Discussion on SMARTBOX - Clean & Elegant Multi-Purpose WP Theme

276 comments found

attashie Purchased

Hi guys, I don´t have the file “demovisualcompuser.xml” (The download does not include)

http://www.subirimagenes.com/imagedata.php?url=http://s2.subirimagenes.com/privadas/2260695demovisualcompuser.jpg

& the banner look different.

http://www.subirimagenes.com/imagedata.php?url=http://s2.subirimagenes.com/privadas/2260678my-preview.png

Thanks

Oh other thing… please, I can not find where to post a forum here:

http://support.designarethemes.net/ my username there is attashie

Thanks again. I hope you can help me.

attashie
attashie Purchased

I’m just starting. I am in step “2.5 Setting up the Homepage & Blog page (post page)” from tutorial Smartbox. I find no answer to this in the forums :s .

Designare

Hi attashie,

Many thanks for your purchase.

We change a little the folder’s structure, sorry, we will fix the video asap.

The file that you need to use to import the contents is smartbox.wordpress.2014-02-27.xml. Also you need to import the theme painel options (smartbox_original_panel_options.xml) into the Admin Panel – import/export.

On the forum, simply, create a new post and add your questions there. http://support.designarethemes.net/forums/

Best Regards

attashie
attashie Purchased

Thanks :)

No i didn’t post any questions as I can’t log in to your support forum, no password is been sent …

Designare

Hi,

Please send us a email to support@designarethemes.net with the subject “Create a Support Account” and your desired login details (email, user and pass) and we will setup a account for you.

Thanks!

A good theme from the looks but a real pain in the @#$ when it comes to setting it up … You cannot set it up even if you follow the documentation to every letter…..

Designare

Hi,

Thanks for your purchase.

Sorry if you are encountering somes issues with the theme, but honestly the theme is super easy to work and setup. We receive a good feedback from our buyers.

If you need any help from us please post your questions here http://support.designarethemes.net and our support team will be happy to help you!

Best Regards

attashie Purchased

Ponseel It works, if you want to post a question just follow this route.

1 http://support.designarethemes.net/forums/

2 select a category

http://www.subirimagenes.com/imagedata.php?url=http://s2.subirimagenes.com/privadas/2260820forum1.jpg

3 Go down

http://www.subirimagenes.com/imagedata.php?url=http://s2.subirimagenes.com/privadas/2260821forum2.jpg

4 Ask your question

http://www.subirimagenes.com/imagedata.php?url=http://s2.subirimagenes.com/privadas/2260826forum4.jpg

And… hyperscoop yes is sad but the problem i understand is for the new version of wordpress. change things. BUT is true that this guys help quick and between us we can help ourselves if we can.

attashie
attashie Purchased

PONSEEL dont put username and password. You need register for first time, when you register they ask for the code for your purchase. Lookfor this code into your account of themeforest and select download:

http://www.subirimagenes.com/imagedata.php?url=http://s2.subirimagenes.com/privadas/2260853forum5.jpg

then select download again and License certificate & purchase code

http://www.subirimagenes.com/imagedata.php?url=http://s2.subirimagenes.com/privadas/2260857forum10.jpg

and that´s it your purchase code

http://www.subirimagenes.com/imagedata.php?url=http://s2.subirimagenes.com/privadas/2260855forum8.jpg
Designare

You are awesome! Thanks for the help friend, we will add your explanation in our support page. Thanks!

attashie
attashie Purchased

smiley face!

stevan44 Purchased

—> Attashie

MAny thanks for your feedback, that’s really nice, i appreciated ! The thing is, i already did that, insert my purshase code, I registered one which seems to worked but didn’t give me an access to the form at the bottom of the page.

—> Designare, please can you help me on this..? or answer me here, it’s no big deal, just my sidebar which appears at the bottom of the page for post and blog..

Default-user
stevan44 Purchased

Hi … still no news …? please thanks to answer me !

Designare

Hi friend we answer your email yerterday..

Wed, 19 Nov 2014 15:25:27 +0000

“Hi stevan,

First of all, let us thank you for buying our theme. We truly appreciate it. Sorry for the inconvenience on that. It’s kind of strange, because it has been working till now. Either case, we’ve created it for you, and now you can access it with the provided credentials:

Username: * password: *

Sorry for the inconvenience.

Best regards.”

Default-user
stevan44 Purchased

Ah thanks for it ! but i don’t get your email in my webmail… the strangest keep on going !! did you use srehault@free.fr

Thanks again !

I’m having issues with the Top Bar, Phone number, address etc being cut off and showing underneath in Chrome browser.

How can I fix this?

Designare

Hi,

Many thanks for your purchase!

All the support for our themes is conduced to our support page.

Please post your question here http://support.designarethemes.net and our support team will be happy to help you ;)

Best Regards

Really good theme so far guys. One question.. I noticed that another user posted a comment asking if the partner slider could auto-scroll. That was 4 months ago and the answer was no… What are the options for this slider? Almost every jQuery carousel plugin has an auto scroll function… this shouldn’t be an issue. Is there any documentation on this?

Thanks, Chase

Designare

Hi Chase,

Sorry for the delay, honestly, we forget to add it to the theme. Please send us a email to support@designarethemes.net with subject “Add auto-scroll to partners” and a ftp account. We will customize your site directly.

Thanks

Hi, just installed my theme and when to activate but I get this:

Broken Themes

The following themes are installed but incomplete. Themes must have a stylesheet and a template.

Stylesheet is missing.

Missing stylsheet in my download.

Thanks

Designare

Hi,

Many thanks for your purchase.

This is a common error when you install the full zip. You just need to install the smartbox-installable.zip.

