130 comments found

  • Bought between 50 and 99 items
  • New Zealand
  • Has been a member for 2-3 years
2schaa Purchased

My sliders are not working. I have given 777 permission to timthumb_cache & also to upload folder. When I attach the images to Slide Group they appear in thumbnails in Slider Group setting & just after saving & checking again makes them disappear. Please advise.

Thanks

ThemeMakers

Hi 2schaa,
Could you please provide us with your website link to take a look at it?
FYI support for all our themes and templates is conducted through support forums where you can start a new thread about your problem and we will help you with that as soon as possible.
Regards,
Alex

  • Bought between 50 and 99 items
  • New Zealand
  • Has been a member for 2-3 years
2schaa Purchased

Hi ThemeMakers

I had also raised this issue in Forum 11 hours ago & still waiting for fix. I have tried various methods but still none of the sliders images are showing on home page.

ThemeMakers

Hi 2schaa,
Please be advised that ThemeMakers Support Team informs our customers before login the support forum about our working hours. You should have noticed this announcment under the list of themes questions. Please be aware we are working to the best of our abilities in order to reply to your request in earliest convenience, but due to busy workflow it might take 24-72 business hours to get reply from us. We are available from Monday to Friday 9 a.m. – 6 p.m. (GMT +1) We are working on getting more staff for fast and convenient support 24/7. In growth we trust :)
Regards,
Alex

  • Bought between 500 and 999 items
  • Canada
  • Has been a member for 2-3 years

Hi, do you know how can I translate the submit button on the contact form ?

Thanks in advance

ThemeMakers

Hi johenderson239,
Our themes are going with .po file, so you’re available to translate the whole theme to any language. As an example you can use this plugin for localization.
FYI support for all our themes and templates is conducted through support forums where you can start a new thread about your problem and we will help you with that as soon as possible.
Regards,
Alex

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi i have two questions. One, where is the timthumb file located within the wordpress files? Two, how do you change the width of the page?

Any help would be greatly appreciated, thanks

ThemeMakers

Hi tempbuyer1,
1. The full path to timthumb is /smartit/admin/extentions/timthumb.php
2. Unfortunately there is no any option to change the width of page.
Regards,
Alex

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

thanks, appreciate it

ThemeMakers

You’re welcome tempbuyer1!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I am having the same problem with the sliders as “2schaa” is…. I have contacted your support for help they gave me a website to go to to check troubleshoot it myself… As a matter of fact all of my settings were correct, there is still the issue of my sliders not working… PLEASE HELP

ThemeMakers

Hi redcrowmarketing,
Could you please specify your username on our forums/tickets system to find your question. It would be also easier to help you if you provide us with your website url and point your theme version.
Regards,
Alex

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users

you have a great theme. thank you. how do i reduce the space between the logo and the main navigation please ? http://golf.webcandywebsites.com/ like in this site. thanks

ThemeMakers

Hi hollysnails,
Unfortunately there is no option in theme options to decrease the space there. I think it looks fine now on your website and there’s no needs to do that.
Regards,
Alex

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users

ive installed woo commerce and im getting double sidebars http://golf.webcandywebsites.com/product-category/golf/ can this be fixed?

ThemeMakers

Hi hollysnails,
Can we know how did you get this page? It would be better if you jump to our support forums. Our managers would be glad to assist you with this.
Regards,
Alex

  • Bought between 50 and 99 items
  • New Zealand
  • Has been a member for 2-3 years
2schaa Purchased

I must admit this developer provide TOP NOTCH support. There were few places I was stucked the level of support I received from their forum & ticketing service is REMARKABLE .

Thank you Stacey :)

2schaa http://www.sunshinecleaning.co.nz

ThemeMakers

Dear 2schaa,
We do thank you for such a great feedback! You can not even imagine how much we appreciate when our customers are satisfied with our help. We are more than glad to do it, since i’ts our top priority to keep you happy and satisfied either with our projects or with technical assistance.
Yours sincerely,
Stacey

  • Bought between 50 and 99 items
  • New Zealand
  • Has been a member for 2-3 years
2schaa Purchased

Hi Stacey

Just noticed when viewing on iPad the navigation menu is not showing as “Tap to Navigate” the way it shows on iPhone. Any quick fix required at my side?

