads server immensely in Chrome browser. Could you please, investigate and fix this issue? We have not customized this part nor interfered in the code as you can see it is cleam Theme of yours installed there.

Thanks a lot in advance

magentech

Dear Webbio

I have tried to check your site but your site is working fine. I have added some products and they have worked fine.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
egnarc Purchased

Hello,

thank you for this Theme.

There is an error when I try to save the setting in sm dynamic slideshow:

You do not have permission to access

/index.php/admin/system_config/save/section/dynamicslideshow_cfg/key/816c939e891a1be8a238b46d7edb2ae7/

on this server.

Thank you for your help

magentech

Hello,

Please log out and log in to Admin again

Thanks

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
Webbio Purchased

Hi,

I retrieve an error in quickview: http://screencast.com/t/wklDc91x

Please give advice.

Thanks!

Default-user
Webbio Purchased

Hi, can you please give me some advice @ this one. It’s really urgent.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I will not recommend this theme as simple as I can make it this is not a theme to use for magento developers and will not make any sense for anyone to loos not just $80 complete waste of work for over 3 weeks and can not get this theme working I have worked with magento themes for over 3 years and nothing close to a disaster theme like this one has issues with upload on servers and I even move it to a much better server and spend money and it is just imposible how some people think they just mange some design and run magento mean time wate of time time time

  • Has been a member for 0-1 years

Hi, If i add a new category in the menu nav, whatever menu style i use (mega, css, split), the first 8 nav links appear fine, but the rest show up only if i am on the home page. On any other page their are missing. On the tablet responsive version their appear. Thank you

Default-user

If nav-home ACTIVE look like this <li class="nav-home"> </li><li class="level0 nav-1 parent" onmouseover="toggleMenu(this,1)" onmouseout="toggleMenu(this,0)">ev </li><li class="level0 nav-2 parent" onmouseover="toggleMenu(this,1)" onmouseout="toggleMenu(this,0)">ev </li><li class="level0 nav-3"> </li><li class="level0 nav-4 parent" onmouseover="toggleMenu(this,1)" onmouseout="toggleMenu(this,0)">ev </li><li class="level0 nav-5 parent" onmouseover="toggleMenu(this,1)" onmouseout="toggleMenu(this,0)">ev </li><li class="level0 nav-6 parent" onmouseover="toggleMenu(this,1)" onmouseout="toggleMenu(this,0)">ev </li><li class="level0 nav-7"> </li><li class="level0 nav-8"> </li><li class="level0 nav-9"> </li><li class="level0 nav-10"> </li><li class="level0 nav-11"> </li>

If nav-home INACTIVE look like this <li class="nav-home"> </li><li class="level0 nav-1 active parent" onmouseover="toggleMenu(this,1)" onmouseout="toggleMenu(this,0)">ev </li><li class="level0 nav-2 parent" onmouseover="toggleMenu(this,1)" onmouseout="toggleMenu(this,0)">ev </li><li class="level0 nav-3"> </li><li class="level0 nav-4 parent" onmouseover="toggleMenu(this,1)" onmouseout="toggleMenu(this,0)">ev </li><li class="level0 nav-5 parent" onmouseover="toggleMenu(this,1)" onmouseout="toggleMenu(this,0)">ev </li><li class="level0 nav-6 parent" onmouseover="toggleMenu(this,1)" onmouseout="toggleMenu(this,0)">ev </li><li class="level0 nav-7"> </li><li class="level0 nav-8" style="display: none;"> </li><li class="level0 nav-9" style="display: none;"> </li><li class="level0 nav-10" style="display: none;"> </li><li class="level0 nav-11" style="display: none;"> </li>

Default-user

When i change the categories page layout to: 1 column, 2 column with right bar, 3 columns, the menu works fine. The 2 columns with left bar layout ruins the menu-nav Any solution how to fix this?

Default-user

I have solve it by editing the code of 2columns-left-bar.phtml . Thx

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
retni Purchased

I’m disappointed with the level of customer support and how poor quality this theme is. It doesn’t work properly after installation. I created a support to help fixing the issue. Instead of fixing, they broke my whole site, and leave it as broken. Very poor theme and poor customer services.

magentech

Dear retni,

We’re really sorry about this. Could you let us know your number ticket? We will check it again right now.

Thanks!

Default-user
retni Purchased

It’s MTT-0000001203. Can you please help? Thanks!

magentech

Dear retni,

Our technician answered your ticket. Please check again.

Thanks!

Default-user
retni Purchased

Thank you helping out. I just check. The theme doesn’t work fully yet. Still have issue. Waiting for your tech to help out.

magentech

Hi retni,

Please check the answering in the ticket. Our technician replied in there.

Thanks!

Default-user
retni Purchased

I did, your technician doesn’t response

magentech

Hi retni,

Please focus to discuss with our technicians in the ticket. They answered in there.

Thanks!

  • Has been a member for 0-1 years

At About Us page how can the link “g-social” can be change for each member in particular? If i edit the member.phtml all the member will have the same g-social links. Any Help? Thank you

magentech

Dear Dante14,

Yes you can edit it. After your purchasing, we will guide for you.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi there,

We are having issues with our theme installations. I have submitted a ticket but would appreciate some assistance.

Thanks!

magentech

Dear lukelenzarini,

We’re sorry for this late answering. Please leave the number ticket in here. We will check for you now.

Thanks!

Default-user

MTT-0000001251 – Thank You!

magentech

Dear lukelenzarini,

Please discuss with our technician in the ticket. We replied in there.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

Does your template support RTL ?

Thanks ;)

magentech

Dear yonatanm,

We’re sorry. Our theme – SM Saphi doesn’t support RTL language. If you want to use RTL Language in this theme, you need to change in the CSS file. This is complicated a bit. If you are still interested in this theme with RTL language, you can submit a ticket to our custom-work department. They will send you a quotation for this work.

Thanks!

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