If you need help from us, note that all the support for our themes is conduced to our support page. Our support team can help you setup the theme and demo contents. For that, please post your question here http://support.designarethemes.net and they will be happy to help you ;)

Best Regards

Hi,

Great theme! When should we expect an update with new VC etc?

Kind Regards, George

Designare

Hi George, why 1 star rating? you tell “Great theme!”, and then you give us 1 star rating? Thanks for your support..

The theme don’t have bugs.. if you find one, we will immediately fix it! Support is not down.. we announce the new support to our buyers, it’s now here http://support.designarethemes.net/. We change the support because we care about our buyers, and we want to give them a better space to receive the help that they need.

SerialPixels

Hi,

This is a great theme, but when you work with it, it gets harder and harder to edit the content. Like I mentioned in the rating, updates are a crucial factor in a theme’s usability and life span.

By NOT upgrading the theme to be able to use the latest VC, it’s a big draw back! I would strongly suggest to have a look in the competition and you will see my point. ;)

As for the support I’ve being trying to access the page for 45’, but I only got an error page. A while ago I managed to access and register to your support page, but at this time, I found a solution to my problem, on my own. It took me a while of course. :)

Have you ever tried to use bullet point in a list? In this theme, because of the css, it just removes the bullets. I managed to overcome this issue (bug) by using my own css. But still it takes me more time, than some other themes, to add simple but crucial content.

So there are bugs and I found some more as well. I would gladly open a post in your support page, but I will do it next week. I know that you provide support here in the comments, so will continue our conversion there.

Thanks for your support and swift replies!

Kind Regards, George

Designare

Hi,

The theme is easy to setup and work. Our buyer’s feedback tells us that.. If you need support from us, use our support page to post your questions.

Regards

flangar Purchased

hi, I saw that was released a new version of thema 1.4.5, that’s new?

Best Regards

Designare

Hi flangar,

On latest update we add the auto scroll on all scrollers, partners, portfolios 1/2 and testimonials.

Regards

attashie Purchased

Hello, I have suspended the construction of my website but I started again. I really do not want to bother you but your tutorials are outdated, that’s frustrating. Nothing is like in the videos NOTHING. When I create a button on the menu and request automatically create a page, it looks at the site but not in the PAGES editor. on the contrary when entering see the pages, the editor says I have 50 pages published. Not true, I have only one item on the menu, one page, and this does not appear to be edited. NONE of this order appears in the videos. I need you to update the videos TODAY or I am forced to ask each step as you move through the building, the tutorials NOT SERVE AND MORE.

attashie
attashie Purchased

I’m getting on my own, I regret angry as strong

attashie
attashie Purchased

those 50 pages that in fact is not published are of great help. Sorry for angry

Designare

Hi,

We think that the documentation and the instructional videos are sufficient, even for noobs :) If you need any help from us please post your question here http://support.designarethemes.net and our support team will be happy to help you ;)

Best Regards

Love the SmartBox Theme but I am having a few issues. 1-Header is having trouble rendering correctly in Chrome. The info bar with my tag line, address and phone render fine in IE and some Firefox but Chrome it pushes the data into a second line and I cannot get that fixed. 2-Cannot grab any of the fly out menus, they fly out and when you go to click the link the menu collapses , very frustrating to navigate the site.

You can see what I am referring to @ www.dataguys.net

Thanks for any help you can provide i have tried to contact you through various other channels and I have not received any response, Theme forests suggestion was to ask for help here…

Designare

Hi,

All the support for our themes is conduced to our support page and it’s closed at the weekends. Please post your question here http://support.designarethemes.net and our support team (at monday) will be happy to help you ;)

Best Regards

Default-user

Ok this is where I am a bit Peeved, I cannot get access to your support portal, the code given in my order does not fly and it is VERY frustrating to be constantly told to post my problem over there when you are clearly monitoring here… Please, Please tell me where and how to get support for a THEME you built and I Purchased when I cannot even register on your support portal!

Designare

Sorry, but support is closed at weekends. All support requests are conducted to our support page, for that our buyers get a more effective support. Please send me a email to support@designarethemes.net with your desired login details (email, user and pass). I will setup a account for you. Regards

attashie Purchased

Hi, where I can do my rate for smartbox? Thanx

attashie
attashie Purchased

the link is broken

attashie
attashie Purchased

I want to give you all stars!

Designare

:) Thanks! there are a one ”.” more on the link sorry. the link is just http://themeforest.net/downloads

Hi! If anyone has doubts in using this theme, I just want to share my experience. I’m not a web-developer or designer, I had never worked with wordpress or html coding, but I built by myself a very nice website. Theme is quite easy to use, it has different options, and support team is very friendly, responds within one business day. Just rated Smartbox by 5 stars.

Designare

We try to do our best! Glad you enjoyed our theme and suporte! Thanks! ;)

Hi, could you please release theme update with latest Slider Revolution version – it contains CRITICAL FIXES FOR SECURITY ISSUES. Current plugin version in latest theme update doesn’t contain it and our website gets hacked very often. We don’t want to have additional costs while purchasing Slider Revolution plugin separately.

Otherwise, this theme is packed with insecure plugins.

Designare

Hi,

The version that comes in the smartbox-installable.zip is vs 4.6, please use this one. You just need to delete the version that you have installed, and install the the new via the tgm activation warning, at the top of your wordpress.

On the plugin’s folder, yes we have the old version, we will make a update to correct it.

Regards

mystarla Purchased

Hello, Is there a way to change the background/onHover color of a callout button? I want something other than the predefined colors listed in the callout button settings. I’ve tried adding a css class, but it applies the class to the outer div of the callout and not the button itself.

Regards

Designare

Hi,

Many thanks for your purchase, much appreciated!

All the support for our themes is conduced to our support page. Please post your question here http://support.designarethemes.net and our support team will be happy to help you ;)

Best Regards

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