47 comments found

wsfsb Purchased

Hi, I have submitted 2 support tickets, one on 10/02/14 and another on 13/02/14. Do you respond to support tickets or do I need to ask my questions here?

Default-user
wsfsb Purchased

MTT-0000000965 Thanks

magentech

Dear wsfsb

We answered your ticket

Please kindly check again

Thanks

Default-user
wsfsb Purchased

Thank you for your reply to my support ticket. The information you sent was extremely helpful.

SM Saphi – CUSTOMER SUPPORT WON’T REPLY ANY MESSAGED

Some of the blocks won’t work as it is on the demo after reset Waited custom work for 8 DAYS – NO REPLY Mega menu help ticket – NO REPLY Last ticket opened 2 days ago – NO REPLY

IS THERE ANY ONE HAVING SAME PROBLEM AS ME? Need to be set layout Cross sell/ upsell Recently viewed product layout

magentech

Dear yrkrishnan,

Please leave the number ticket on here. We will check for you now. And for the next question on here, please feel free to use the correct account that you bought this theme. We need to be confirmed that you got the correct packages from our store.

Thanks!

My ticket is over a month old and still unresolved…..MTT-THEMEFOREST-QSO88271Z4

Very disappointed with the bugs and support.

magentech

Dear CorsaDesign

I answered your ticket

Please kindly check again

Thanks

Default-user

The “fix” you replied with did not work, in fact it made the fault worse! Can someone look into this please, I’ve had a faulty theme for 2 months now.

Default-user

All bugs and faults have been fixed and the theme is now working as it should.

Thanks for the help.

wsfsb Purchased

Hi, I am trying to select more categories to display in the SM Tab Listing. I have selected them, however they are not displaying in the front end. Do I need to do something other than select it in the SM Tab Listing >Product Selection >Select Category? It is only showing All Product and New Arrivals and I want a third Category to Display; Featured. Cache cleaned and Index re-indexed.

Default-user
wsfsb Purchased

I have set it up as you have it in the screen shot above and the tabs read Top Rating, Most Reviews, Most Visited and Most Selling. I want Category Tabs. I have selected the Categories New Arrivals and Featured however only New Arrivals shows up on the website. Before Featured disappeared, I had the following Tabs; All Products (which was a combination of New Arrivals and Featured), New Arrivals and Featured. Each had a selection of products in it as chosen by me when I created the catalogue products and assigned them to the categories New Arrivals or Featured (as well as other categories). The Product Selection > Category Tabs wont take the Select Category categories that I have selected.

Default-user
wsfsb Purchased

Hi, Is there any thought as to what has occurred here and why Select Category doesn’t select categories to show in the front end?

magentech

Dear wsfsb

In this case, can you submit a ticket to our ticket system magentech.com so that we can check?

Thanks

Webbio Purchased

We have deployed your Theme here on our development server: http://homemixx.webbio-concepten.nl/ We have discovered that Ajax cart piece of code queries Cart each 10seconds, causing our site crashes in Firefox browser and loads server immensely in Chrome browser. Could you please, investigate and fix this issue? We have not customized this part nor interfered in the code as you can see it is cleam Theme of yours installed there.

Thanks a lot in advance

magentech

Dear Webbio

I have tried to check your site but your site is working fine. I have added some products and they have worked fine.

Thanks

egnarc Purchased

Hello,

thank you for this Theme.

There is an error when I try to save the setting in sm dynamic slideshow:

You do not have permission to access

/index.php/admin/system_config/save/section/dynamicslideshow_cfg/key/816c939e891a1be8a238b46d7edb2ae7/

on this server.

Thank you for your help

magentech

Hello,

Please log out and log in to Admin again

Thanks

Webbio Purchased

Hi,

I retrieve an error in quickview: http://screencast.com/t/wklDc91x

Please give advice.

Thanks!

Default-user
Webbio Purchased

Hi, can you please give me some advice @ this one. It’s really urgent.

I will not recommend this theme as simple as I can make it this is not a theme to use for magento developers and will not make any sense for anyone to loos not just $80 complete waste of work for over 3 weeks and can not get this theme working I have worked with magento themes for over 3 years and nothing close to a disaster theme like this one has issues with upload on servers and I even move it to a much better server and spend money and it is just imposible how some people think they just mange some design and run magento mean time wate of time time time

Hi, If i add a new category in the menu nav, whatever menu style i use (mega, css, split), the first 8 nav links appear fine, but the rest show up only if i am on the home page. On any other page their are missing. On the tablet responsive version their appear. Thank you

Default-user

If nav-home ACTIVE look like this <li class="nav-home"> </li><li class="level0 nav-1 parent" onmouseover="toggleMenu(this,1)" onmouseout="toggleMenu(this,0)">ev </li><li class="level0 nav-2 parent" onmouseover="toggleMenu(this,1)" onmouseout="toggleMenu(this,0)">ev </li><li class="level0 nav-3"> </li><li class="level0 nav-4 parent" onmouseover="toggleMenu(this,1)" onmouseout="toggleMenu(this,0)">ev </li><li class="level0 nav-5 parent" onmouseover="toggleMenu(this,1)" onmouseout="toggleMenu(this,0)">ev </li><li class="level0 nav-6 parent" onmouseover="toggleMenu(this,1)" onmouseout="toggleMenu(this,0)">ev </li><li class="level0 nav-7"> </li><li class="level0 nav-8"> </li><li class="level0 nav-9"> </li><li class="level0 nav-10"> </li><li class="level0 nav-11"> </li>

