An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, icypixels, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from icypixels:

Support will be extremely slow during the following weeks due to the exams session I have to take. Estimated response time: 2 to 7 days

Thank you for choosing and trusting your money in one of my products. I’m really glad you made this choice!

Here are a couple of things you should know about the product lifetime free support I provide:

Support includes:

  • Responding to questions or problems regarding my item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item support does not include:

  • Customization and installation
  • Support for 3rd party plugins
  • Issues that are unique to your web hosting environment

Support: Available from Monday to Friday, 8 – 14 GMT. Generally, I respond in 1.5 days and if you’ll submit a ticket on a weekend, you’ll have to wait until Monday. Please use the dedicated ticketing system I have set in place: Icy Pixels Support Ticket System.

If I can be of any further assistance, or if you have any more questions, please let me know. Have a great day!

Paul | Icy Pixels | Customer Happiness Engineer

Free Theme Support | Custom Work Enquiry | Subscribe to Newsletter | Follow me on Twitter

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I followed the steps and imported the demo content, however, the portfolio isn’t displayed correctly. It’s just empty boxes!

The solution is extremely simple!

Go to “Appearance > Page Builder” and click on “Save Template” for each template which contains a portfolio/blog block.

Free Theme Support Defined

Theme Support includes:

  • Responding to questions or problems regarding your item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item support does not include:

How easy to use is the theme? Any installation video I can see? I want to know what I’m buying.

I understand that sometime, you bought things blind-folded, therefore, here’s a video showing the in’s and out’s of the theme: http://www.youtube.com/watch?v=xDwPMIMJsLA

How to change portfolio thumbnails size?

All you would need to do to change the thumbnails width and height, is to edit /smarald/functions.php line 91:

add_image_size(‘thumb-portfolio-homepage’, 772, 434, true);

Replace 772, with your desired image width, and 434 with your desired image height.

How can I modify the headings Google Font?

1. Use a plugin like WP Google Fonts to install the desired Google Font. 2. Use the following custom CSS to set up your brand new Google font on all headings in the theme:

h1,h2,h3,h4,h5,h6, .entry-title h1, .page-meta .page-title, .widget-title, .icy-slogan .icy-slogan-title, #portfolio-wrapper .portfolio-single-title, .single-portfolio .portfolio-single-title, .icy-member .icy-member-name, .icy-skill h4, .icy-centered-text h2, .icy-pricetable-wrapper ul li.icy-pricetable-heading .icy-pricetable-title 
{ font-family: 'Your-Google-Font-Name-Here'; }

You can paste the above code in Theme Customizer > Theme Settings > Custom CSS box.

That’s it!

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.

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