Hi, Please, can you help us with the ticket number: MTT-0000001018? we put it on Magentech.com. The problem is about we cannot add products on the shopping cart. Always the Magento theme says Compare products module is empty.
Thank you very much in advance,
Please feel free to discuss with our technicians via ticket system or contact with us by using live chat panel in the working time about reminding the ticket.
Why is inline translation not working on this template?
Please remove IP 127.0.0.1 and then check again
You mean in DB or?
if you mean in admin/developer then no, it isnt working.
Please check my image http://img691.imageshack.us/img691/5659/o15w.png
No, it aint working. I wrote that already before your reply.
Can you submit a ticket to our system magentech.com so that we can check?
Can you help us with the ticket number: MTT-0000001089
Thanks a lot in advance,
Please check the answering in the ticket. Our technician answered you in there.
Please help us, we just wrote the ticket number MTT-0000001093
I answered your ticket
I had a couple of problems with this theme:
1. it doesn’t display the custom options including the title, just the buttons (radio/dropdown/etc…with prices)
2. no attribute set is displayed, either as tab or inside the description, I’ve tried to move the attributes in the description group
3. the thumb is fix let’s say 200×150, which is no good, it should be 200x whatever height as you don’t have all the time the same dimensions for images of products, sometimes they are wide, tall… this is a massive problem from my point of view as you need to edit every single image of the product in order to look good in this template.
I’ve tried to delete the height from the admin panel but it won’t show nothing at all.
4. customer support – I’ve email all the user / pass access to everything nobody bother even to answer my email, not talking about fixing the issues that I’ve got.
[MTT-0000001141] also, we’ve opened a new ticket on your website a more complete one.
We will check and reply via your ticket.
Thank you very much.
You’ll be better to do that because the attributes don’t work either.
We got some problems with this theme:
1. The Cart Pro module is not working. The ajax popup works but the basket below the menu keeps showing that the cart is empty.
2. We gotta a few styling errors in Internet Explorer 8 which should be supported…? For example the footer.
Could you please submit the new ticket about these problems? Don’t forget to leave your URL. We need to check directly on your site. Or please leave us screenshots for them.
Here is link for your submit: http://www.magentech.com/submit-a-ticket/submit-ticket
We submitted a ticket, thanks!
i bought the module and it works great, except for the configurable product page.
The problem is that the configurable product option dont update the product price.
I already submitted a ticket – please check the ticket MTT-THEMEFOREST-67RRTAJ7OW
We replied your ticket. Please feel free to check again.
By loading the frontpage I get this error in the system.log
2014-05-13T08:41:19+00:00 ERR (3): Strict Notice: Declaration of Sm_BasicProducts_Block_Home::getPriceHtml() should be compatible with that of Mage_Catalog_Block_Product_Abstract::getPriceHtml() in /home/users/puntzftp/X/app/code/local/Sm/BasicProducts/Block/Home.php on line 11
2014-05-13T08:41:24+00:00 ERR (3): Strict Notice: Declaration of Sm_BasicProducts_Block_Home::getPriceHtml() should be compatible with that of Mage_Catalog_Block_Product_Abstract::getPriceHtml() in /home/users/puntzftp/X/app/code/local/Sm/BasicProducts/Block/Home.php on line 11
2014-05-13T08:41:24+00:00 ERR (3): Notice: Undefined index: show_notice in /home/users/puntzftp/X/app/design/frontend/default/sm_sport/template/page/sm/yt_config_inc.php on line 115
2014-05-13T08:41:24+00:00 CRIT (2): Not valid template file:frontend/base/default/template/sm/slider/theme3.phtml
Using Magento 22.214.171.124
Any idea what is going wrong here?
Thanks in advance!
In this instance, you can just ignore it by hiding the notices like this:
error_reporting(E_ALL ^ E_NOTICE);
You can also turn off error reporting in your php.ini file or .htaccess file
Are you planning to update the them to Magento 1.9.
If so could you include a step-by-step instructions how to update it without getting some error or point us the some resource which is 100% accurate.
Looking forward for your reply.
We’re really sorry for this late answering. We’re planing to upgrade our themes to Magento 1.9 and will complete in this week. SM Sport is available in our plan. You can update download link via your email after that.
can anybody tell me how to configure the mobile menu. I am getting only home option in that menu.
Could you please use the correct account you bought this theme for getting support. We will support for you via that account.
Since we’ve updated our store to magento 1.8.1 it’s impossible for people to login during OnePage checkout. They will be redirected.
I;ve tried a variaty of solutions but none of them have worked so far. Further more I’ve uploaded all new files regarding checkout using your latest update on themeforest.
Please let me know how to fix onepage checkout BR
We’re really sorry for this late. Could you please feel free to submit new ticket then send to our Themeforest-Department? Our team will help to check directly on your site.
