magentech supports this item


172 comments found.

Hi, Please, can you help us with the ticket number: MTT-0000001018? we put it on The problem is about we cannot add products on the shopping cart. Always the Magento theme says Compare products module is empty.

Thank you very much in advance,

Dear webstrategias,

Please feel free to discuss with our technicians via ticket system or contact with us by using live chat panel in the working time about reminding the ticket.



Why is inline translation not working on this template?

Regards, JC


No, it aint working. I wrote that already before your reply.



Can you submit a ticket to our system so that we can check?


Dear Magentech, Can you help us with the ticket number: MTT-0000001089

Thanks a lot in advance,

Hi webstrategias,

Please check the answering in the ticket. Our technician answered you in there.


Please help us, we just wrote the ticket number MTT-0000001093


I answered your ticket



I had a couple of problems with this theme:

1. it doesn’t display the custom options including the title, just the buttons (radio/dropdown/etc…with prices)

2. no attribute set is displayed, either as tab or inside the description, I’ve tried to move the attributes in the description group

3. the thumb is fix let’s say 200×150, which is no good, it should be 200x whatever height as you don’t have all the time the same dimensions for images of products, sometimes they are wide, tall… this is a massive problem from my point of view as you need to edit every single image of the product in order to look good in this template. I’ve tried to delete the height from the admin panel but it won’t show nothing at all.

4. customer support – I’ve email all the user / pass access to everything nobody bother even to answer my email, not talking about fixing the issues that I’ve got.

[MTT-0000001141] also, we’ve opened a new ticket on your website a more complete one.

Dear Timerworld

We will check and reply via your ticket.

Thank you very much.

You’ll be better to do that because the attributes don’t work either.

We got some problems with this theme:

1. The Cart Pro module is not working. The ajax popup works but the basket below the menu keeps showing that the cart is empty.

2. We gotta a few styling errors in Internet Explorer 8 which should be supported…? For example the footer.

Dear hcdesigns,

Could you please submit the new ticket about these problems? Don’t forget to leave your URL. We need to check directly on your site. Or please leave us screenshots for them. Here is link for your submit:


We submitted a ticket, thanks!


i bought the module and it works great, except for the configurable product page. The problem is that the configurable product option dont update the product price.

I already submitted a ticket – please check the ticket MTT-THEMEFOREST-67RRTAJ7OW


Dear brational,

We replied your ticket. Please feel free to check again.



By loading the frontpage I get this error in the system.log 2014-05-13T08:41:19+00:00 ERR (3): Strict Notice: Declaration of Sm_BasicProducts_Block_Home::getPriceHtml() should be compatible with that of Mage_Catalog_Block_Product_Abstract::getPriceHtml() in /home/users/puntzftp/X/app/code/local/Sm/BasicProducts/Block/Home.php on line 11 2014-05-13T08:41:24+00:00 ERR (3): Strict Notice: Declaration of Sm_BasicProducts_Block_Home::getPriceHtml() should be compatible with that of Mage_Catalog_Block_Product_Abstract::getPriceHtml() in /home/users/puntzftp/X/app/code/local/Sm/BasicProducts/Block/Home.php on line 11 2014-05-13T08:41:24+00:00 ERR (3): Notice: Undefined index: show_notice in /home/users/puntzftp/X/app/design/frontend/default/sm_sport/template/page/sm/yt_config_inc.php on line 115 2014-05-13T08:41:24+00:00 CRIT (2): Not valid template file:frontend/base/default/template/sm/slider/theme3.phtml

Using Magento

Any idea what is going wrong here?

Thanks in advance! Peter

Dear Realrock,

In this instance, you can just ignore it by hiding the notices like this:

error_reporting(E_ALL ^ E_NOTICE);

You can also turn off error reporting in your php.ini file or .htaccess file


Hello team,

Are you planning to update the them to Magento 1.9.

If so could you include a step-by-step instructions how to update it without getting some error or point us the some resource which is 100% accurate.

Looking forward for your reply.

Dear lamer40,

We’re really sorry for this late answering. We’re planing to upgrade our themes to Magento 1.9 and will complete in this week. SM Sport is available in our plan. You can update download link via your email after that.


hi there. can anybody tell me how to configure the mobile menu. I am getting only home option in that menu. Tx

Dear madhur77,

Could you please use the correct account you bought this theme for getting support. We will support for you via that account.



Since we’ve updated our store to magento 1.8.1 it’s impossible for people to login during OnePage checkout. They will be redirected.

I;ve tried a variaty of solutions but none of them have worked so far. Further more I’ve uploaded all new files regarding checkout using your latest update on themeforest.

Please let me know how to fix onepage checkout :) BR


Dear AccuSafe,

We’re really sorry for this late. Could you please feel free to submit new ticket then send to our Themeforest-Department? Our team will help to check directly on your site.

