we are loving the theme! Just one thing, we provide extra security to our users with https and on homepage it breaks because of google font API does not require https but simple http.
Is there a way to fix this? will a fix come out in the coming period?
Thank you and
Many thanks for your purchase, we are glad that you are enjoying the theme
Regarding your question, actually we did not anticipate this situation and, for now, we don’t have a solution for this problem. Have you try to search to see if you find any solution for this?
yes sure, I just did not want to change the theme code and wanted to ask you guys first. The solution is just require https to google, so the link of the font resource should be https instead of http
Hi, Congratulation for the really good job.
Everything works fine except for the team page. We correctly create our team cards (following the documentation provided) but we’re not able to visualize it on the theme.
We’re quite experts so we tried many different solutions, and seems that there’s nothing that we can do to fix it.
Can you help us with this?
Many thanks for your purchase, much appreciated
Regarding your question, after you create the team members you just need to use the shortcode “Team Layout” in your pages.
If you still have any issue on doing that, please post your question here http://support.designarethemes.com and our support team will see what’s happening.
Which layout did you use for your Live Preview and how do I set it for my website?
Also, how do I add text to the top panel?
Many thanks for your purchase, much appreciated!
All the support for our themes is conduced to our support page. Please post your question here http://support.designarethemes.com and our support team will be happy to help you
Having some issues with IE 11. When navigating through the website their are huge gaps between the header and the content. Is this a known Issue? It doesn’t happen all the time but it happens as you bounce around the website. Is their a fix for this??
Many thanks for your purchase.
We think that this issue have been fixed in the latest update, but if he persist, please post your question here http://support.designarethemes.com and our support team will see what’s happening.
I tried going to your support page but there is no option to ask a question… Why can’t someone just email me?
Hi friend, in the support forum you just need to click on the link “SmartBox. Responsive Multi-Purpose WordPress Theme”, scroll down and click on “Add New Topic”.
Ok thanks. Can someone please email me so that I can communicate with them directly. This seems like it would be most helpful since there are a few issues we are dealing with re your theme. Thank you.
The support forum exists to help us tracking the support requests more easily, and our customers, can find the answer to their problem, making a site search.
Well it’s been 2 days without a response. We need the issues resolved asap but it doesnt seem like that is your priority
Again, 2 days without a response.
This is why I requested someone email me.
Your forum is no very efficient and I have no way of knowing when someone responds to me on there. There is no email sent, no notification, nothing.
4 days without a response..
Did you manage to post your question on the support forum?
Of course, thats why Im posting here again!!! Your support is horrible!
Could you send us the link to your post, or please make a new one? Sorry for the inconvenient.
What is wrong with you? Why do you not address the fact that it takes 4 days for someone to give me a response???
Are you guys trying to be difficult on purpose? This is ridiculous!
The menu disappears when we hover over it. It shows up when we hover over the parent tab, but then goes away. How can we fix this?
Please post your questions on our support forum. Regards
you left our site without capctha and we are getting tons of spams!!!
no matter what i have installed but nothing works with your theme!!!
for god sake how do you configure a https://www.google.com/recaptcha/ with your contact form????
and why our logo is not showing right in iphone??
is you theme not fully completed? can you help us?
despite so much time we are still having so much prb. and we are not getting answer from your forum.
We don’t understand your question, honestly.
1) The theme already have a contact form with captcha, and it’s working well.
2) If your logo is not showing right in iphone, you just need to post your question on our support forum, and our suporte team will be happy to help you..
3) Why our theme is not complete?
4) The support has been closed for two days due to some remodeling that we make here at the office, we put a warning there. We expected the understanding of our customers…
Please wait a bit all your questions will be answered asap.
After configuring some colour settings in the theme options my menu drop down background has gone transparent. May you please tell me how change the drop down menu background to white – like in the original settings.
1 – No, your Contact From is looping and you know exactly what i a mean here!
2 – The logo on the site is overlapping the mobile button and you don’t even give a css code for us to use and we don’t know how to fix your code for you!!!