Here is link for your submitting: http://www.magentech.com/submit-a-ticket/submit-ticket
I can’t translate a several items in this template, like search form, empty chart form, etc.
In which directory should I create translate.csv file?
1. like search form
+ please go to \app\design\frontend\default\sm_sport\template\catalogsearch\form.mini.phtml and find:
var searchForm = new Varien.searchForm('search_mini_form', 'search', '<?php echo $this->__('Search...') ?>');
+ copy text ‘Search…’ in .csv file to translate
2. empty chart form
+ go to \app\design\frontend\default\sm_sport\template\sm\cartpro\checkout\cart\mini-cartpro.phtml and find:
<span class="empty"><?php echo $this->__('Cart is empty') ?></span>
+ copy text ‘Cart is empty’ in .csv file to translate
- like search form
var searchForm = new Varien.searchForm(‘search_mini_form’, ‘search’, ’<?php echo $this->__(‘Search…’) ?>’);
- empty chart form
<?php echo $this->__('Cart is empty') ?>
I have an issue with basicproducts.bestsales.left
I had to comment out block “basicproducts.bestsales.left” in app/design/frontend/sm_sport/default/layout/catalog.xml to prevent an error when visiting a subpage of the website.
“Ongeldig blok: ” is the Dutch translation for “Invalid block”
How can I solve this?
The template have issues to send e-mail from contact us page. I tested with the default magento template and it sends. I also tested with a custom script and it sends too. The server is ok. The problem is the contact us sm sport template probably.
Can you help me?
Please go to \app\design\frontend\default\sm_sport\template\contacts\form.phtml and find:
<form action=”<?php echo $this->getFormAction(); ?>” id=”contactForm” method=”post”>
=> change to:
<form action=”<?php echo Mage::getUrl(); ?>contacts/index/post/” id=”contactForm” method=”post”>
Hello, I’m really new in the MAGNETO ecommerce (Always used Opencart) do I have to purchase Magneto software to installed on my site or Magneto is a free system like open cart?
Thanks for your help.
BTW , your template is simple AWESOME
We’re sorry for this late answering. We would like to confirm that Magento is a free system, not paid system. You can buy our theme then install quickstart package. You will have a new site as our demo with sample data. If you can’t install it, we will help you to install freely.
I have purchased the theme and paid for the installation days ago? Are you going to do anything?
Could you please use the correct account that you bought this theme?
We will support with you via there.
After 9 months of development I’m glad to show you what could be achieved with this theme … http://www.goblenko.com .
It’s absolutely awesome and so does the support team. Without them I wasn’t going to be able to put my website online.
Please keep in mind that Magento is a CMS for developers and it is hard to be configured properly for a customer. So instead of trying things that you don’t understand post a paid ticket for the support and they should be able to handle it for you.
So keep up the good work, this theme is absolutely fantastic. Too bad that I’ve done so many changes and an update of the them will be hard for me to do
Thank you so much lamer40. We appreciate about your feedback and we can sure that this theme will be improved in the near future.
Thanks once again
It’s me who should be thanking you for the support
Keep up the good work.
Thanks lamer40 and we will very happy if you can rate this theme with 5 stars for helping us. Is it ok?
I’ve rated you 5 stars this is the least I can do for you
We’ve got it. Thank you so much lamer40
We are planning to develop our themes as you want. We will update them in this theme soon.
Hello, I get this when I click on the subcategories of Football using the quickpackage of the template, I already started to change the content of the template, so reinstall is not an option, can you help?
Fatal error: Call to a member function getALLIds() on a non-object in /var/www/virtual/tantosoft.com/abad/htdocs/app/code/local/Sm/Megamenu/Block/List.php on line 47
If I edit the Megamenu and point to the subcategories it works, but not if I point to a nested categories with subcategories. (2nd level).
You can see my installed template at http://abad.tantosoft.com
As can be seen from your menu items, it has two same selected product category. Please chose various product category for these menu items.
eg: Menu item category2 in Football / Group1 and Menu item Football / Group2 the same category2 of category Football. Please change menu item category2 in Football / Group2 select other category.
Refer to this for detail: http://awesomescreenshot.com/03131mslfa
Hope it helps. Thanks!
Guys am a little new to magento, i bought this theme, when i was adding products, the product image gets distorted and a little faded, please what can i do to fis this?
Could you please feel free to submit the problem into our system? We need to check detail on your site.
Please submit ticket with your site information then send to our Themeforest Department via this link: http://www.magentech.com/submit-a-ticket . Our team will check and answer in there.
Great theme! I am having trouble getting the fullwidth image to show up in the dynamic slider. The video works, but not the images. How can I make the images show up or what code should I be using?
Please submit ticket with your site information then send to our Themeforest Department via this link: http://www.magentech.com/submit-a-ticket. Our team will check and answer in there.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.