153 comments found

Hi I have purchase this theme for my store but I am not able to upload it .. Please help to upload it.

magentech

Dear vipin verma,

Please feel free to submit a ticket to our Technical support. Our team will help you for this work.

Here is the link for your submisison: http://www.magentech.com/submit-a-ticket/submit-ticket

Thanks & regards!

AVOID AT ANY COSTS!

We’ve purchased a theme from this guy the G2SHOP through THEME FOREST.

The customer support it’s a nightmare. Because this guy is from vietnam he will never match your working hours and when he will bother to reply (2-3 days usually) he will only sort the small problems that his scripts generates and leave the real problems behind.

So here we are after a week since we’ve purchased the theme begging for support from this guy.

We’ve added all the products categories, mega menu items again and again as he said that’s our fault that we don’t do it correctly. In the end, we have the proof that’s his theme that’s acting strange not us.

You should avoid paying any penny to this so called company where is one man show that can’t handle all the tickets that are coming to him.

Zasper Purchased

Hello i would like to display a countdown/timer on some products can you tell me a compatible extension with your theme or how i can do this? Thank you.

magentech

Dear Zasper,

You can find all extensions for countdown timer at this link: http://www.magentocommerce.com/magento-connect/catalogsearch/result/?q=countdown+timer&pl=0

Thanks & regards!

Zasper
Zasper Purchased

Thank you very much!

GEV Purchased

Come on, i bought this theme a week ago, and still having problem with Add to cart button, it is not working at all. It is still not solved, i am reading this issue is a long time problem, WHY DONT YOU SOLVE IT??

magentech

Dear GEV,

Did you submit a ticket to our technical team?

Thanks & regards!

Hi,

This is a pre sales enquiry. Will you guys provide us the HTML version of this theme as one of my known has purchased this theme and said that they didn’t find the HTML version of this theme.

Please reply me asap on the same.

Thanks

magentech

Dear mohitbca,

Thanks you for your attention. We are sorry that we do not provide HTML version for this theme. Only source code to built your site as our live demo.

Thanks & regards!

realrock Purchased

How can I disable the cloud zoom om the product page?

Thanks

magentech

Dear realrock,

Please open file /skin/frontend/default/sm_sport/css/cloudzoom.css find this code:

.cloud-zoom-big {
border-width: 5px;
border-style: solid;
box-shadow: 0 0 10px #111;
overflow: hidden;
}
Edit to:
.cloud-zoom-big {
border-width: 5px;
border-style: solid;
box-shadow: 0 0 10px #111;
overflow: hidden;
display:none;
}

Thanks & regards!

How can I download the update so its compatible with Magento 1.9? If I use the download link in my Theme Forest accoungt is that the most recent version?

magentech

Dear proaudioland,

We updated the latest version 1.1.1 to Themeforest. Please check the downloaded link on Themeforest again.

Thanks & regards!

Zasper Purchased

I have the following problem in grid view products showing in one column no matter what i try and if i change it manually through css products become unresponsive.Is there a way to fix this?

magentech

Dear Zasper,

For this issue, please feel free to submit a ticket to our support team, provide us your site details.

Here is the link for your submission: http://www.magentech.com/submit-a-ticket/submit-ticket

Thanks & regards!

markfc Purchased

Hi, Can you tell me how to limit the mega menu on mobile. I have two stores and both store menus are showing on the mobile version Thanks,

Mark

magentech

Dear markfc,

Could you send us your site URL so we can take a closer look?

Thanks & regards!

datacom Purchased

Hello,

is possible layered psd file of home, listing and details page?

Thank you

magentech

Dear datacom,

Psd files were included in the downloaded package of SM Sport theme.

Thanks & regards!

hi i purchased megashop multipurpose responsive magento theme of 118 mb but i did not get the menu’s and pics as visible in theme how to do it please tell me

magentech

Dear millindag33,

Could you please feel free to use the correct account that you used when buying this theme to post question? We’re sorry about this. Because we need to be ensured you got the correct packages of theme we provided on Themeforest before checking problem.

Thanks & regards!

Hi, I just found that image slider and the buttons like: add to cart and update cart is not working. And i have already submitted a ticket 2 days ago but haven’t got any reply from magentech team. My website is live please help me to fix this issue. Ticket: MTT-0000003054

magentech

Dear ankushhastir,

Our team are checking your ticket. We will send you the feedback via there soon.

Thanks & regards!

meirkohn Purchased

Hi, I’ve submitted a ticket 3 days ago and i haven’t got an answer yet please resolve it as soon as possible Thanks, My ticket code is “MTT-THEMEFOREST-14515808HG”

magentech

Dear meirkohn,

Please feel free to post your pending issues in your ticket. Our team will check it ASAP.

Thanks & regards!

Default-user
meirkohn Purchased

I posted it on my ticket but no one is responding, can you please fix the favicon as requested in the ticket.

Default-user

Please take care of the problems ASAP it past already 3 days and still no reply.

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