Thanks

ThemeMakers

Hi 2schaa,
The theme works the same way as on our demo. Just look at it from your iPad and you’ll see the same ;)
Regards,
Alex

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, how can I control slider Title and caption, from which side they slide into image? thx

ThemeMakers

Hi emporiahr,
Please let us know which slider do you use and specify the link to your website?
Regards,
Alex

Default-user
Hi, http://www.emporia.hr/emporia2013/ ... Flex slider. And as you can see here if I have more than four boxes it doesnt scroll well… Also, on theme option, manage Google fonts doesn’t work. It open small lightbox with loading animation but never opens…

thx

ThemeMakers

Hello Marin,
We have fixed this problem in our latest version which is already available for download.
Regards,
Alex

Default-user

Grat font work! But those small boxes on the slider still dont work! Can U please help?

ThemeMakers

Sure, please jump to our support forum or just create a support ticket to get help on this.

Default-user

I did… My fonts still dont change? Navigation is stuck with Oswald. It wont change…

thx

ThemeMakers

Hi emporiahr,
It seems your question has been already resolved.
Regards,
Alex

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi again, how can I control where on flex slider Title and description are shown… left or right… can’t seem to figure it out… Is it random or what it depends of? thx

ThemeMakers

Hi emporiahr,
It’s not random option, but it’s ordered thing (i.e. first slide with left caption position, second one with right, next with left again etc.)
Hope you understand. Please let us know if you have any other assistance.
Regards,
Alex

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

hey thememakers, im having some spacing trouble with my dividers. When i place the divider above text it seems to push down the text an extra line. Is there a way to adjust the divider the same it is in the live demo? Any help would be greatly appreciated, thanks.

ThemeMakers

Hi tempbuyer1,
It seems the same question was asked on our support forums, please jump to it. In addition, our managers would be happy to assist you with any other question.
Regards,
Alex

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

hey, i have forgotten my password to log into the support forum and when i try to get a new one it tells me that i will be emailed but i havent got an email yet to create a new password. Can you send me the email for a new password? thanks.

ThemeMakers

Hi tempbuyer1,
I’ve reset your password to “tempbuyer1”. Now you’re able to log in. Just please don’t forget to change it once you log into the account. Our apologies, it’s because of temporary problem on our server.
Regards,
Alex

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Ok thanks i appreciate very much

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
yeicof Purchased

Hi! Very good job!

My slider have a low resolution, and the images are correct… where I can change it? thanks! www.tunegocioen360.com

ThemeMakers

Hi yeicof,
It happenned because you placed there an image with low resolution. And slider resized it to a normal size.
FYI support for all our themes and templates is conducted through support forums where you can start a new thread about your problem and we will help you with that as soon as possible.
Regards,
Alex

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
wlawson Purchased

I purchased this theme several days ago and cannot log into the support forum because your system will not register me properly. It says that a login email will be sent but no email has arrived. I have also tried the email reset feature and no success either.

I have sent a msg explaining this and had no reply. I find this very frustrating and disappointing as the standard of support for other themes I have purchased has been very good indeed.

ThemeMakers

Hi wlawson,
Please check your “spam” folder for that mail and then let us know if it works for you. Our mail server might not work proper at the moment.
Regards,
Alex

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
wlawson Purchased

Hi Alex, I have checked my spam folder several times over the last few days… its not there.

Regards Will,

ThemeMakers

It seems you’ve got into our support forums. Glad you’re there ;)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
wlawson Purchased

Yer, thanks for getting on the case Alex. The forum is very helpful and its a fantastic theme. Good work!

Regards – Will

ThemeMakers

Thanks Will! You’re welcome ;)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States

Hi,

I went to the forum to check up on a ticket and it now looks like a daily deal site. I am having a issue with the slider. I have followed the documentation but there are numbers appearing to the left right under the flex slider. Please advise.

ThemeMakers

Hi Evie,
Thanks for your notification.
You know, we currently are moving all our websites into the other server. That’s why all the data still haven’t synchronized. Please Check the demo later and let me know if it works fine for you.
I’m sorry for permanent inconveniences.
Our manager Stacey will connect to you shortly via email.
Regards,
Alex

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