If nav-home INACTIVE look like this <li class="nav-home"> </li><li class="level0 nav-1 active parent" onmouseover="toggleMenu(this,1)" onmouseout="toggleMenu(this,0)">ev </li><li class="level0 nav-2 parent" onmouseover="toggleMenu(this,1)" onmouseout="toggleMenu(this,0)">ev </li><li class="level0 nav-3"> </li><li class="level0 nav-4 parent" onmouseover="toggleMenu(this,1)" onmouseout="toggleMenu(this,0)">ev </li><li class="level0 nav-5 parent" onmouseover="toggleMenu(this,1)" onmouseout="toggleMenu(this,0)">ev </li><li class="level0 nav-6 parent" onmouseover="toggleMenu(this,1)" onmouseout="toggleMenu(this,0)">ev </li><li class="level0 nav-7"> </li><li class="level0 nav-8" style="display: none;"> </li><li class="level0 nav-9" style="display: none;"> </li><li class="level0 nav-10" style="display: none;"> </li><li class="level0 nav-11" style="display: none;"> </li>

Default-user

When i change the categories page layout to: 1 column, 2 column with right bar, 3 columns, the menu works fine. The 2 columns with left bar layout ruins the menu-nav Any solution how to fix this?

Default-user

I have solve it by editing the code of 2columns-left-bar.phtml . Thx

retni Purchased

I’m disappointed with the level of customer support and how poor quality this theme is. It doesn’t work properly after installation. I created a support to help fixing the issue. Instead of fixing, they broke my whole site, and leave it as broken. Very poor theme and poor customer services.

magentech

Hi retni,

Please check the answering in the ticket. Our technician replied in there.

Thanks!

Default-user
retni Purchased

I did, your technician doesn’t response

magentech

Hi retni,

Please focus to discuss with our technicians in the ticket. They answered in there.

Thanks!

At About Us page how can the link “g-social” can be change for each member in particular? If i edit the member.phtml all the member will have the same g-social links. Any Help? Thank you

magentech

Dear Dante14,

Yes you can edit it. After your purchasing, we will guide for you.

Thanks!

Hi there,

We are having issues with our theme installations. I have submitted a ticket but would appreciate some assistance.

Thanks!

magentech

Dear lukelenzarini,

We’re sorry for this late answering. Please leave the number ticket in here. We will check for you now.

Thanks!

Default-user

MTT-0000001251 – Thank You!

magentech

Dear lukelenzarini,

Please discuss with our technician in the ticket. We replied in there.

Thanks!

Hi,

Does your template support RTL ?

Thanks ;)

magentech

Dear yonatanm,

We’re sorry. Our theme – SM Saphi doesn’t support RTL language. If you want to use RTL Language in this theme, you need to change in the CSS file. This is complicated a bit. If you are still interested in this theme with RTL language, you can submit a ticket to our custom-work department. They will send you a quotation for this work.

Thanks!

retni Purchased

Many customers report issue with your theme. Why don’t you guys updated the theme files here so people won’t repeat report the same problems.

magentech

Hello retni,

We updated files and wrote changelog at the end of document

Thanks

retni Purchased

I submitted an issue ticket – MTT-0000001304 – can you get some tech response?

AOC789 Purchased

is the “MEGA MENU” compatible with magento 1.8??

magentech

Dear AOC789,

This Menu is compatible with Magento 1.8.x.

Thanks!

sandurr Purchased

How can i change the language of the whole template??

magentech

Dear sandurr,

We’re sorry for the delay. Could you please leave us the number of ticket you posted? And with our guide, if you can’t configure it, you can discuss more in the ticket. Our technician will take a note for it.

Thanks!

Default-user
sandurr Purchased

I cant remember the number of the ticket. But it was about the SM Megamenu. I want 9 menu items but it shows only 8(the last one is automaticly set to display:none).

Default-user
sandurr Purchased

I already got a response i didnt’t saw it. thanks for you help!

Hi,

I’m trying to have 9 menu items but there appears to be a limit of 8 (the 9th one does not show up), any way round this issue?

Also, I can no longer access your support area….login details don’t work anymore and do not receive a reset email.

Thanks

magentech

Dear CorsaDesign,

Our technician answered you in the ticket. Please try to check in there.

Thanks!

AOC789 Purchased

Why is the related products not showing in the shopping cart? I uncomment the checkbox in the related code but when I tried to add some related products, it doesn’t show on the shopping cart.

test.beddingstock.com

magentech

Dear AOC789,

Could you please feel free to submit ticket about this problem then send to our Themeforest Department? Our technician will help you check it now.

Here is link for you: http://www.magentech.com/submit-a-ticket/submit-ticket

Thanks!

Simple comment – do not buy this item, it doesn’t work

their support team did answer the initial ticket though any changes they made seem to have made the issue worse.

don’t waste your time on this and purchase something else instead

magentech

Dear dansmithpm,

I am sorry for this. We still are checking your issue. The problem is from your server maybe.

Please wait us today to finish your site

Thanks

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