And your theme is not complete that’s why it seems everyone is having nightmares on your forum without getting anything is done!!! It have been weeks we have been talking about same things and yet still here without any solutions! And sadly we used your theme for one of our customer…
Our questions on your forum are NOT solved that is why we are here, if you solve your theme related problems we would not here and write by wasting more of our time because no one pays for our time when we write to you for each problems related to your unfinished theme.
1) The theme offer you two different choise for contact form. One, use our simple contact form shortcode, he doesn’t have a captcha functionality (http://designarethemes.com/themes/smartboxwp/contacts-v2/). Two, use the contact form 7 plugin, this plugin allow you add more fields and a captcha feature to your contact form (http://designarethemes.com/themes/smartboxwp/contacts-v1/)
2) The responsive layout is working well, at least in our preview http://designarethemes.com/img/responsive-smart.png. Depending of the logo size, or for other factor, your logo may need some css adjust, and if are the case, please post the question and have a little of patience for the answer. We don’t let any customer with unresolved issues.
The reason for the delay in responding to some questions already explained and not worth speaking about the same again.
Is it possible to keep the upper part of the page (from top to the end of the slider) and just place a simple grid (with WooCommerce) of products below that without any text or information (just pictures) like this Big Cartel shop did: http://tinyurl.com/oaaycv4
Thank you in advance
Thanks for your interest on our work.
Yes you can, simply choose the “default template” and the option “without page title”. After that you just need to choose the page in the wordpress reading options.
I’ve gone 4 days without a response and the site layout looks broken. Still waiting for someone to help me with this!
We repplied in your other post
great theme! any chance of geting this as plain HTML, too?
Thanks! We are not currently thinking on doing the HTML version, but maybe someday in the future it’s possible.
hello.. i need some help, anybody can help me… my question is how can i customize layout relative product in shop page using this theme?
Awesome theme ! I would like to purchase it for my client.
Just have two questions.
1. How many blog posts can be seen on the on page. What is the limit?
2. How many photo can be set in one slide? What is the limit?
I know, those are strange questions but my client requires very exact answers…
Many thanks for your interest on our work.
Regarding your question.
1) There are no limit of posts, you can set the number of posts per page that you want in the Wordpress settings.
2) There are no limit too, we use the revolution slider plugin for the sliders. You can create unlimited sliders with unlimited images each.
problems with Installing the SMARTBOX – Clean & Elegant Multi-Purpose WP Theme. The theme does not load any ideas? Possibly and bad file?
Hi sorry for the delay to answer your question. All is ok no? we help you via email. Regards
Their designs are the absolute best- aesthetically and in regards to support.
Thanks bearpawpartners, we are glad that you are happy with us and our theme! You can always thank us by give us a good rating
The Designare short codes are not working. The smart box short code box is not available in editor nor does it appear when you add it through VB. Please help figure this out
Yes the new Wordpress version (3.9) cause some issues in the shortcodes in our themes. We are working on the updates and they will be available asap.
Thanks for your patience.
Is now available the latest update to wordpress 3.9 and 4.1 wpbakery..?
The version of visual compuser will be updated too.
Has anyone had issues with this theme on internet explorer 8?
Yes, last time that we checked the theme, it was working well on ie8 version. Please post your question here http://support.designarethemes.com and provide to our support team your website link and we will see what’s happening.
The images are not included in the package for download. You can buy them on photodune, see the links at the bottom of the theme description.
I think Smartbox 1.4 not compatible with visual composer in WordPress 3.9
Smartbox icon in tinymce toolbar disappear.
Many thanks for your purchase first of all, much appreciated
Regarding your question, please deactivate and delete the previous visual composer that you have installed and install the version that comes with the template. The theme only work fine with our version of vc.
Does Smartbox theme lastest version (1.4) compatible with Visual Composer version 4.1.2 ?
We make some adjustments in the plugin to match with our theme. You need to install the version that comes with the template, install it via the notice that appears at the top, like the following image.
Theme Updated to v1.4.1. Now include the vc zip Regards
I have some issue about visual composer,
shortcode carousel does’t work please fixed them
Are you using our Shortcodes inside visual composer or are you using only the shortcode carousel of the visual composer?
Please post your question here http://support.designarethemes.com and our support team will see what’s happening. Provide them your site link and the wp login details.
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Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.