Here is link for your submitting:


I can’t translate a several items in this template, like search form, empty chart form, etc. In which directory should I create translate.csv file?


Dear mdownbeat,

Please refer here:

1. like search form

+ please go to \app\design\frontend\default\sm_sport\template\catalogsearch\ and find:

var searchForm = new Varien.searchForm('search_mini_form', 'search', '<?php echo $this->__('Search...') ?>');

+ copy text ‘Search…’ in .csv file to translate

2. empty chart form

+ go to \app\design\frontend\default\sm_sport\template\sm\cartpro\checkout\cart\mini-cartpro.phtml and find:

<span class="empty"><?php echo $this->__('Cart is empty') ?></span>

+ copy text ‘Cart is empty’ in .csv file to translate


Dear mdownbeat,

Please refer here:

- like search form

+ please go to \app\design\frontend\default\sm_sport\template\catalogsearch\ and find:

var searchForm = new Varien.searchForm(‘search_mini_form’, ‘search’, ’<?php echo $this->__(‘Search…’) ?>’);

+ copy text ‘Search…’ in .csv file to translate

- empty chart form

+ go to \app\design\frontend\default\sm_sport\template\sm\cartpro\checkout\cart\mini-cartpro.phtml and find:

<?php echo $this->__('Cart is empty') ?>

+ copy text ‘Cart is empty’ in .csv file to translate



I have an issue with basicproducts.bestsales.left I had to comment out block “basicproducts.bestsales.left” in app/design/frontend/sm_sport/default/layout/catalog.xml to prevent an error when visiting a subpage of the website.

The error which appears is:

a:5:{i:0;s:43:”Ongeldig blok: basicproducts.bestsales.left”;i:1;s:2090:” #0 /data/web/public/app/code/core/Mage/Core/Block/Text/List.php(41): Mage::throwException(‘Ongeldig blok: ...’) #1 /data/web/public/app/code/core/Mage/Core/Block/Abstract.php(863): Mage_Core_Block_Text_List->_toHtml() #2 /data/web/public/app/code/core/Mage/Core/Block/Abstract.php(582): Mage_Core_Block_Abstract->toHtml() #3 /data/web/public/app/code/core/Mage/Core/Block/Abstract.php(526): Mage_Core_Block_Abstract->_getChildHtml(‘left’, true) #4 /data/web/public/app/design/frontend/multistore/default/template/page/2columns-left.phtml(72): Mage_Core_Block_Abstract->getChildHtml(‘left’) #5 /data/web/public/app/code/core/Mage/Core/Block/Template.php(241): include(’/data/web/publi…’) #6 /data/web/public/app/code/core/Mage/Core/Block/Template.php(272): Mage_Core_Block_Template->fetchView(‘frontend/multis…’) #7 /data/web/public/app/code/core/Mage/Core/Block/Template.php(286): Mage_Core_Block_Template->renderView() #8 /data/web/public/app/code/core/Mage/Core/Block/Abstract.php(863): Mage_Core_Block_Template->_toHtml() #9 /data/web/public/app/code/core/Mage/Core/Model/Layout.php(555): Mage_Core_Block_Abstract->toHtml() #10 /data/web/public/app/code/core/Mage/Core/Controller/Varien/Action.php(390): Mage_Core_Model_Layout->getOutput() #11 /data/web/public/app/code/core/Mage/Catalog/controllers/CategoryController.php(159): Mage_Core_Controller_Varien_Action->renderLayout() #12 /data/web/public/app/code/core/Mage/Core/Controller/Varien/Action.php(419): Mage_Catalog_CategoryController->viewAction() #13 /data/web/public/app/code/core/Mage/Core/Controller/Varien/Router/Standard.php(250): Mage_Core_Controller_Varien_Action->dispatch(‘view’) #14 /data/web/public/app/code/core/Mage/Core/Controller/Varien/Front.php(176): Mage_Core_Controller_Varien_Router_Standard->match(Object(Mage_Core_Controller_Request_Http)) #15 /data/web/public/app/code/core/Mage/Core/Model/App.php(354): Mage_Core_Controller_Varien_Front->dispatch() #16 /data/web/public/app/Mage.php(683): Mage_Core_Model_App->run(Array) #17 /data/web/public/index.php(110): Mage::run(‘bobags_nl’, ‘store’) #18 {main}”;s:3:”url”;s:11:”/rugtassen/”;s:11:”script_name”;s:10:”/index.php”;s:4:”skin”;s:9:”bobags_nl”;}

“Ongeldig blok: ” is the Dutch translation for “Invalid block” How can I solve this?

Hi hans2103,

I could not find this issue from our demo link. Could you please submit a ticket to ?, give us FTP and admin account in that ticket so that we can check directly for you.


The template have issues to send e-mail from contact us page. I tested with the default magento template and it sends. I also tested with a custom script and it sends too. The server is ok. The problem is the contact us sm sport template probably. Can you help me?


Hi mdownbeat,

Please go to \app\design\frontend\default\sm_sport\template\contacts\form.phtml and find:

<form action=”<?php echo $this->getFormAction(); ?>” id=”contactForm” method=”post”>

=> change to:

<form action=”<?php echo Mage::getUrl(); ?>contacts/index/post/” id=”contactForm” method=”post”>


Thanks again!

Hello, I’m really new in the MAGNETO ecommerce (Always used Opencart) do I have to purchase Magneto software to installed on my site or Magneto is a free system like open cart? Thanks for your help. BTW , your template is simple AWESOME

Dear djskunky,

We’re sorry for this late answering. We would like to confirm that Magento is a free system, not paid system. You can buy our theme then install quickstart package. You will have a new site as our demo with sample data. If you can’t install it, we will help you to install freely.


I have purchased the theme and paid for the installation days ago? Are you going to do anything?

Dear lambert_the_old,

Could you please use the correct account that you bought this theme? We will support with you via there.


After 9 months of development I’m glad to show you what could be achieved with this theme … .

At first I was a lil bit sceptical because of the loading time but a few things helped me a lot and I decreased the loading time up to 4 seconds for my local customers for the homepage. Here’s a list of what I’ve done:
  • I’ve removed all icons and combined them into a webfont.
  • I’ve changed my shared server to Digital Ocean’s VPS and now I’m using NGINX instead of Apache.
  • I’ve combined most of the javascript files in the head into one.
  • I’ve combined all of the css files into one.
  • I’ve made some server tweeking /using a CDN, cookie lifetime, etc./ which is all advised here
  • I’ve removed all unnecessary extensions which I don’t plan to use them.
  • I’ve installed Redis cache.
  • I’ve moved the inline javascript for the shopping cart into a file.
  • I’ve removed the source for the cPanel on the frontend in order to reduce the server request and to reduce the HTML output.
  • I’ve removed the resize() function in the products grid/list view and used a thumbnail and a large image for all of my products instead.
These changes helped me a lot to reduce the loading time and now I’m completely satisfied from the product.

It’s absolutely awesome and so does the support team. Without them I wasn’t going to be able to put my website online.

Please keep in mind that Magento is a CMS for developers and it is hard to be configured properly for a customer. So instead of trying things that you don’t understand post a paid ticket for the support and they should be able to handle it for you.

I believe that in future most of the things mentioned by me will be changed and the them will become more awesome. The only thing that I wasn’t able to do is to move the javascript files before the tag but I believe this will be changed in version 2.0.

So keep up the good work, this theme is absolutely fantastic. Too bad that I’ve done so many changes and an update of the them will be hard for me to do :)

  • 5 stars for you guys … Thumbs up

We’ve got it. Thank you so much lamer40 ;)

Hi guys,

Just wanted to offer 2 more improvements which you should consider in future updates:
  • Implementing microdata for the products and the blog / in order to help the search engines to recognize the articles and the products/offers
  • Some SEO corrections about the <heading> tags … my suggestions is not to use the product names in <h2> but in in order to keep more important phrases in the heading tags.
I’ve already completed these steps but this should be integrated in future updates of the template. I’m still not sure why the default Magento theme isn’t already using microdata but I think in near future they will start …

Thanks lamer40.

We are planning to develop our themes as you want. We will update them in this theme soon.



rou Purchased

Hello, I get this when I click on the subcategories of Football using the quickpackage of the template, I already started to change the content of the template, so reinstall is not an option, can you help?

Fatal error: Call to a member function getALLIds() on a non-object in /var/www/virtual/ on line 47

If I edit the Megamenu and point to the subcategories it works, but not if I point to a nested categories with subcategories. (2nd level).

You can see my installed template at

Hi Rou,

As can be seen from your menu items, it has two same selected product category. Please chose various product category for these menu items.

eg: Menu item category2 in Football / Group1 and Menu item Football / Group2 the same category2 of category Football. Please change menu item category2 in Football / Group2 select other category.

Refer to this for detail:

Hope it helps. Thanks!

Guys am a little new to magento, i bought this theme, when i was adding products, the product image gets distorted and a little faded, please what can i do to fis this?

Dear gerrardvick,

Could you please feel free to submit the problem into our system? We need to check detail on your site.

Please submit ticket with your site information then send to our Themeforest Department via this link: . Our team will check and answer in there.


Great theme! I am having trouble getting the fullwidth image to show up in the dynamic slider. The video works, but not the images. How can I make the images show up or what code should I be using?

Dear taunyadee,

Could you please feel free to submit the problem into our system? We need to check detail on your site.

Please submit ticket with your site information then send to our Themeforest Department via this link: Our team will check and answer in there.